PPS
Verified Business
AI Review Summary
Based on recent customer reviews, PPS demonstrates a strong human element through highly praised individual consultants and agents who receive frequent name recognition. However, significant concerns persist around claims handling, communication breakdowns, and pricing transparency. The business shows a clear split between routine service interactions, which are generally excellent, and complex processes like claims and withdrawals, which frequently frustrate customers.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name specific consultants like Siphe, Martha, Kerry, Lerato, and Tumelo with high praise for professionalism, patience, and going above and beyond. The human element is PPS's strongest differentiator.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.9Trustindex Rating
#9Ranked In Brokers
13h 48mReply Time
36 NPSLikely
Replied to 90% of negative reviews
Typically takes less than 11 hours 39 min to reply
TrustIndex
6.9
Score
Ranking
#9
in Brokers
Avg Reply
13 hours 48 minutes
NPS Score
36
Recommended: Likely
Replied to 90% of negative reviews
Typically takes less than 11 hours 39 min to reply
Review Distribution
3.9|193 Reviews
May '25 - Apr '26
5(69.8%)
4(3.9%)
3(0.6%)
2(1.7%)
1(24%)
5(69.8%)
4(3.9%)
3(0.6%)
2(1.7%)
1(24%)
Recent reviews (193)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSF
Stefan F
1 reviews | Active since Jan 2020
17 Mar 2026, 11:16
PPS policy update concerns (double debit order).
My PPS advisor as listed with PPS reviewed my policy mid-February 2026. I also supp**** additional blood samples as part of the procedure to review my risk profile (samples taken on 24 Feb 2026). The normal debit order also went off my bank account on 25 February 2026 for the normal amount before the policy was updated. Up to date the policy details on PPS online was not correctly updated with the reviewed figures from my advisor. This despite my advisor sending several emails and making phone calls (of which I received proof). To make things worse, PPS deducted an additional debit order on 6 March 2026 (without prior notice) which according to them is based on a new policy (not an updated existing policy). This meant that PPS deducted twice for the same product ( Critical Illness Cover) in March 2026. Despite writing several emails to PPS member services the issue has not been resolved.
Helpful (0)
|Replies (0)SF
Stefan F
1 reviews | Active since Jan 2020
17 Mar 2026, 11:16
PPS policy update concerns (double debit order).
My PPS advisor as listed with PPS reviewed my policy mid-February 2026. I also supp**** additional blood samples as part of the procedure to review my risk profile (samples taken on 24 Feb 2026). The normal debit order also went off my bank account on 25 February 2026 for the normal amount before the policy was updated. Up to date the policy details on PPS online was not correctly updated with the reviewed figures from my advisor. This despite my advisor sending several emails and making phone calls (of which I received proof). To make things worse, PPS deducted an additional debit order on 6 March 2026 (without prior notice) which according to them is based on a new policy (not an updated existing policy). This meant that PPS deducted twice for the same product ( Critical Illness Cover) in March 2026. Despite writing several emails to PPS member services the issue has not been resolved.
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Eddie
1 reviews | Active since Jan 2020
11 Mar 2026, 10:36
I can only rate the Consultant that assisted me Lerato Masemola , there was a huge administrative error that occurred and frustrated my policies
I can only rate the Consultant that assisted me Lerato Masemola , there was a huge administrative error that occurred and frustrated my policies. She managed to get various departments to assist in the issue swiftly and had the best interests of the client at heart. Though I am still aggrieved by general PPS automation systems, at least the people within are able to work on things at the best interest of the clients. There can also be improvement in medical assessment processes as they need to follow evidence-based assessments.
Helpful (0)
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Eddie
1 reviews | Active since Jan 2020
11 Mar 2026, 10:36
I can only rate the Consultant that assisted me Lerato Masemola , there was a huge administrative error that occurred and frustrated my policies
I can only rate the Consultant that assisted me Lerato Masemola , there was a huge administrative error that occurred and frustrated my policies. She managed to get various departments to assist in the issue swiftly and had the best interests of the client at heart. Though I am still aggrieved by general PPS automation systems, at least the people within are able to work on things at the best interest of the clients. There can also be improvement in medical assessment processes as they need to follow evidence-based assessments.
