Industry AI Summary
Based on an analysis of recent customer reviews across South African entertainment and gaming providers, the category presents a sharp divide. Physical venues and event-based businesses earn glowing reviews for hospitality, atmosphere, and memorable experiences. Online betting and gaming platforms, however, face a significant trust deficit driven by withdrawal delays, account disputes, and customer support that struggles to resolve financial issues.
Industry Strengths
- Staff, Service & Experience Quality: Venue staff and event organisers are praised for creating exceptional, memorable experiences. Customers describe warm hospitality, professional service, and personal touches that make events and outings genuinely special.
Best in Class by Service Theme
Top-ranked Entertainment & Gaming companies per service quality theme
- Payouts & Billing
- Best company: 1xbet
- Score: 4.0/ 5
- Industry average: 1.7
- Account Access
- Best company: 1xbet
- Score: 3.4/ 5
- Industry average: 1.3
- Platform Experience
- Best company: Terratac Multitools
- Score: 4.5/ 5
- Industry average: 2.0
- Customer Support
- Best company: Webtickets
- Score: 4.6/ 5
- Industry average: 1.7
- Service Quality
- Best company: 10bet.co.za
- Score: 4.6/ 5
- Industry average: 3.1
- Payouts & Billing
- Score: 4.0/ 5
- Best company: 1xbet
- Industry average: Ind. avg 1.7
- Account Access
- Score: 3.4/ 5
- Best company: 1xbet
- Industry average: Ind. avg 1.3
- Platform Experience
- Score: 4.5/ 5
- Best company: Terratac Multitools
- Industry average: Ind. avg 2.0
- Customer Support
- Score: 4.6/ 5
- Best company: Webtickets
- Industry average: Ind. avg 1.7
- Service Quality
- Score: 4.6/ 5
- Best company: 10bet.co.za
- Industry average: Ind. avg 3.1
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Entertainment & Gaming Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
1
1xbet
Verified
4.5|723 reviews (last 12 months)|#1 in Entertainment & Gaming
TrustIndex7.4
Reply Time22h 8m
NPS56
AI Score4
Replied to 69% of negative reviews
Typically takes 40 hours 11 min to reply
1
1xbet
Verified
#1 in Entertainment & Gaming
4.5|723 reviews
TrustIndex7.4
Reply Time22h 8m
NPS56
Replied to 69% of negative reviews
Typically takes 40 hours 11 min to reply
Payouts & Billing
4Ind. 1.7
Best: 4 (1xbet)
Account Access
3.4Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
4.3Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
4.2Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
4
Industry: 1.7Best: 4 (1xbet)
Account Access
3.4
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
4.3
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
4.2
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
4
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
Betway - South Africa
Verified
2.2|1,815 reviews (last 12 months)|#2 in Entertainment & Gaming
TrustIndex6.1
Reply Time12h 11m
NPS-36
AI Score1.8
Replied to 94% of negative reviews
Typically takes 13 hours 37 min to reply
B
Betway - South Africa
Verified
#2 in Entertainment & Gaming
2.2|1,815 reviews
TrustIndex6.1
Reply Time12h 11m
NPS-36
Replied to 94% of negative reviews
Typically takes 13 hours 37 min to reply
Payouts & Billing
1.4Ind. 1.7
Best: 4 (1xbet)
Account Access
1.5Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.9Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
1.6Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
2.4Ind. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
1.4
Industry: 1.7Best: 4 (1xbet)
Account Access
1.5
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.9
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
1.6
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
2.4
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
1.8
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
W
Webtickets
Verified
4.4|131 reviews (last 12 months)|#3 in Entertainment & Gaming
TrustIndex5.7
Reply Time21h 28m
NPS72
AI Score4.2
Replied to 70% of negative reviews
Typically takes 38 hours 1 min to reply
W
Webtickets
Verified
#3 in Entertainment & Gaming
4.4|131 reviews
TrustIndex5.7
Reply Time21h 28m
NPS72
Replied to 70% of negative reviews
Typically takes 38 hours 1 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
3.4Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
4.6Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
4.6Ind. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
3.4
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
4.6
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
4.6
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
4.2
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
T
4.5|193 reviews (last 12 months)|#4 in Entertainment & Gaming
TrustIndex5.2
Reply Time173h 27m
NPS50
AI Score4.2
Replied to 20% of negative reviews
Typically takes 108 hours 43 min to reply
T
#4 in Entertainment & Gaming
4.5|193 reviews
TrustIndex5.2
Reply Time173h 27m
NPS50
Replied to 20% of negative reviews
Typically takes 108 hours 43 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
4.2Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
3.8Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
4.5Ind. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
4.2
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
3.8
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
