OUTsurance
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OUTsurance demonstrates strong service across most touchpoints, with agents and claims handling earning particular praise. Customers consistently highlight responsive consultants, fast claim turnarounds, and competitive premiums. However, frustrations emerge around steep premium escalations at renewal, occasional admin breakdowns, and disputed claim outcomes where exclusions or excess structures surprise long-term clients during stressful moments.
Replied to 88% of negative reviews
Reply time on negative reviews: 2h 36m
TrustIndex
10
Perfect Score
Ranking
#1
in Pet Insurance
Reply Time
1h 15m
NPS Score
82
Recommended: Very Likely
Replied to 88% of negative reviews
Reply time on negative reviews: 2h 36m
Jun '25 - May '26
Based on recent customer reviews, OUTsurance shows strong performance across customer-facing service dimensions, with particular praise for agent professionalism and rapid claims processing. Customers consistently highlight friendly consultants, quick callbacks, and efficient pet, geyser, and vehicle claim turnarounds. However, recurring frustrations emerge around premium increases, excess charges at claim time, and inconsistent handling of disputed or rejected claims.
OUTsurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality & Customer Care (4.5). Customers repeatedly name specific consultants like Iris, Tiffany Webbs, Kamo Mokhari, and Ruben Barnard, praising patience, empathy, and product knowledge. Many describe feeling valued and treated like family during stressful events.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
very friendly people handled my updates on my policy and offer even more
1 reviews | Active since Jan 2020
very friendly people handled my updates on my policy and offer even more
1 reviews | Active since Jan 2020
I did two quotations one for life insurance and one for short term with Outsurance and both were equally informative. The two consultants really were present and paid attention. Excellent service I was not able to take the policy however they were both not negative and prompted me to try again soon . Happy to also be receiving the R500
1 reviews | Active since Jan 2020
I did two quotations one for life insurance and one for short term with Outsurance and both were equally informative. The two consultants really were present and paid attention. Excellent service I was not able to take the policy however they were both not negative and prompted me to try again soon . Happy to also be receiving the R500
1 reviews | Active since Jan 2020
Customer service at Outsurance, EFILWE SEDUMEDI attended to me, she was awesome when attending to me. She was patient, attentive, friendly, open to me talk, and very helpful. Where she did not have an answer, she asked and got back to me. she was talking to me as if she knows me, taking interest in my needs too. Keep this lady she is genuine in her service. I would rate the company 10/10. T o achieve this, a lot has to be in place for the employee, systems and employer.
1 reviews | Active since Jan 2020
Customer service at Outsurance, EFILWE SEDUMEDI attended to me, she was awesome when attending to me. She was patient, attentive, friendly, open to me talk, and very helpful. Where she did not have an answer, she asked and got back to me. she was talking to me as if she knows me, taking interest in my needs too. Keep this lady she is genuine in her service. I would rate the company 10/10. T o achieve this, a lot has to be in place for the employee, systems and employer.
The most common complaint about OUTsurance, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Repair & Service Provider Quality (3.9). Most repairs, including PG Glass windscreens and panel beater work, are praised as fast and high quality. However, several customers report substandard cabinetry workmanship, delayed panel beater bookings, and contractors damaging additional property during repair work.
OUTsurance scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Funeral Insurance, compared to the Funeral Insurance industry average of 2.8. Their strongest theme is Empathy & Comms (4.6); their weakest is Premium Value (3.4). The top AI-rated Funeral Insurance business on Hellopeter is OUTsurance (4.1). How is the AI Score calculated? →
OUTsurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 26,943 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 2 hours 36 min. Hellopeter has tracked OUTsurance across 63,205 total reviews. How is the TrustIndex calculated? →