iWYZE
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iWYZE delivers strong frontline consultant service but struggles significantly with claims handling and policy transparency. Customers consistently praise named agents for warmth and efficiency on policy changes, quotes, and cancellations, while expressing serious frustration with claim rejections, slow validations, premium increases, and unauthorised debits after cancellation. The contrast between sales-stage service and claim-stage experience is the dominant theme across the feedback.
Replied to 95% of negative reviews
Reply time on negative reviews: 24m
TrustIndex
9.6
Ranking
#1
in Gap Cover
Reply Time
13m
NPS Score
18
Recommended: Likely
Replied to 95% of negative reviews
Reply time on negative reviews: 24m
Jun '25 - May '26
Based on recent customer reviews, iWYZE delivers a polarised experience where front-line consultants consistently earn high praise for friendly, professional service, while claims processes draw sharp criticism. Customers regularly name specific agents who go above and beyond, yet a significant minority report rejected claims, prolonged delays, and poor communication during settlement. Pricing reviews and retention discounts are generally well-received, but repair coordination and claims handling remain the weakest links in the overall journey.
iWYZE's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (4.3) is iWYZE's standout strength. Customers repeatedly name consultants like Sherene, Mpumelelo, Mpho, Thembeka Mngomezulu, Ronaldo and Gloria Machete, describing them as patient, professional, knowledgeable and going above and beyond expectations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Horrible service from this car insurance I do not recommend it, I'm pretty sure the positive reviews are paid for. You have to wait on the line for more than 45 minutes to get assistance with your claim, this happened over a few days not just one day. The support agents will provide you incorrect details that do not align with your policy while it's in front of them, you need to open your policy and tell them where to look exactly and teach them basic understanding what the policy means, exhausting. I have been waiting for my policy to be approved for a while now, a minor scratch, the policy will make you pay for conditions double your excess even if not met. The repairer will open and drive your car before your claim is approved, I could see that on my Mercedes app. Comprehensive cover car hire is 30 days on my contract but the agent I spoke with sent an email with 15 days "Please note there is a refundable fuel deposit payable of R2500 if you’re paying cash and R2000 if you’re paying by credit card" this condition is not in the policy, they just make it up, even when you hire the car out of your own pocket there is no such condition except the deposit, you just have to bring the car in full tank. The agent handling my claim has not responded to any of my emails and finally after getting through to her/him they dropped the call after waiting for such a ridiculous amount of time. Before getting through to her I spoke with one of the claims agents who was condescending throughout the call. Do not take this insurance at all.
1 reviews | Active since Jan 2020
Horrible service from this car insurance I do not recommend it, I'm pretty sure the positive reviews are paid for. You have to wait on the line for more than 45 minutes to get assistance with your claim, this happened over a few days not just one day. The support agents will provide you incorrect details that do not align with your policy while it's in front of them, you need to open your policy and tell them where to look exactly and teach them basic understanding what the policy means, exhausting. I have been waiting for my policy to be approved for a while now, a minor scratch, the policy will make you pay for conditions double your excess even if not met. The repairer will open and drive your car before your claim is approved, I could see that on my Mercedes app. Comprehensive cover car hire is 30 days on my contract but the agent I spoke with sent an email with 15 days "Please note there is a refundable fuel deposit payable of R2500 if you’re paying cash and R2000 if you’re paying by credit card" this condition is not in the policy, they just make it up, even when you hire the car out of your own pocket there is no such condition except the deposit, you just have to bring the car in full tank. The agent handling my claim has not responded to any of my emails and finally after getting through to her/him they dropped the call after waiting for such a ridiculous amount of time. Before getting through to her I spoke with one of the claims agents who was condescending throughout the call. Do not take this insurance at all.