4.5
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
4.2
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
J
Jackpot City Casino South Africa
Verified
2.1|256 reviews (last 12 months)|#5 in Entertainment & Gaming
TrustIndex4.3
Reply Time19h 42m
NPS-37
AI Score1.5
Replied to 93% of negative reviews
Typically takes 21 hours 2 min to reply
J
Jackpot City Casino South Africa
Verified
#5 in Entertainment & Gaming
2.1|256 reviews
TrustIndex4.3
Reply Time19h 42m
NPS-37
Replied to 93% of negative reviews
Typically takes 21 hours 2 min to reply
Payouts & Billing
1.5Ind. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.5Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
1.5Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
1.5
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.5
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
1.5
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
1.5
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
O
OnAir TV
Verified
2.5|787 reviews (last 12 months)|#6 in Entertainment & Gaming
TrustIndex3.8
Reply Time18h 42m
NPS-89
AI Score0.9
Replied to 90% of negative reviews
Typically takes 18 hours 43 min to reply
O
OnAir TV
Verified
#6 in Entertainment & Gaming
2.5|787 reviews
TrustIndex3.8
Reply Time18h 42m
NPS-89
Replied to 90% of negative reviews
Typically takes 18 hours 43 min to reply
Payouts & Billing
0.6Ind. 1.7
Best: 4 (1xbet)
Account Access
0.8Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
0.8Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
1.4Ind. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
0.6
Industry: 1.7Best: 4 (1xbet)
Account Access
0.8
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
0.8
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
1.4
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
0.9
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Y
Yesplay
Verified
2.3|308 reviews (last 12 months)|#7 in Entertainment & Gaming
TrustIndex3.1
Reply Time18h 31m
NPS-60
AI Score2.6
Replied to 89% of negative reviews
Typically takes 18 hours 33 min to reply
Y
Yesplay
Verified
#7 in Entertainment & Gaming
2.3|308 reviews
TrustIndex3.1
Reply Time18h 31m
NPS-60
Replied to 89% of negative reviews
Typically takes 18 hours 33 min to reply
Payouts & Billing
2.3Ind. 1.7
Best: 4 (1xbet)
Account Access
2.2Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
3.3Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
2.4Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
2.3
Industry: 1.7Best: 4 (1xbet)
Account Access
2.2
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
3.3
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
2.4
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
2.6
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
H
Hollywoodbets
Verified
1.4|1,579 reviews (last 12 months)|#8 in Entertainment & Gaming
TrustIndex3
Reply Time5h 34m
NPS-82
AI Score1.1
Replied to 93% of negative reviews
Typically takes 5 hours 46 min to reply
H
Hollywoodbets
Verified
#8 in Entertainment & Gaming
1.4|1,579 reviews
TrustIndex3
Reply Time5h 34m
NPS-82
Replied to 93% of negative reviews
Typically takes 5 hours 46 min to reply
Payouts & Billing
1Ind. 1.7
Best: 4 (1xbet)
Account Access
1.1Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.1Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
1.1Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
1.3Ind. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
1
Industry: 1.7Best: 4 (1xbet)
Account Access
1.1
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.1
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
1.1
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
1.3
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
1.1
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
Supabets
Verified
1.3|184 reviews (last 12 months)|#9 in Entertainment & Gaming
TrustIndex0
Reply Time2h 26m
NPS-38
AI Score1.2
Replied to 99% of negative reviews
Typically takes 2 hours 26 min to reply
S
Supabets
Verified
#9 in Entertainment & Gaming
1.3|184 reviews
TrustIndex0
Reply Time2h 26m
NPS-38
Replied to 99% of negative reviews
Typically takes 2 hours 26 min to reply
Payouts & Billing
1Ind. 1.7
Best: 4 (1xbet)
Account Access
1.1Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.5Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
1.3Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
1
Industry: 1.7Best: 4 (1xbet)
Account Access
1.1
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.5
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
1.3
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
1.2
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
Showmax
Verified
1.1|117 reviews (last 12 months)|#10 in Entertainment & Gaming
TrustIndex0
Reply Time14h 51m
NPS-47
AI Score0.9
Replied to 92% of negative reviews
Typically takes 14 hours 60 min to reply
S
Showmax
Verified
#10 in Entertainment & Gaming
1.1|117 reviews
TrustIndex0
Reply Time14h 51m
NPS-47
Replied to 92% of negative reviews
Typically takes 14 hours 60 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
0.8Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.1Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
0.7Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
0.8
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.1
