BetterSure Financial Consultants
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BetterSure Financial Consultants shows a sharp split between polished sales interactions and deeply troubled post-sale servicing. Consultants are widely praised for clear, patient explanations during onboarding, but customers describe lengthy claim delays, rejections citing wear and tear or poor maintenance, persistent debits after cancellation, and unanswered follow-ups. Named agents shine in isolated cases while systemic communication breakdowns dominate negative feedback.
Replied to 99% of negative reviews
Reply time on negative reviews: 12h
TrustIndex
7.3
Ranking
#12
in Brokers
Reply Time
16h 39m
NPS Score
21
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 12h
Sep '25 - Aug '26
Based on recent customer reviews, BetterSure Financial Consultants shows a sharply polarised experience. Sales and onboarding consultations are praised for clarity, patience and professionalism, with multiple named agents earning standout recognition. However, the post-sale experience, particularly claims handling, communication after a claim is lodged, and difficulties cancelling policies, drives significant frustration and damages trust with long-standing policyholders.
BetterSure Financial Consultants's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers frequently name specific consultants such as Cheslyn Barnard, Sylvia Chauke, Sandile Phayi, Kutlwano Mmutle and Candice Smit, praising their patience, professionalism, and willingness to explain policies clearly without pressure during sales and onboarding.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2015
Very professional, friendly, knowledgeable, caring, helpful person and makes me understand everything about BetterSure products and I’m very happy
1 reviews | Active since Oct 2015
Very professional, friendly, knowledgeable, caring, helpful person and makes me understand everything about BetterSure products and I’m very happy
1 reviews | Active since Sept 2014
I spoke to the lady by the name of Constance Shiburu, Constance is helpful and she understands her job and very friendly. Most of the consultants i spoke to at Better Sure dont do as they promised, I have been waiting for the copy of the will so that i can sign it but up to today i havent received it and most of the time when i call i always get suprised as they always they dont see my Life Protection Policy but she managed to find it quickly and even promised to contact Wills department to send me the copy of my will. Thank you Constance Shiburu for putting my fears at easy. But as for wills department i am not happy i spoke to Marlene and we spent almost 2 hrs on the phone drafting will only to be told there is no will on the system then Jordan Grant promised to take over but i havent received any copy of the will or get a call from him as promised.
1 reviews | Active since Sept 2014
I spoke to the lady by the name of Constance Shiburu, Constance is helpful and she understands her job and very friendly. Most of the consultants i spoke to at Better Sure dont do as they promised, I have been waiting for the copy of the will so that i can sign it but up to today i havent received it and most of the time when i call i always get suprised as they always they dont see my Life Protection Policy but she managed to find it quickly and even promised to contact Wills department to send me the copy of my will. Thank you Constance Shiburu for putting my fears at easy. But as for wills department i am not happy i spoke to Marlene and we spent almost 2 hrs on the phone drafting will only to be told there is no will on the system then Jordan Grant promised to take over but i havent received any copy of the will or get a call from him as promised.
1 reviews | Active since May 2026
I have never been more disappointed. A piece of my roof flew off on the 9 May and I put in a claim. I never got a call back until I called them myself. Then I was called and told I will be assisted as soon as an assessor is available, mind you I have a hole in my roof with an exposed ceiling. I have sent messages and I call and wait on hold until I switch off. Today it is raining and I still am yet to get "emergency services" or an assessor to come see the damage. I am now forced to pay a company to fix it myself because I cannot continue living in a house that let's wind in all night. I am emotionally broken, the stress I am feeling due to this is draining.
1 reviews | Active since May 2026
I have never been more disappointed. A piece of my roof flew off on the 9 May and I put in a claim. I never got a call back until I called them myself. Then I was called and told I will be assisted as soon as an assessor is available, mind you I have a hole in my roof with an exposed ceiling. I have sent messages and I call and wait on hold until I switch off. Today it is raining and I still am yet to get "emergency services" or an assessor to come see the damage. I am now forced to pay a company to fix it myself because I cannot continue living in a house that let's wind in all night. I am emotionally broken, the stress I am feeling due to this is draining.
1 reviews | Active since Aug 2015
Thank you so much for your friendly and professional service Flux!!!! Best call centre agent I spoke to in a long time, he definitely knows how to treat customers.
The most common complaint about BetterSure Financial Consultants, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims handling is a recurring pain point. Customers describe lengthy delays, rejections citing wear and tear or poor maintenance, lack of proactive feedback, and assessors providing inadequate reports, leaving policyholders without geysers, secure walls or roof repairs for weeks.
BetterSure Financial Consultants scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4); their weakest is Claims Handling (2). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
BetterSure Financial Consultants has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 289 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 12 hours. Hellopeter has tracked BetterSure Financial Consultants across 2,389 total reviews. How is the TrustIndex calculated? →
