Lottoland South Africa Pty Ltd
Verified Business
Lottoland South Africa Pty Ltd
Verified Business
37 Reviews (last 12 months)
Responds in 132 hours 9 min
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Entertainment & Gaming
132h 9mReply Time
-64 NPSUnlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 136 hours 41 min
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
Avg Reply
132 hours 9 minutes
NPS Score
-64
Recommended: Unlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 136 hours 41 min
Review Distribution
1.5|37 Reviews
May '25 - Apr '26
5(5.3%)
4(5.3%)
3(2.6%)
2(5.3%)
1(81.6%)
5(5.3%)
4(5.3%)
3(2.6%)
2(5.3%)
1(81.6%)
Frequently Asked Questions About Lottoland South Africa Pty Ltd
Lottoland South Africa Pty Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 37 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 136 hours 41 min. Hellopeter has tracked Lottoland South Africa Pty Ltd across 162 total reviews. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
DS
Daniel S
1 reviews | Active since Jan 2020
11 Mar 2026, 06:26
Don't Gamble on lottoland.
Lottoland is useless. No communication slow to respond. Quick to take your money, full of stories when it comes to payouts. I recently requested an payout nothing, I waited two days as they state payment will be made in two days. I contacted them, will one huge battle as they are useless to respond to emails. Now my FICA documents are outstanding. Submitted the documents no feedback nothing from their side. I use many online gambling sites lottoland is by far the worst. Stay away
Helpful (0)
|Replies (0)DS
Daniel S
1 reviews | Active since Jan 2020
11 Mar 2026, 06:26
Don't Gamble on lottoland.
Lottoland is useless. No communication slow to respond. Quick to take your money, full of stories when it comes to payouts. I recently requested an payout nothing, I waited two days as they state payment will be made in two days. I contacted them, will one huge battle as they are useless to respond to emails. Now my FICA documents are outstanding. Submitted the documents no feedback nothing from their side. I use many online gambling sites lottoland is by far the worst. Stay away
0
Replies (0)KD
EM
Esther M
1 reviews | Active since Jan 2020
3 Mar 2026, 10:15
WITHDRAWAL NOT PAID, LIVE CHAT NOT WORKING
Poor communication, Live chat not working. I've made withdrawals on Saturday, when enquiring when will the pay me, was told to resubmit my ID for verification. I did send a new clear pictures. But till now i haven't heard anything from them. Please lottoland pay me my winnings 260302-001896
Helpful (0)
|Replies (0)EM
Esther M
1 reviews | Active since Jan 2020
3 Mar 2026, 10:15
WITHDRAWAL NOT PAID, LIVE CHAT NOT WORKING
Poor communication, Live chat not working. I've made withdrawals on Saturday, when enquiring when will the pay me, was told to resubmit my ID for verification. I did send a new clear pictures. But till now i haven't heard anything from them. Please lottoland pay me my winnings 260302-001896
0
Replies (0)TZ
Thubalakhe Z
1 reviews | Active since Jan 2020
20 Feb 2026, 09:45
Lottoland refuses to help
Lottoland still ignoring me, I think what they do is *****, I deposited a voucher, but my balance was not updated, this happened more than once.. yesterday they pretended to help after I posted here, they asked for the serial number, I gave them, my review was removed, there are ignoring ever since
Helpful (0)
|Replies (0)TZ
Thubalakhe Z
1 reviews | Active since Jan 2020
20 Feb 2026, 09:45
Lottoland refuses to help
Lottoland still ignoring me, I think what they do is *****, I deposited a voucher, but my balance was not updated, this happened more than once.. yesterday they pretended to help after I posted here, they asked for the serial number, I gave them, my review was removed, there are ignoring ever since
0
Replies (0)TZ
Thubalakhe Z
1 reviews | Active since Jan 2020
19 Feb 2026, 18:57
LOTTOLAND WILL ***** YOUR DEPOSITED MONEY
I DEPOSITED R290 BLU VOUCHER, THE APP SAYS UNEXPECTED ERROR OCCURED, THE VOUCHER WAS REDEEMED BY LOTTOLAND YET MY BALANCE WAS NOT UPDATED, THIS HAS HAPPENED THREE TIMES, I'VE TRIED TO COMPLAIN, I GOT IGNORED
Helpful (0)
|Replies (0)TZ
Thubalakhe Z
1 reviews | Active since Jan 2020
19 Feb 2026, 18:57
LOTTOLAND WILL ***** YOUR DEPOSITED MONEY
I DEPOSITED R290 BLU VOUCHER, THE APP SAYS UNEXPECTED ERROR OCCURED, THE VOUCHER WAS REDEEMED BY LOTTOLAND YET MY BALANCE WAS NOT UPDATED, THIS HAS HAPPENED THREE TIMES, I'VE TRIED TO COMPLAIN, I GOT IGNORED
0
Replies (0)SN
Siphiwe N
1 reviews | Active since Jan 2020
15 Feb 2026, 05:16
Update on documents for withdrawal
Hello iam raising my concern regarding update from lottoland ZA after few times sending them my documents for withdrawal yes I do admit my banking details where not verified so documents had to be sent on 6Feb all correct documents where sent and a follow up email to support@lottoland.co.za but dololo nothing came back from lottoland team uptill now I even tried to call them to their customer care number I couldn't get through iam wondering if any one has ever spoke to lottoland customer care agent so I hope someone from lottoland ZA would be able to read this review and take this to the correct department come on lottoland you can definitely do much better than this we love you lottoland.