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
0.7
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
0.9
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
I
Ithuba Lottery
Verified
1.3|111 reviews (last 12 months)|#11 in Entertainment & Gaming
TrustIndex0
Reply Time68h 52m
NPS-66
AI Score0.7
Replied to 71% of negative reviews
Typically takes 64 hours 56 min to reply
I
Ithuba Lottery
Verified
#11 in Entertainment & Gaming
1.3|111 reviews
TrustIndex0
Reply Time68h 52m
NPS-66
Replied to 71% of negative reviews
Typically takes 64 hours 56 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
0.6Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
0.8Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
0.7Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
0.6
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
0.8
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
0.7
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
0.7
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
Playa Bets
Verified
1.5|37 reviews (last 12 months)|#12 in Entertainment & Gaming
TrustIndex0
Reply Time110h 24m
NPS-64
Replied to 61% of negative reviews
Typically takes 72 hours 18 min to reply
P
Playa Bets
Verified
#12 in Entertainment & Gaming
1.5|37 reviews
TrustIndex0
Reply Time110h 24m
NPS-64
Replied to 61% of negative reviews
Typically takes 72 hours 18 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 2
Best: 4.5 (Terratac Multitools)
Customer Support
N/AInd. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
N/A
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
3|247 reviews (last 12 months)|#13 in Entertainment & Gaming
TrustIndex0
Reply Time7h 10m
NPS58
AI Score3.9
Replied to 76% of negative reviews
Typically takes 10 hours 14 min to reply
1
#13 in Entertainment & Gaming
3|247 reviews
TrustIndex0
Reply Time7h 10m
NPS58
Replied to 76% of negative reviews
Typically takes 10 hours 14 min to reply
Payouts & Billing
3.8Ind. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
2.9Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
4.2Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
4.6Ind. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
3.8
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
2.9
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
4.2
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
4.6
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
3.9
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
Sunbet (PTY) LTD
Verified
1.2|169 reviews (last 12 months)|#14 in Entertainment & Gaming
TrustIndex0
Reply Time1472h 18m
NPS-75
AI Score0.9
Replied to 41% of negative reviews
Typically takes 1456 hours 45 min to reply
S
Sunbet (PTY) LTD
Verified
#14 in Entertainment & Gaming
1.2|169 reviews
TrustIndex0
Reply Time1472h 18m
NPS-75
Replied to 41% of negative reviews
Typically takes 1456 hours 45 min to reply
Payouts & Billing
0.8Ind. 1.7
Best: 4 (1xbet)
Account Access
0.8Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
0.8Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
0.8
Industry: 1.7Best: 4 (1xbet)
Account Access
0.8
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
0.8
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
0.9
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
T
1|146 reviews (last 12 months)|#15 in Entertainment & Gaming
TrustIndex0
Reply Time56h 7m
NPS-85
Replied to 70% of negative reviews
Typically takes 57 hours 3 min to reply
T
#15 in Entertainment & Gaming
1|146 reviews
TrustIndex0
Reply Time56h 7m
NPS-85
Replied to 70% of negative reviews
Typically takes 57 hours 3 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
0.8Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
0.5Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
0.8
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
0.5
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
N/A
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
2.4|65 reviews (last 12 months)|#16 in Entertainment & Gaming
TrustIndex0
Reply Time172h 7m
NPS-15
AI Score3.1
Replied to 43% of negative reviews
Typically takes 172 hours 7 min to reply
P
#16 in Entertainment & Gaming
2.4|65 reviews
TrustIndex0
Reply Time172h 7m
NPS-15
Replied to 43% of negative reviews
Typically takes 172 hours 7 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 2
Best: 4.5 (Terratac Multitools)
Customer Support
N/AInd. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
N/A
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
3.1
Industry: 1.6Best: 4.7 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
G
Gold Reef City Casino
Verified
1.4|22 reviews (last 12 months)|#17 in Entertainment & Gaming
TrustIndex0
Reply Time299h 27m
NPS-100
Replied to 89% of negative reviews
Typically takes 291 hours 47 min to reply
G
Gold Reef City Casino
Verified
#17 in Entertainment & Gaming
1.4|22 reviews
TrustIndex0
Reply Time299h 27m
NPS-100
Replied to 89% of negative reviews
Typically takes 291 hours 47 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 2
Best: 4.5 (Terratac Multitools)
Customer Support
N/AInd. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
N/A
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
1.3|165 reviews (last 12 months)|#18 in Entertainment & Gaming
TrustIndex0
Reply Time13h 30m
NPS-81
