KM
Kessy M
Active since Aug 2018
63
Reviews
0
Industries
Reviews
63 reviews1 month ago
Unpaid claim
My sister once spoke very highly of PPS, but that was before she had to submit a claim herself. It has now been close to three months since all required documentation, including the doctor’s report, was submitted, yet the process has been met with constant delays and little to no proactive communication. It feels as though the claims department is either looking for reasons not to process the claim or discouraging her through unnecessary delays. There has been no meaningful follow-up from the assigned advisor or the claims team unless she initiates contact herself. Clients faithfully pay monthly premiums with the expectation that they will be supported when they genuinely need assistance. We kindly request that a senior consultant be assigned to this matter urgently to ensure the claim is handled fairly, efficiently, and without the continued back-and-forth or piecemeal requests for information.
1 reply
8 months ago
Poor service quality
I am writing to formally raise a complaint regarding ongoing billing and service issues I have been experiencing with my Mweb account. In August, my account was double debited, and despite my immediate inquiry on the matter, I received no satisfactory explanation or reversal. When I followed up on your chat platform regarding the September debit order, I was specifically informed that no debit would be processed for that month as the August double charge had already covered it. To my surprise, the September debit order still went off, contrary to what I was told. This unexpected deduction caused my account to incur a transaction fee of R115, as I had not budgeted for another payment to Mweb based on the information provided by your support team. In addition to these billing discrepancies, I have noticed that each month my debit order amount appears higher than the originally agreed-upon fee, with no clear explanation or communication from Mweb regarding these increases. To make matters worse, the network quality has deteriorated significantly. I am unable to work seamlessly from home due to constant disconnections, buffering, and videos getting stuck. This has made remote work extremely frustrating and unreliable. Given these ongoing issues — incorrect debits, unexplained fees, and poor service quality — I kindly request: 1. A full investigation into the August and September debit errors. 2. A clarification and correction of my monthly billing to reflect the original agreed amount. 3. An urgent review of the service quality in my area to ensure stable connectivity. 4. If the connection issues are due to MTN signal instability, I would like to be migrated to a more reliable network provider under the same plan. I trust Mweb will treat this matter with the urgency and professionalism it deserves. Please acknowledge receipt of this complaint and advise on the next steps to resolve it.
0 replies
15 months ago
****** *******
*** are you guys still debiting me for after I have just cancelled my policy with you for this same exact reason? I’m waiting for my first refund but instead you go and debit me twice in one month? What kind of nonsense is this? I will continue to rate you negatively until you bring all money back. Get this fixed immediately!!!!
2 replies
15 months ago
Cancellation
This is my last time logging a complaint regarding the same thing. I have not claimed for any accidents since inception of this policy however somehow each year I must come here and fight to not have my premiums increased. Please consider this as a formal cancellation of this policy. I will go look for another company that values customers more than they value money. You guys are so out of touch with reality it’s unbelievable. Please do not bother calling me. Just send me cancellation confirmation.
1 reply
17 months ago
Catch up delays
Why is another episode of “The Challenge “ not loaded on Catch up? You’re charging your customers for this service.
1 reply
19 months ago
Incorrect bureau information
I have requested cancellation of the policy before I completed the verification process however the installment amount still shows on my credit bureau profile. Please remove this ASAP as it’s negatively impacting my profile. I have no instalment going to Kingprice .
1 reply
19 months ago
Inconsistent payments
I thought I was on the price lock plan but my payments have been very inconsistent. Last month I paid 700+ then this month 650+ from the 568 I believe that I had been paying for some months. Please cancel any decoder insurance on my name because it’s reflecting 2 decoder payments on trans union. I don’t want to make any payments towards your insurance please.
1 reply
19 months ago
Unauthorised debits
I had only done a quotation with you guys that I asked to be cancelled on the month it was supposed to commence. I even asked one of your employees that called me to sell me same insurance that I’d just cancelled the new policy I had just taken yet you still continue to debit from my account. Please stop debiting from my account immediately!! I cannot have 2 insurance companies going off on my account!
3 replies
21 months ago
Cancellation
I sent a letter of cancellation for my policy but instead I got a message requesting me to call. Please do not debit my account as I feel the premiums have become really expensive for a car that’s depreciating in value
1 reply
21 months ago
Pathetic service
I have not received any contact from my last complaint. You would think writing a complaint on Hello Peter is an escalation but even the service here is quite ***********. You can’t expect your clients to just pay money without receiving any form of service. Can someone in that company get back to me regarding reconnection ASAP!
3 replies
Review Distribution
5 Star
8 (12.698412698412698%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.5873015873015872%)
1 Star
54 (85.71428571428571%)