DStv (MultiChoice)
Claimed Business
DStv (MultiChoice)
Claimed Business
1,963 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, DStv (MultiChoice) faces severe criticism across virtually every dimension of its service. Customers consistently describe billing errors, unauthorized charges, service disconnections despite payment, and an almost universally frustrating customer support experience. While a handful of individual agents receive praise, the overwhelming pattern is one of broken processes, poor communication, and a perceived disregard for loyal subscribers.
Top Strengths:
- •Staff, Service & Experience Quality: A small number of individually named agents such as Hanif Muhammed, Nokuthula Bhengu, and Boitumelo Letshabo receive heartfelt praise for patience, professionalism, and going the extra mile to resolve issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.6
Score
Ranking
#2
in Streaming & TV
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.2|1,963 Reviews
May '25 - Apr '26
5(2.6%)
4(0.7%)
3(0.8%)
2(3.3%)
1(92.6%)
5(2.6%)
4(0.7%)
3(0.8%)
2(3.3%)
1(92.6%)
Recent reviews (1,963)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Charlotte M
1 reviews | Active since Jan 2020
19 Mar 2026, 06:57
DSTV REWARDS **** and poor customer service.
On the 1st of January 2026 I claimed my DStv rewards coins to buy airtime and I didn't receive the airtime. I understood that it takes 24 hours to receive it. And I waited for several days thinking that people are still on holidays, I logged a call and the other lady told me that the person who works at that department is still on leave she will come back in the 15th of January. I logged an email message till now they are still escalating the problem. It's been full 3 months since I claimed the airtime and no one seems to help. DSTV REWARDS your just taking us for a ride they take forever to respond to your messages at the email. I am very disappointed.
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Charlotte M
1 reviews | Active since Jan 2020
19 Mar 2026, 06:57
DSTV REWARDS **** and poor customer service.
On the 1st of January 2026 I claimed my DStv rewards coins to buy airtime and I didn't receive the airtime. I understood that it takes 24 hours to receive it. And I waited for several days thinking that people are still on holidays, I logged a call and the other lady told me that the person who works at that department is still on leave she will come back in the 15th of January. I logged an email message till now they are still escalating the problem. It's been full 3 months since I claimed the airtime and no one seems to help. DSTV REWARDS your just taking us for a ride they take forever to respond to your messages at the email. I am very disappointed.
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Replies (0)KM
Kuhle M
1 reviews | Active since Jan 2020
18 Mar 2026, 12:29
**** DSTV
I am extremely disappointed with the service I have received regarding my DStv account. My account was unlinked from the correct package without my consent, despite my payments being up to date. In addition, I have been experiencing ongoing difficulties accessing my MyDStv account. This situation is both unexpected and unacceptable. I have contacted support multiple times, yet the issue was not identified until my most recent interaction, where the consultant escalated the matter to the technical team. While I appreciate that effort, it is concerning that this was not picked up earlier. I kindly request urgent resolution of this matter, along with clarity on how this occurred and assurance that it will not happen again.
Helpful (0)
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Kuhle M
1 reviews | Active since Jan 2020
18 Mar 2026, 12:29
**** DSTV
I am extremely disappointed with the service I have received regarding my DStv account. My account was unlinked from the correct package without my consent, despite my payments being up to date. In addition, I have been experiencing ongoing difficulties accessing my MyDStv account. This situation is both unexpected and unacceptable. I have contacted support multiple times, yet the issue was not identified until my most recent interaction, where the consultant escalated the matter to the technical team. While I appreciate that effort, it is concerning that this was not picked up earlier. I kindly request urgent resolution of this matter, along with clarity on how this occurred and assurance that it will not happen again.
