Jackpot City Casino South Africa
Verified Business
Jackpot City Casino South Africa
Verified Business
263 Reviews (last 12 months)
Responds in 18 hours 51 min
Performance(last 12 months):
4.3Trustindex Rating
#3Ranked In Betting & Gambling
18h 51mReply Time
-35 NPSUnlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 20 hours 11 min
TrustIndex
4.3
Ranking
#3
in Betting & Gambling
Avg Reply
18 hours 51 minutes
NPS Score
-35
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 20 hours 11 min
Review Distribution
2|263 Reviews
May '25 - Apr '26
5(21.1%)
4(4.1%)
3(2.9%)
2(2.9%)
1(69%)
5(21.1%)
4(4.1%)
3(2.9%)
2(2.9%)
1(69%)
Frequently Asked Questions About Jackpot City Casino South Africa
Jackpot City Casino South Africa has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 263 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 20 hours 11 min. Hellopeter has tracked Jackpot City Casino South Africa across 337 total reviews. How is the TrustIndex calculated? →
Recent reviews (263)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTG
S
Siduduziwe
1 reviews | Active since Jan 2020
9 Mar 2026, 15:26
Lately been experien...
Lately been experiencing delays on my withdrawals for two times
Helpful (0)
|Replies (0)S
Siduduziwe
1 reviews | Active since Jan 2020
9 Mar 2026, 15:26
Lately been experien...
Lately been experiencing delays on my withdrawals for two times
0
Replies (0)PM
Peter M
1 reviews | Active since Jan 2020
7 Mar 2026, 02:55
Those ****mers, they are so fast to take your money when you deposit But it will take the whole year when you make a withdrawal
****mers, no payout but they are fast to take your money when you deposit....please I make a withdrawal and I need that money ASAP
Helpful (0)
|Replies (0)PM
Peter M
1 reviews | Active since Jan 2020
7 Mar 2026, 02:55
Those ****mers, they are so fast to take your money when you deposit But it will take the whole year when you make a withdrawal
****mers, no payout but they are fast to take your money when you deposit....please I make a withdrawal and I need that money ASAP
0
Replies (0)MS
Megan S
1 reviews | Active since Jan 2020
6 Mar 2026, 14:23
They Take Your Money in Seconds… But Paying You Is ‘Impossible
If i could give it ZERO ⭐️ i would!!! Jackpot City – Fantastic at taking your money. Absolutely terrible at paying it back. I decided to try Jackpot City after previously using LottoStar, which I had a great experience with. Deposits and withdrawals there worked exactly as they should. Jackpot City? A completely different story. Depositing money is instant. Within seconds your money is gone from your bank account. No delays, no problems, no “escalations.” But the moment you try to withdraw money you actually won, suddenly the system stops working. I have submitted every document they asked for — ID verification, bank confirmation, everything. My account is fully verified and they themselves confirmed there are no issues on my account. Yet my withdrawals have been reversed back into my casino account twice with absolutely no explanation. Over the past week I have: • Sent multiple emails (no response) • Used the live chat daily • Phoned their support line • Spoken to agents two to three times a day And every single time I get the exact same script: “Your case has been escalated.” “The payments department is looking into it.” “Please allow another 24–48 hours.” Apparently this mysterious “payments department” lives in a black hole, because nothing ever actually happens. It’s now been over a week of chasing them just to receive my own money. Let me repeat that: They can take your money in seconds, but paying you your winnings seems to be impossible. At this point it feels like they will do anything and everything to delay paying out. No communication. No explanations. Just endless “escalations.” If you’re thinking about using Jackpot City, ask yourself one question: Are you comfortable depositing money somewhere that may fight you for days just to withdraw your own winnings? Because that has been my experience. Very disappointing. Very frustrating. And honestly, completely unacceptable.
Helpful (0)
|Replies (0)MS
Megan S
1 reviews | Active since Jan 2020
6 Mar 2026, 14:23
They Take Your Money in Seconds… But Paying You Is ‘Impossible
If i could give it ZERO ⭐️ i would!!! Jackpot City – Fantastic at taking your money. Absolutely terrible at paying it back. I decided to try Jackpot City after previously using LottoStar, which I had a great experience with. Deposits and withdrawals there worked exactly as they should. Jackpot City? A completely different story. Depositing money is instant. Within seconds your money is gone from your bank account. No delays, no problems, no “escalations.” But the moment you try to withdraw money you actually won, suddenly the system stops working. I have submitted every document they asked for — ID verification, bank confirmation, everything. My account is fully verified and they themselves confirmed there are no issues on my account. Yet my withdrawals have been reversed back into my casino account twice with absolutely no explanation. Over the past week I have: • Sent multiple emails (no response) • Used the live chat daily • Phoned their support line • Spoken to agents two to three times a day And every single time I get the exact same script: “Your case has been escalated.” “The payments department is looking into it.” “Please allow another 24–48 hours.” Apparently this mysterious “payments department” lives in a black hole, because nothing ever actually happens. It’s now been over a week of chasing them just to receive my own money. Let me repeat that: They can take your money in seconds, but paying you your winnings seems to be impossible. At this point it feels like they will do anything and everything to delay paying out. No communication. No explanations. Just endless “escalations.” If you’re thinking about using Jackpot City, ask yourself one question: Are you comfortable depositing money somewhere that may fight you for days just to withdraw your own winnings? Because that has been my experience. Very disappointing. Very frustrating. And honestly, completely unacceptable.
0
Replies (0)V
KP
Kaylen P
1 reviews | Active since Jan 2020
4 Mar 2026, 12:03
Jackpot city
Worst place ever made a withdrawal for a really large amount and all of a sudden they decided to change my eft withdrawal to a 1 voucher withdrawal and the one voucher was sent to someone else who oredy used the money now it becomes my problem and I must open a case at the police station and so on yet it had ntn to do with me I just want my money and I'm done with them I'd never recommend anyone to use them
Helpful (0)
|Replies (0)KP
Kaylen P
1 reviews | Active since Jan 2020
4 Mar 2026, 12:03
Jackpot city
Worst place ever made a withdrawal for a really large amount and all of a sudden they decided to change my eft withdrawal to a 1 voucher withdrawal and the one voucher was sent to someone else who oredy used the money now it becomes my problem and I must open a case at the police station and so on yet it had ntn to do with me I just want my money and I'm done with them I'd never recommend anyone to use them
0
Replies (0)S
PM
Portia M
1 reviews | Active since Jan 2020
3 Mar 2026, 09:45
JACKPOT CITY, ABSA CASH SEND OPTION.
on Saturday i won on Jackpot city, i opted for Absa, i then received the Absa cashsend withdrawal number without the pin, its been 3days now with nor assistance, and i read on Fb most people are complaining about Absa cashsend option. Kindly Assist. REGARDS Portia
Helpful (0)
|Replies (0)PM
Portia M
1 reviews | Active since Jan 2020
3 Mar 2026, 09:45
JACKPOT CITY, ABSA CASH SEND OPTION.
on Saturday i won on Jackpot city, i opted for Absa, i then received the Absa cashsend withdrawal number without the pin, its been 3days now with nor assistance, and i read on Fb most people are complaining about Absa cashsend option. Kindly Assist. REGARDS Portia
0
Replies (0)