O
OUTsurance
Verified Business
O
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OUTsurance is widely praised for fast, friendly service and efficient claim turnaround, with consultants frequently named and commended. Customers highlight quick payouts, smooth policy administration, and competitive premium reviews. Concerns centre on steep annual premium increases, occasional repudiated claims around exclusions and wear-and-tear, and aggressive or unauthorised sales practices that left some clients with unexpected debits.
TrustIndex
10
Perfect Score
Ranking
#1
in Funeral Insurance
NPS Score
83
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, OUTsurance shows strong performance across customer-facing service dimensions, with particular praise for agent professionalism and rapid claims processing. Customers consistently highlight friendly consultants, quick callbacks, and efficient pet, geyser, and vehicle claim turnarounds. However, recurring frustrations emerge around premium increases, excess charges at claim time, and inconsistent handling of disputed or rejected claims.
OUTsurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.5). Customers repeatedly name specific consultants like Iris, Tiffany Webbs, Kamo Mokhari, and Ruben Barnard, praising patience, empathy, and product knowledge. Many describe feeling valued and treated like family during stressful events.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
They are professionals and what is advertised on TV and other platforms is true. I like outsurance even though they couldn't beat my current insurer but I know one day they will
1 reviews | Active since Jan 2020
They are professionals and what is advertised on TV and other platforms is true. I like outsurance even though they couldn't beat my current insurer but I know one day they will
1 reviews | Active since Jan 2020
Received a call back not even a minute after submitting a request online. Consultant that assisted me was very patient with my asking plenty questions, and very knowledgeable. Extremely helpful. This made my decision to sign up very eay.
1 reviews | Active since Jan 2020
Received a call back not even a minute after submitting a request online. Consultant that assisted me was very patient with my asking plenty questions, and very knowledgeable. Extremely helpful. This made my decision to sign up very eay.
1 reviews | Active since Jan 2020
Fast, efficient resolution to my query. Friendly and professional assistance. I was able to negotiate better premiums without any difficulty. The agent was convincing in helping me keep my cover ongoing & explained the benefits clearly...Good service overall
1 reviews | Active since Jan 2020
Fast, efficient resolution to my query. Friendly and professional assistance. I was able to negotiate better premiums without any difficulty. The agent was convincing in helping me keep my cover ongoing & explained the benefits clearly...Good service overall
The most common complaint about OUTsurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Repair & Service Provider Quality (3.9). Most repairs, including PG Glass windscreens and panel beater work, are praised as fast and high quality. However, several customers report substandard cabinetry workmanship, delayed panel beater bookings, and contractors damaging additional property during repair work.
OUTsurance scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4.6); their weakest is Pricing & Excess (3.8). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
OUTsurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 26,280 reviews in the last 12 months. Hellopeter has tracked OUTsurance across 62,956 total reviews. How is the TrustIndex calculated? →