0
Replies (0)D
Dikeledi
1 reviews | Active since Jan 2020
18 Mar 2026, 09:53
Unable to solve my query since the 3rd Marcg despite me sending them everything that they reuested
Unable to solve my query since the 3rd Marcg despite me sending them everything that they reuested.Everytime they will say they have escalated the query and it will be resolved within 24 hours, until I go back again and get the same story.Spoken to more than 6 people already
Helpful (0)
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Dikeledi
1 reviews | Active since Jan 2020
18 Mar 2026, 09:53
Unable to solve my query since the 3rd Marcg despite me sending them everything that they reuested
Unable to solve my query since the 3rd Marcg despite me sending them everything that they reuested.Everytime they will say they have escalated the query and it will be resolved within 24 hours, until I go back again and get the same story.Spoken to more than 6 people already
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Replies (0)LN
Linda N
1 reviews | Active since Jan 2020
18 Mar 2026, 08:18
Formal Complaint – Unauthorised Cancellation, Billing Errors, and System Failures
I am writing to express my absolute outrage and deep distress regarding the service I have received over the past two months. This is not just a billing dispute; the persistent errors by your staff and systems are now actively harming my child’s education and my financial stability. January 24, 2024: I inquired about a contract settlement for my router at a walk-in center. I explicitly told the manager I could not afford the R1,730 at that time and did not authorize a cancellation. February 5, 2024: While I was in the Eastern Cape, my contract was cancelled without consent, and I was billed R1,800. Router Transport & Cape Town Visit: I had to personally arrange and pay for the transport of my router from the Eastern Cape back to Cape Town to resolve this at a contact center. Despite being told "everything would be fine," the center's systems have been down for over a week. Current Status: Every time I seek an update, I am told the "system is down." I have settled the account with money I could not spare, and yet I still have no service. Because your system is down and my account is in disarray, I have no data. My child is currently unable to do their homework at home. I am being forced to ask neighbors for help or pay for expensive mobile data just so my child does not fall behind in school. This is a humiliating and unnecessary position to be in because of MultiChoice’s internal failures. I no longer have the patience for "system errors." I require the following within 24 hours: Immediate Refund/Balance Correction: I want my balance cleared and the credit I paid returned or app**** so I can actually use the service. Activation of 400GB Plan: If you cannot activate the promised 400GB plan immediately, I demand a full refund of my settlement so I can move to a provider that actually functions. Compensation for Transport and Data: I have incurred extra costs transporting the router and buying emergency data because of your unauthorized cancellation. I expect these costs to be credited to my account. If this is not resolved immediately, I will be taking this matter to ICASA, Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission, as you are currently depriving me of a service I have paid for. I expect a phone call from a senior manager who has the authority to fix this manually if your "system" is still down. My number is 0712914713
Helpful (0)
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Linda N
1 reviews | Active since Jan 2020
18 Mar 2026, 08:18
Formal Complaint – Unauthorised Cancellation, Billing Errors, and System Failures
I am writing to express my absolute outrage and deep distress regarding the service I have received over the past two months. This is not just a billing dispute; the persistent errors by your staff and systems are now actively harming my child’s education and my financial stability. January 24, 2024: I inquired about a contract settlement for my router at a walk-in center. I explicitly told the manager I could not afford the R1,730 at that time and did not authorize a cancellation. February 5, 2024: While I was in the Eastern Cape, my contract was cancelled without consent, and I was billed R1,800. Router Transport & Cape Town Visit: I had to personally arrange and pay for the transport of my router from the Eastern Cape back to Cape Town to resolve this at a contact center. Despite being told "everything would be fine," the center's systems have been down for over a week. Current Status: Every time I seek an update, I am told the "system is down." I have settled the account with money I could not spare, and yet I still have no service. Because your system is down and my account is in disarray, I have no data. My child is currently unable to do their homework at home. I am being forced to ask neighbors for help or pay for expensive mobile data just so my child does not fall behind in school. This is a humiliating and unnecessary position to be in because of MultiChoice’s internal failures. I no longer have the patience for "system errors." I require the following within 24 hours: Immediate Refund/Balance Correction: I want my balance cleared and the credit I paid returned or app**** so I can actually use the service. Activation of 400GB Plan: If you cannot activate the promised 400GB plan immediately, I demand a full refund of my settlement so I can move to a provider that actually functions. Compensation for Transport and Data: I have incurred extra costs transporting the router and buying emergency data because of your unauthorized cancellation. I expect these costs to be credited to my account. If this is not resolved immediately, I will be taking this matter to ICASA, Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission, as you are currently depriving me of a service I have paid for. I expect a phone call from a senior manager who has the authority to fix this manually if your "system" is still down. My number is 0712914713
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Replies (0)LN
Lindokuhle N
1 reviews | Active since Jan 2020
18 Mar 2026, 06:44
Dstv insurance claims department
I have been with out television for two weeks now because my decoder broke down. I contacted dstv insurance department to allocate my nearest approved installer they have been promising but not delivering.Im paying their premium but they fail to deliver..
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Lindokuhle N
1 reviews | Active since Jan 2020
18 Mar 2026, 06:44
Dstv insurance claims department
I have been with out television for two weeks now because my decoder broke down. I contacted dstv insurance department to allocate my nearest approved installer they have been promising but not delivering.Im paying their premium but they fail to deliver..
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Replies (0)NM
Neliswa M
1 reviews | Active since Jan 2020
18 Mar 2026, 05:20
DSTV RUNNING A ****!!!