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Replies (0)SD
Sharon D
1 reviews | Active since Jan 2020
5 Mar 2026, 10:39
Reliable, Professional and efficient insurance
I have been insured with PPS for over 5 years, and my experience with them has been excellent. The true measure of any insurance company is how they handle the claim process, and PPS has consistently delivered. Unfortunately, I have had a few incidents during this time that required me to submit claims, and on each occasion the process was handled promptly and professionally. What impressed me most was the efficiency of their service — my claims were processed quickly and my courtesy car was delivered within two days, which made a stressful situation much easier to manage. Based on my experience, I can confidently recommend PPS. Their service is reliable, professional, and definitely worth the prem
Helpful (0)
|Replies (0)SD
Sharon D
1 reviews | Active since Jan 2020
5 Mar 2026, 10:39
Reliable, Professional and efficient insurance
I have been insured with PPS for over 5 years, and my experience with them has been excellent. The true measure of any insurance company is how they handle the claim process, and PPS has consistently delivered. Unfortunately, I have had a few incidents during this time that required me to submit claims, and on each occasion the process was handled promptly and professionally. What impressed me most was the efficiency of their service — my claims were processed quickly and my courtesy car was delivered within two days, which made a stressful situation much easier to manage. Based on my experience, I can confidently recommend PPS. Their service is reliable, professional, and definitely worth the prem
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Funny F
1 reviews | Active since Jan 2020
25 Feb 2026, 14:40
Be extremely cautious when considering PPS Short-Term Insurance.
PPS Short Term Insurance - My experience with their claims process has been deeply disappointing. Turnaround times are exceptionally slow, and the overall experience is not suited to busy professionals. Specified an item four years ago by forwarding the supplier’s invoice directly to PPS. Unfortunately the supplier had made an error on the invoice and recorded the serial number incorrectly. Fast-forward four years: submit a claim, and it is repudiated purely because the serial number on PPS’s schedule does not match. The supplier has since issued a written apology, confirming that the error was theirs and that the item insured is indeed the same item purchased. Despite this, and despite four years of premiums paid without fail, PPS declined the claim. PPS had every opportunity to correct the administrative error on their system and honour a legitimate claim. Instead, they chose to retain four years’ premiums and repudiate the claim based on a human mistake made by a third-party supplier. This is not the standard of service or fairness one expects from a professional insurer. Most people do not compare serial numbers on invoices to the serial numbers on their physical belongings. Consumers reasonably assume that the documentation provided by a supplier is correct. If this same logic were app**** to motor insurance - imagine a vehicle registration number being captured incorrectly - would the insurer also repudiate a claim years later, after consistently receiving premiums, purely because an administrative error slipped through? Of course not. It would be unreasonable and contrary to industry norms. The principle is simple: when the insured item can be clearly identified, when ownership is not in dispute, and when the error is administrative rather than *****ulent, repudiating a claim is neither fair nor aligned with Treating Customers Fairly (TCF) principles.
Helpful (0)
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Funny F
1 reviews | Active since Jan 2020
25 Feb 2026, 14:40
Be extremely cautious when considering PPS Short-Term Insurance.
PPS Short Term Insurance - My experience with their claims process has been deeply disappointing. Turnaround times are exceptionally slow, and the overall experience is not suited to busy professionals. Specified an item four years ago by forwarding the supplier’s invoice directly to PPS. Unfortunately the supplier had made an error on the invoice and recorded the serial number incorrectly. Fast-forward four years: submit a claim, and it is repudiated purely because the serial number on PPS’s schedule does not match. The supplier has since issued a written apology, confirming that the error was theirs and that the item insured is indeed the same item purchased. Despite this, and despite four years of premiums paid without fail, PPS declined the claim. PPS had every opportunity to correct the administrative error on their system and honour a legitimate claim. Instead, they chose to retain four years’ premiums and repudiate the claim based on a human mistake made by a third-party supplier. This is not the standard of service or fairness one expects from a professional insurer. Most people do not compare serial numbers on invoices to the serial numbers on their physical belongings. Consumers reasonably assume that the documentation provided by a supplier is correct. If this same logic were app**** to motor insurance - imagine a vehicle registration number being captured incorrectly - would the insurer also repudiate a claim years later, after consistently receiving premiums, purely because an administrative error slipped through? Of course not. It would be unreasonable and contrary to industry norms. The principle is simple: when the insured item can be clearly identified, when ownership is not in dispute, and when the error is administrative rather than *****ulent, repudiating a claim is neither fair nor aligned with Treating Customers Fairly (TCF) principles.
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Azizipho N
1 reviews | Active since Jan 2020
25 Feb 2026, 14:40
Great service from Sihle Mthiyane
Great service from Sihle Mthiyane. He is a professional with a positive attitude towards the customers👏🏽
Helpful (0)
|Replies (0)AN
Azizipho N
1 reviews | Active since Jan 2020
25 Feb 2026, 14:40
Great service from Sihle Mthiyane
Great service from Sihle Mthiyane. He is a professional with a positive attitude towards the customers👏🏽
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