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PPS
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PPS receives strong praise for individual consultants who deliver empathetic, knowledgeable support, alongside serious frustrations around claims delays, unresponsive communication, and policy administration errors. Members repeatedly name specific agents like Siphe, Lerato, Banele, and Martha as standouts, while short-term insurance claims and investment withdrawals attract sharp criticism for slow turnaround and poor accountability.
TrustIndex
7.7
Ranking
#9
in Brokers
NPS Score
38
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, PPS receives strong praise for individual consultants who deliver empathetic, knowledgeable support, alongside serious frustrations around claims delays, unresponsive communication, and policy administration errors. Members repeatedly name specific agents like Siphe, Lerato, Banele, and Martha as standouts, while short-term insurance claims and investment withdrawals attract sharp criticism for slow turnaround and poor accountability.
PPS's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (4.0) is PPS's clearest strength. Members repeatedly name specific consultants like Siphe Mthiyane, Lerato Masemola, Banele, Martha Chambale, Tumelo Motau, and Kerry Cass, describing them as professional, empathetic, knowledgeable, and willing to go the extra mile.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
We are disappointed with the inconsistent and unclear communication received regarding our client’s PPS Sickness Benefit Claim. The claim was submitted on 6 May 2026, and an automated acknowledgement of receipt was received from PPS. Following a lack of further feedback, we contacted PPS telephonically on the morning of 20 May 2026 to follow up on the status of the claim. During this call, we were advised by Consultant Thami (Call Reference: WF0394339) that feedback on the claim should be available by close of business on the same day. Based on this information, we updated the member accordingly. However, upon following up again later the same afternoon (20/05), we were then advised by another PPS consultant that feedback would only be available on 25 May 2026, being seven working days from 15 May 2026, which was apparently the date of the last email communication sent directly to the member. It is deeply concerning that two materially different turnaround expectations were communicated by PPS representatives within the same day. This creates unnecessary confusion and frustration for both the member and ourselves as advisers, particularly where clients are relying on accurate feedback during what is often a stressful and financially vulnerable period. Our client remains without meaningful feedback regarding the status of their claim, and we are unable to confidently manage expectations due to the inconsistent communication received from PPS. Experiences of this nature unfortunately impact member confidence in the PPS claims process and the organization's ability to provide clear and reliable service when members require support the most. We respectfully request that PPS urgently review and expedite this matter, and provide accurate feedback together with clear and consistent turnaround timeframes to prevent any further frustration or uncer*****y for the member.
1 reviews | Active since Jan 2020
We are disappointed with the inconsistent and unclear communication received regarding our client’s PPS Sickness Benefit Claim. The claim was submitted on 6 May 2026, and an automated acknowledgement of receipt was received from PPS. Following a lack of further feedback, we contacted PPS telephonically on the morning of 20 May 2026 to follow up on the status of the claim. During this call, we were advised by Consultant Thami (Call Reference: WF0394339) that feedback on the claim should be available by close of business on the same day. Based on this information, we updated the member accordingly. However, upon following up again later the same afternoon (20/05), we were then advised by another PPS consultant that feedback would only be available on 25 May 2026, being seven working days from 15 May 2026, which was apparently the date of the last email communication sent directly to the member. It is deeply concerning that two materially different turnaround expectations were communicated by PPS representatives within the same day. This creates unnecessary confusion and frustration for both the member and ourselves as advisers, particularly where clients are relying on accurate feedback during what is often a stressful and financially vulnerable period. Our client remains without meaningful feedback regarding the status of their claim, and we are unable to confidently manage expectations due to the inconsistent communication received from PPS. Experiences of this nature unfortunately impact member confidence in the PPS claims process and the organization's ability to provide clear and reliable service when members require support the most. We respectfully request that PPS urgently review and expedite this matter, and provide accurate feedback together with clear and consistent turnaround timeframes to prevent any further frustration or uncer*****y for the member.
1 reviews | Active since Jan 2020
My sister once spoke very highly of PPS, but that was before she had to submit a claim herself. It has now been close to three months since all required documentation, including the doctor’s report, was submitted, yet the process has been met with constant delays and little to no proactive communication. It feels as though the claims department is either looking for reasons not to process the claim or discouraging her through unnecessary delays. There has been no meaningful follow-up from the assigned advisor or the claims team unless she initiates contact herself. Clients faithfully pay monthly premiums with the expectation that they will be supported when they genuinely need assistance. We kindly request that a senior consultant be assigned to this matter urgently to ensure the claim is handled fairly, efficiently, and without the continued back-and-forth or piecemeal requests for information.
1 reviews | Active since Jan 2020
My sister once spoke very highly of PPS, but that was before she had to submit a claim herself. It has now been close to three months since all required documentation, including the doctor’s report, was submitted, yet the process has been met with constant delays and little to no proactive communication. It feels as though the claims department is either looking for reasons not to process the claim or discouraging her through unnecessary delays. There has been no meaningful follow-up from the assigned advisor or the claims team unless she initiates contact herself. Clients faithfully pay monthly premiums with the expectation that they will be supported when they genuinely need assistance. We kindly request that a senior consultant be assigned to this matter urgently to ensure the claim is handled fairly, efficiently, and without the continued back-and-forth or piecemeal requests for information.
1 reviews | Active since Jan 2020
I would like to write a review about Budget Insurance, I would like compliment Ayanda Nzama service he is an exceptional sales and servicing consultant who understand the products and explains them in a way that assures that Budget will be with me when I need them the most. Out of 10 he is a definite 10. Thank you day made. Happy customer happy business
1 reviews | Active since Jan 2020
I would like to write a review about Budget Insurance, I would like compliment Ayanda Nzama service he is an exceptional sales and servicing consultant who understand the products and explains them in a way that assures that Budget will be with me when I need them the most. Out of 10 he is a definite 10. Thank you day made. Happy customer happy business
1 reviews | Active since Jan 2020
Confirmation Message *Business Name:* PPS *Rating:* 5 out of 5 *Review:* When I called customer services with a query, Thamsanqa Nxumalo assisted with a prompt resolution of the problem.
The most common complaint about PPS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication (2.5) is a recurring pain point. Customers describe ignored emails, no callbacks despite promises, inconsistent answers from different consultants, and weeks of silence on escalated complaints, particularly around investments and short-term insurance queries.
PPS scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4); their weakest is Claims Handling (2.3). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
PPS has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 182 reviews in the last 12 months. Hellopeter has tracked PPS across 654 total reviews. How is the TrustIndex calculated? →