I am super disappointed by dstv, i have been making numerous number of calls to them with getting no help. Apparently according to them someone upgraded my dstv package to premium and i am owing them R1500 when i am asking them, who upgraded the package the urgent said they don't know they are going to check and give me a call back. I called them to follow up on the matter the urgent said she is going to get the urgent that was helping me to call me back. up until today nobody has contacted me. I feel like this is an inside **** dstv is running upgrading our dstv packages and making us pay for something we don't even know. The urgent said it was upgraded through my dstv app mind you I DO NOT EVEN HAVE A DSTV APP!!!!! .and than she said mabye via WhatsApp i checked my WhatsApp never upgraded ANYTHING!. The urgent said if i want them to open my dstv i must pay them R486 if am not mistaken of which i am not prepared to pay because i never upgraded anything from the start. I feel like dstv is ****ming us i am not happy to be their customer anymore i am even thinking of disconnecting the whole thing because i can't leave like this. It been 4 days they dstv is closed but i payed on the 4th of march . I been on the lower package for mabye about 2years now. Even of i decide to upgrade i would go from paying R150 a month to paying R1500 ???? Have i won lottery?? This dstv is used by my my grandmother at home who is a pensioner and my 6 year old brother who only watches cartoons the is no need for the upgrade because they don't watch a lot of channels. And this is the package i can afford for them. It been 4 days they dstv is blocked they can't watch anything is this fair to them?? I am disappointed by the service and how you'all are treating your customers.
Helpful (0)
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Neliswa M
1 reviews | Active since Jan 2020
18 Mar 2026, 05:20
DSTV RUNNING A ****!!!
I am super disappointed by dstv, i have been making numerous number of calls to them with getting no help. Apparently according to them someone upgraded my dstv package to premium and i am owing them R1500 when i am asking them, who upgraded the package the urgent said they don't know they are going to check and give me a call back. I called them to follow up on the matter the urgent said she is going to get the urgent that was helping me to call me back. up until today nobody has contacted me. I feel like this is an inside **** dstv is running upgrading our dstv packages and making us pay for something we don't even know. The urgent said it was upgraded through my dstv app mind you I DO NOT EVEN HAVE A DSTV APP!!!!! .and than she said mabye via WhatsApp i checked my WhatsApp never upgraded ANYTHING!. The urgent said if i want them to open my dstv i must pay them R486 if am not mistaken of which i am not prepared to pay because i never upgraded anything from the start. I feel like dstv is ****ming us i am not happy to be their customer anymore i am even thinking of disconnecting the whole thing because i can't leave like this. It been 4 days they dstv is closed but i payed on the 4th of march . I been on the lower package for mabye about 2years now. Even of i decide to upgrade i would go from paying R150 a month to paying R1500 ???? Have i won lottery?? This dstv is used by my my grandmother at home who is a pensioner and my 6 year old brother who only watches cartoons the is no need for the upgrade because they don't watch a lot of channels. And this is the package i can afford for them. It been 4 days they dstv is blocked they can't watch anything is this fair to them?? I am disappointed by the service and how you'all are treating your customers.
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Replies (0)CO
Claude O
1 reviews | Active since Jan 2020
17 Mar 2026, 14:04
DSTV TAKES INSURANE AND REFUSES CLAIMS
FORMAL COMPLAINT – FAILURE TO HONOUR VALID INSURANCE CLAIM AND UNFAIR BUSINESS PRACTICE To whom it may concern, I am lodging a formal complaint against MultiChoice (DStv) regarding what I consider to be an unjustified repudiation of a valid insurance claim, coupled with materially unfair and potentially ******** conduct. Background Since approximately 2015, I have continuously paid insurance premiums via debit order to DStv for decoder cover. These payments have been made consistently and without interruption. Approximately three years ago, I was proactively contacted by DStv sales representatives and encouraged to upgrade to a DStv Explora decoder. Acting on your recommendation, I accepted the upgrade in good faith. At no point during this sales process was I advised—explicitly or implicitly—that my insurance policy required amendment to reflect a new serial number, nor was I guided through any such process. Current Issue Following a recent lightning strike, my Explora decoder was damaged. Upon lodging a claim, I was informed by your call centre agent that the claim would not be honoured because the insurance policy still reflects the serial number of the original (now obsolete) decoder. This position is both unreasonable and unacceptable for the following reasons: Continuous Acceptance of Premiums DStv has continued to debit insurance premiums monthly, without fail, for a period spanning nearly a decade—including the entire period after the upgrade. At no stage did DStv: Notify me of any mismatch in insured assets, Request an update of details, Suspend or question the validity of the policy. Duty of Care and Disclosure As the service provider and insurer (or intermediary), DStv had a clear duty to ensure that: Policy records accurately reflected the asset supp**** and installed by your own sales channel, Customers were properly informed of any obligations required