Based on recent customer reviews, OUTsurance delivers a consistently strong customer experience across all five core insurance themes. The business is particularly praised for its friendly, knowledgeable consultants and rapid communication turnaround. While claims handling and pricing receive high marks overall, a recurring minority of reviews describe frustrating delays, unclear claim denials, and concerns around premium increases and promotional promises not being honoured.
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly praise named consultants for friendliness, patience, product knowledge, and going above and beyond. Many describe feeling like family and specifically name agents as the reason they joined or stayed.
Replied to 89% of negative reviews
Typically takes less than 3 hours 11 min to reply
TrustIndex
10.0
Perfect Score
Ranking
#2
in Insurance
Avg Reply
0.0
Hours
NPS Score
82
Recommended: Very Likely
Replied to 89% of negative reviews
Typically takes less than 3 hours 11 min to reply
May '25 - Apr '26
Recent reviews (25,401)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Friendly advisor wit...
Friendly advisor with highest level of professionalism low affordable premiums
1 reviews | Active since Jan 2020
Friendly advisor wit...
Friendly advisor with highest level of professionalism low affordable premiums
1 reviews | Active since Jan 2020
Please contact me
This is not a complaint. I just need Outsurance to contact me. I need to update a few details regarding my car. Thanks.
1 reviews | Active since Jan 2020
Please contact me
This is not a complaint. I just need Outsurance to contact me. I need to update a few details regarding my car. Thanks.
1 reviews | Active since Jan 2020
We as a family are satisfied with the service we are getting from all the consultants we dealt with over the 20 years we are with Outsurance
We as a family are satisfied with the service we are getting from all the consultants we dealt with over the 20 years we are with Outsurance. Very helpful and friendly and sometimes jokey. This cover is for our house, contents and vehicles. 20 years need I say more.
1 reviews | Active since Jan 2020
We as a family are satisfied with the service we are getting from all the consultants we dealt with over the 20 years we are with Outsurance
We as a family are satisfied with the service we are getting from all the consultants we dealt with over the 20 years we are with Outsurance. Very helpful and friendly and sometimes jokey. This cover is for our house, contents and vehicles. 20 years need I say more.