Helpful (0)
|Replies (0)SN
Siphiwe N
1 reviews | Active since Jan 2020
15 Feb 2026, 05:16
Update on documents for withdrawal
Hello iam raising my concern regarding update from lottoland ZA after few times sending them my documents for withdrawal yes I do admit my banking details where not verified so documents had to be sent on 6Feb all correct documents where sent and a follow up email to support@lottoland.co.za but dololo nothing came back from lottoland team uptill now I even tried to call them to their customer care number I couldn't get through iam wondering if any one has ever spoke to lottoland customer care agent so I hope someone from lottoland ZA would be able to read this review and take this to the correct department come on lottoland you can definitely do much better than this we love you lottoland.
0
Replies (0)AR
Adeline R
1 reviews | Active since Jan 2020
28 Jan 2026, 21:23
blocks your account from making a withdrawal
So i opened a new account to play on this casino. deposit R600 and played it through I won small amounts here and there and decided after a while it's not going anywhere and cashed out the little win R400. Immediately after cashing out. Lottoland suspended my Account without reason I contacted support to ask why they closed my new account. they say I need to upload fica. So i asked how can i fica if you closed my account. All other casino notify you to fica before withdrawal. Lottoland suspendeds your account if you try to withdraw and you cannot log back in to fica even. So the **** casino is now probably with holding the little R400. Please Don't play on this casino. If you make a withdrawal they will block suspended your account. Lottoland only allows for deposits. Any withdrawal will get you locked out of your account. I will be posting more of this on my socials. I told them they could keep the R400 they trying to **** me out of as they have already with out notice just blocked my account. Don't deposit money with this casino they will block you out of your account with O reasons and keep your winnings. I had to run a round to find a consultant to explain what I did wrong and why all of a sudden my account was blocked.They dont block you if you deposit they dont care where the money comes from you can deposit all you want no fica notice nothing bring all the money you want. They actually tell you you can make your first deposit Immediately. But when you withdraw they block your account. They say they need a copy of your id bankstatement etc, No problem it's part of the process i Understand but , how I'm I supposed to upload this documents with a blocked account. You can deposit any money dirty money they don't care all these casinos are alike it's deposit now but when you withdraw it's a full DNA test .But Lottoland I wouldn't recommend to anyone just stay away from this one. play lottostar and betway no problems.
Helpful (0)
|Replies (0)AR
Adeline R
1 reviews | Active since Jan 2020
28 Jan 2026, 21:23
blocks your account from making a withdrawal
So i opened a new account to play on this casino. deposit R600 and played it through I won small amounts here and there and decided after a while it's not going anywhere and cashed out the little win R400. Immediately after cashing out. Lottoland suspended my Account without reason I contacted support to ask why they closed my new account. they say I need to upload fica. So i asked how can i fica if you closed my account. All other casino notify you to fica before withdrawal. Lottoland suspendeds your account if you try to withdraw and you cannot log back in to fica even. So the **** casino is now probably with holding the little R400. Please Don't play on this casino. If you make a withdrawal they will block suspended your account. Lottoland only allows for deposits. Any withdrawal will get you locked out of your account. I will be posting more of this on my socials. I told them they could keep the R400 they trying to **** me out of as they have already with out notice just blocked my account. Don't deposit money with this casino they will block you out of your account with O reasons and keep your winnings. I had to run a round to find a consultant to explain what I did wrong and why all of a sudden my account was blocked.They dont block you if you deposit they dont care where the money comes from you can deposit all you want no fica notice nothing bring all the money you want. They actually tell you you can make your first deposit Immediately. But when you withdraw they block your account. They say they need a copy of your id bankstatement etc, No problem it's part of the process i Understand but , how I'm I supposed to upload this documents with a blocked account. You can deposit any money dirty money they don't care all these casinos are alike it's deposit now but when you withdraw it's a full DNA test .But Lottoland I wouldn't recommend to anyone just stay away from this one. play lottostar and betway no problems.
0
Replies (0)