Based on recent customer reviews, iWYZE delivers a sharply divided customer experience. The business earns widespread praise for the friendliness, professionalism, and dedication of its frontline consultants, with numerous agents named and celebrated by customers. However, claims handling and communication during claims remain significant pain points, with recurring reports of prolonged delays, poor follow-up, and disputed settlements that undermine trust in the brand.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name and praise individual consultants for patience, friendliness, and professionalism. Agents like Sherene, Mpumelelo, Thembeka, and Comfort are repeatedly celebrated for going above and beyond.
Replied to 95% of negative reviews
Typically takes less than 37 min to reply
TrustIndex
9.6
Score
Ranking
#17
in Insurance
Avg Reply
0.5
Hours
NPS Score
18
Recommended: Likely
Replied to 95% of negative reviews
Typically takes less than 37 min to reply
May '25 - Apr '26
Recent reviews (2,469)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
It was quick and efficient
It was quick and efficient. Friendly staff over the phone who helps you get the help you require quickly
1 reviews | Active since Jan 2020
It was quick and efficient
It was quick and efficient. Friendly staff over the phone who helps you get the help you require quickly