Unpaid claim

My sister once spoke very highly of PPS, but that was before she had to submit a claim herself. It has now been close to three months since all required documentation, including the doctor’s report, was submitted, yet the process has been met with constant delays and little to no proactive communication.

It feels as though the claims department is either looking for reasons not to process the claim or discouraging her through unnecessary delays. There has been no meaningful follow-up from the assigned advisor or the claims team unless she initiates contact herself.

Clients faithfully pay monthly premiums with the expectation that they will be supported when they genuinely need assistance. We kindly request that a senior consultant be assigned to this matter urgently to ensure the claim is handled fairly, efficiently, and without the continued back-and-forth or piecemeal requests for information.