to maintain valid cover. The upgrade was initiated by DStv, not by me independently. It is therefore entirely unreasonable to shift administrative responsibility onto the customer after the fact. Unjust Enrichment / Bad Faith DStv has effectively collected premiums for insuring an asset that: Became obsolete years ago, Was replaced through your own sales process, Was no longer in use. Continuing to collect premiums under these circumstances, while now denying liability, raises serious concerns of bad faith and unjust enrichment. Potential Violation of Consumer Protection Principles This conduct appears to contravene the spirit—if not the letter—of South African consumer protection frameworks, including: Fair, reasonable, and just contract terms, Transparency and disclosure obligations, Prohibition of misleading or deceptive practices. Position I reject DStv’s repudiation of my claim. The reality is simple: I paid for insurance continuously. The insured risk (decoder damage) materialised. DStv is now attempting to rely on a technicality that arose solely due to its own failure to properly administer or communicate policy requirements. Required Resolution I hereby demand the following: Immediate reassessment and approval of my claim for the damaged Explora decoder; or Full reimbur*****t of all insurance premiums paid from the date of the upgrade to present, on the basis that the policy was effectively invalid and misrepresented. Next Steps Should this matter not be resolved promptly, I will have no hesitation in escalating this complaint to: The National Consumer Commission, The relevant Ombudsman, Public consumer platforms and industry bodies. I trust DStv will take this matter seriously and act in accordance with both legal obligations and basic principles of fairness. Yours faithfully, C.OOSTHUIZEN
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Claude O
1 reviews | Active since Jan 2020
17 Mar 2026, 14:04
DSTV TAKES INSURANE AND REFUSES CLAIMS
FORMAL COMPLAINT – FAILURE TO HONOUR VALID INSURANCE CLAIM AND UNFAIR BUSINESS PRACTICE To whom it may concern, I am lodging a formal complaint against MultiChoice (DStv) regarding what I consider to be an unjustified repudiation of a valid insurance claim, coupled with materially unfair and potentially ******** conduct. Background Since approximately 2015, I have continuously paid insurance premiums via debit order to DStv for decoder cover. These payments have been made consistently and without interruption. Approximately three years ago, I was proactively contacted by DStv sales representatives and encouraged to upgrade to a DStv Explora decoder. Acting on your recommendation, I accepted the upgrade in good faith. At no point during this sales process was I advised—explicitly or implicitly—that my insurance policy required amendment to reflect a new serial number, nor was I guided through any such process. Current Issue Following a recent lightning strike, my Explora decoder was damaged. Upon lodging a claim, I was informed by your call centre agent that the claim would not be honoured because the insurance policy still reflects the serial number of the original (now obsolete) decoder. This position is both unreasonable and unacceptable for the following reasons: Continuous Acceptance of Premiums DStv has continued to debit insurance premiums monthly, without fail, for a period spanning nearly a decade—including the entire period after the upgrade. At no stage did DStv: Notify me of any mismatch in insured assets, Request an update of details, Suspend or question the validity of the policy. Duty of Care and Disclosure As the service provider and insurer (or intermediary), DStv had a clear duty to ensure that: Policy records accurately reflected the asset supp**** and installed by your own sales channel, Customers were properly informed of any obligations required to maintain valid cover. The upgrade was initiated by DStv, not by me independently. It is therefore entirely unreasonable to shift administrative responsibility onto the customer after the fact. Unjust Enrichment / Bad Faith DStv has effectively collected premiums for insuring an asset that: Became obsolete years ago, Was replaced through your own sales process, Was no longer in use. Continuing to collect premiums under these circumstances, while now denying liability, raises serious concerns of bad faith and unjust enrichment. Potential Violation of Consumer Protection Principles This conduct appears to contravene the spirit—if not the letter—of South African consumer protection frameworks, including: Fair, reasonable, and just contract terms, Transparency and disclosure obligations, Prohibition of misleading or deceptive practices. Position I reject DStv’s repudiation of my claim. The reality is simple: I paid for insurance continuously. The insured risk (decoder damage) materialised. DStv is now attempting to rely on a technicality that arose solely due to its own failure to properly administer or communicate policy requirements. Required Resolution I hereby demand the following: Immediate reassessment and approval of my claim for the damaged Explora decoder; or Full reimbur*****t of all insurance premiums paid from the date of the upgrade to present, on the basis that the policy was effectively invalid and misrepresented. Next Steps Should this matter not be resolved promptly, I will have no hesitation in escalating this complaint to: The National Consumer Commission, The relevant Ombudsman, Public consumer platforms and industry bodies. I trust DStv will take this matter seriously and act in accordance with both legal obligations and basic principles of fairness. Yours faithfully, C.OOSTHUIZEN
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