AI Score1.1
Replied to 75% of negative reviews
Typically takes 13 hours 45 min to reply
S
#18 in Entertainment & Gaming
1.3|165 reviews
TrustIndex0
Reply Time13h 30m
NPS-81
Replied to 75% of negative reviews
Typically takes 13 hours 45 min to reply
Payouts & Billing
1Ind. 1.7
Best: 4 (1xbet)
Account Access
1.1Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.2Ind. 2
Best: 4.5 (Terratac Multitools)
Customer Support
1.1Ind. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
1
Industry: 1.7Best: 4 (1xbet)
Account Access
1.1
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.2
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
1.1
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
Overall AI Score
1.1
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
1.4|47 reviews (last 12 months)|#19 in Entertainment & Gaming
TrustIndex0
Reply Time24h 38m
NPS-67
Replied to 85% of negative reviews
Typically takes 21 hours 15 min to reply
S
#19 in Entertainment & Gaming
1.4|47 reviews
TrustIndex0
Reply Time24h 38m
NPS-67
Replied to 85% of negative reviews
Typically takes 21 hours 15 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 2
Best: 4.5 (Terratac Multitools)
Customer Support
N/AInd. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
N/A
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
L
Lottoland South Africa Pty Ltd
Verified
1.4|43 reviews (last 12 months)|#20 in Entertainment & Gaming
TrustIndex0
Reply Time132h 9m
NPS-64
Replied to 91% of negative reviews
Typically takes 136 hours 41 min to reply
L
Lottoland South Africa Pty Ltd
Verified
#20 in Entertainment & Gaming
1.4|43 reviews
TrustIndex0
Reply Time132h 9m
NPS-64
Replied to 91% of negative reviews
Typically takes 136 hours 41 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 2
Best: 4.5 (Terratac Multitools)
Customer Support
N/AInd. 1.7
Best: 4.6 (Webtickets)
Service Quality
N/AInd. 3.1
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 2Best: 4.5 (Terratac Multitools)
Customer Support
N/A
Industry: 1.7Best: 4.6 (Webtickets)
Service Quality
N/A
Industry: 3.1Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Entertainment & Gaming
What do South African Entertainment & Gaming companies do well?
- Staff, Service & Experience Quality: Venue staff and event organisers are praised for creating exceptional, memorable experiences. Customers describe warm hospitality, professional service, and personal touches that make events and outings genuinely special.
- Platform & Product Range: The best platforms offer intuitive apps, wide game and betting selections, competitive odds, and genuine promotional offers that enhance the entertainment experience.
What are the common complaints about South African Entertainment & Gaming companies?
- Withdrawals, Payouts & Billing: The asymmetry between instant deposits and delayed withdrawals is the single most cited frustration. Customers describe winnings voided on technicalities, withdrawals pending for weeks, and charges continuing after cancellation.
- Customer Support & Communication: Scripted live chat responses that do not address the issue, emails ignored during financial disputes, and no escalation path to resolve account or payout problems leave customers feeling deliberately stonewalled.
- Account Verification & Access: Accounts blocked after significant wins with funds locked inside, and verification requirements that create unresolvable document submission loops, generate the most intense negative reviews in the category.
What separates the best Entertainment & Gaming companies in South Africa?
The top-performing entertainment and gaming providers build trust through transparency and speed. Betting platforms that verify accounts before the first deposit, process withdrawals within hours, and honour promotional terms without hidden conditions stand out dramatically. Event venues that invest in their staff, deliver on their advertising promises, and create genuinely memorable experiences earn the kind of word-of-mouth that no marketing budget can replicate. Across both segments, the differentiator is simple: do what you said you would do.
Who are the best-rated Entertainment & Gaming companies in South Africa?
The highest-rated Entertainment & Gaming companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- 1xbet — TrustIndex 7.4 out of 10, 723 reviews (last 12 months)
- Betway - South Africa — TrustIndex 6.1 out of 10, 1 815 reviews (last 12 months)
- Webtickets — TrustIndex 5.7 out of 10, 131 reviews (last 12 months)
- The Garden Venue — TrustIndex 5.2 out of 10, 193 reviews (last 12 months)
- Jackpot City Casino South Africa — TrustIndex 4.3 out of 10, 256 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews.
What does Hellopeter's AI analyse for Entertainment & Gaming companies?
Hellopeter's AI analyses Entertainment & Gaming companies across 5 service themes: Withdrawals, Payouts & Billing (industry average 1.7, best: 1xbet at 4), Account Verification & Access (industry average 1.3, best: 1xbet at 3.4), Platform, Product & Experience (industry average 2, best: Terratac Multitools at 4.5), Customer Support & Communication (industry average 1.7, best: Webtickets at 4.6), Staff, Service & Experience Quality (industry average 3.1, best: 10bet.co.za at 4.6). How does Hellopeter analyse companies? →