1 reviews | Active since Jan 2020
I would like to provide feedback regarding my interaction with Ms. Palesa. She was a great consultant and handled her job exceptionally well. Her assistance was professional and much appreciated
1 reviews | Active since Jan 2020
I would like to provide feedback regarding my interaction with Ms. Palesa. She was a great consultant and handled her job exceptionally well. Her assistance was professional and much appreciated
1 reviews | Active since Jan 2020
Poor and unacceptable service I have received in relation to my vehicle insurance claim. Firstly, the assessment and release of my vehicle took an unreasonably long time, far beyond what would normally be considered acceptable. It only started getting resolved after I started consistently following up. When my vehicle was eventually delivered to me on 22/04/2026, it was missing the driver’s-side mirror, rendering it unsafe and not roadworthy. Despite reporting this issue immediately, I have now been waiting over two weeks for feedback or resolution regarding the missing mirror. During this time: I have made numerous follow-up calls and sent several emails. I have received no tangible feedback or clear updates. I have been repeatedly advised that the matter is still pending with your service provider (Renew-it Sandton). The service provider is not responding. Compounding the issue, I have also been refused a courtesy car booking on the basis that my vehicle is not drivable — despite the fact that it is your appointed service provider who caused this problem. As a result, I have been forced to incur my own transport costs to commute and attend to my responsibilities, something I should not be expected to do while insured and actively holding a claim with your company. This experience reflects a serious lack of accountability, communication, and customer care. The inconvenience and financial burden caused by these delays are unacceptable and fall far below the standard of service I expect from an insurance provider. I hereby request: Immediate feedback and a clear timeline for the replacement of the missing driver’s-side mirror Confirmation of when my vehicle will be fully restored to a safe, drivable condition Reconsideration and approval of a courtesy vehicle, or reimbur*****t for reasonable alternative transport costs incurred during this period An explanation for the ongoing lack of communication and long delays Please treat this matter with urgency. Should I not receive a satisfactory response within 5 working days, I will consider escalating this complaint to the appropriate regulatory or ombudsman channels. I trust this matter will now receive the attention it deserves. I look forward to your prompt response.
1 reviews | Active since Jan 2020
Poor and unacceptable service I have received in relation to my vehicle insurance claim. Firstly, the assessment and release of my vehicle took an unreasonably long time, far beyond what would normally be considered acceptable. It only started getting resolved after I started consistently following up. When my vehicle was eventually delivered to me on 22/04/2026, it was missing the driver’s-side mirror, rendering it unsafe and not roadworthy. Despite reporting this issue immediately, I have now been waiting over two weeks for feedback or resolution regarding the missing mirror. During this time: I have made numerous follow-up calls and sent several emails. I have received no tangible feedback or clear updates. I have been repeatedly advised that the matter is still pending with your service provider (Renew-it Sandton). The service provider is not responding. Compounding the issue, I have also been refused a courtesy car booking on the basis that my vehicle is not drivable — despite the fact that it is your appointed service provider who caused this problem. As a result, I have been forced to incur my own transport costs to commute and attend to my responsibilities, something I should not be expected to do while insured and actively holding a claim with your company. This experience reflects a serious lack of accountability, communication, and customer care. The inconvenience and financial burden caused by these delays are unacceptable and fall far below the standard of service I expect from an insurance provider. I hereby request: Immediate feedback and a clear timeline for the replacement of the missing driver’s-side mirror Confirmation of when my vehicle will be fully restored to a safe, drivable condition Reconsideration and approval of a courtesy vehicle, or reimbur*****t for reasonable alternative transport costs incurred during this period An explanation for the ongoing lack of communication and long delays Please treat this matter with urgency. Should I not receive a satisfactory response within 5 working days, I will consider escalating this complaint to the appropriate regulatory or ombudsman channels. I trust this matter will now receive the attention it deserves. I look forward to your prompt response.
The most common complaint about iWYZE, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (2.4) is the most damaging theme. Customers describe rejections citing maintenance, credit history or technicalities, vehicles moved to Auction Nation without consent, excess calculations disputed, and multi-month waits for hail, fire and accident claims with little proactive feedback.
iWYZE scores 2.9 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.8. Their strongest theme is Empathy & Comms (4); their weakest is Payout Speed (2.3). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.1). How is the AI Score calculated? →
iWYZE has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 2,845 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 24 min. Hellopeter has tracked iWYZE across 24,038 total reviews. How is the TrustIndex calculated? →