BetterSure Financial Consultants
Verified Business
BetterSure Financial Consultants
Verified Business
440 Reviews (last 12 months)
Responds in 16 hours 50 min
AI Review Summary
Based on recent customer reviews, BetterSure Financial Consultants presents a strongly polarised customer experience. The business excels in initial sales consultations where agents are consistently praised for patience, professionalism, and clear explanations. However, once customers move into the claims process or need post-sale service, the experience deteriorates significantly, with recurring complaints about communication blackouts, prolonged delays, and claim rejections that feel unjustified.
Top Strengths:
- •Agent Quality & Customer Care: Customers frequently name specific consultants like Cheslyn, Candice, Sthembile, and Kutlwano, praising their patience, professionalism, and genuine care. Sales interactions are consistently described as clear, friendly, and pressure-free.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.4Trustindex Rating
#7Ranked In Brokers
16h 50mReply Time
8 NPSLikely
Replied to 94% of negative reviews
Reply time on negative reviews: 16 hours 52 min
TrustIndex
7.4
Ranking
#7
in Brokers
Avg Reply
16h 50m
NPS Score
8
Recommended: Likely
Replied to 94% of negative reviews
Reply time on negative reviews: 16 hours 52 min
Review Distribution
3.6|440 Reviews
May '25 - Apr '26
5(61.4%)
4(4.9%)
3(1.8%)
2(0.8%)
1(31.1%)
5(61.4%)
4(4.9%)
3(1.8%)
2(0.8%)
1(31.1%)
Recent reviews (440)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
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Nadlambile
1 reviews | Active since Jan 2020
18 Mar 2026, 14:40
Consultant was very ...
Consultant was very friendly and e explained so that I can understand ,ensure that I understand
Helpful (0)
|Replies (0)N
Nadlambile
1 reviews | Active since Jan 2020
18 Mar 2026, 14:40
Consultant was very ...
Consultant was very friendly and e explained so that I can understand ,ensure that I understand
0
Replies (0)L
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René
1 reviews | Active since Jan 2020
17 Mar 2026, 11:40
Lindile was very shift in contacting me, within minutes after sending my e mail he contacted me, he is very professional in his work
Lindile was very shift in contacting me, within minutes after sending my e mail he contacted me, he is very professional in his work. Thanks it is always good to hear a friendly voice.
Helpful (0)
|Replies (0)R
René
1 reviews | Active since Jan 2020
17 Mar 2026, 11:40
Lindile was very shift in contacting me, within minutes after sending my e mail he contacted me, he is very professional in his work
Lindile was very shift in contacting me, within minutes after sending my e mail he contacted me, he is very professional in his work. Thanks it is always good to hear a friendly voice.
0
Replies (0)