10bet.co.za
Verified Business
|4|137 Reviews (last 12 months)|Responds in 6h 8m
10bet.co.za
Verified Business
|4
137 Reviews (last 12 months)
Responds in 6h 8m
Scores reflect the Overall AI Score for each category
10bet.co.za
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 10bet.co.za earns strong praise for its VIP program, named account managers, and fast withdrawals, while a vocal minority raise concerns about cancelled bets, perceived rigged gameplay, deposit reflection delays, and responsible gambling controls. The brand inspires loyalty among VIPs through hosted events and personalised service, but non-VIP and dispute experiences sometimes fall short of the same standard.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 20m
TrustIndex
8.5
Ranking
#1
in Betting & Gambling
Reply Time
6h 8m
NPS Score
65
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 20m
Sep '25 - Aug '26
Based on recent customer reviews, 10bet.co.za earns strong praise for its VIP program, named account managers, and fast withdrawals, while a vocal minority raise concerns about cancelled bets, perceived rigged gameplay, deposit reflection delays, and responsible gambling controls. The brand inspires loyalty among VIPs through hosted events and personalised service, but non-VIP and dispute experiences sometimes fall short of the same standard.
10bet.co.za's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Customers consistently praise named hosts like Tammy, Asante, Amber, Nick, Mia, and Shane, citing unforgettable VIP events at the Durban July, Cape Town Met, Aquila, and Proud Mary. Hospitality, warmth, and personalised attention define the staff experience for loyal players.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I would like to thank Brandon for the excellent service and support he provided. He was very helpful, professional, patient, and made the whole process smooth and stress-free for me. I truly appreciate the effort he put into assisting me, and I am very happy with the service I received. I highly recommend him to anyone looking for great customer service. Thank you again, Brandon!
1 reviews | Active since May 2026
I would like to thank Brandon for the excellent service and support he provided. He was very helpful, professional, patient, and made the whole process smooth and stress-free for me. I truly appreciate the effort he put into assisting me, and I am very happy with the service I received. I highly recommend him to anyone looking for great customer service. Thank you again, Brandon!
1 reviews | Active since Oct 2024
Being a VIP member takes you out of a regular experience into one that's second to none. This company is as close to everything any player would want. Sean is the best Account Manager I've had across platforms and outside the gaming industry as well.
1 reviews | Active since Oct 2024
Being a VIP member takes you out of a regular experience into one that's second to none. This company is as close to everything any player would want. Sean is the best Account Manager I've had across platforms and outside the gaming industry as well.
1 reviews | Active since May 2026
10bet is the place to use if you like fast service, good games and best payment time frames as a VIP member my guy gives me 110% service and is more like family they are on call all the time with outstanding service that NO other provider can meet across the board. If you need anything or help or even a person to speak to Sean is your guy. I will never go anywhere else. In my opinion he should become the regional manager as his service is outstanding. Even they event experience with him makes it 1 to remember.
1 reviews | Active since May 2026
10bet is the place to use if you like fast service, good games and best payment time frames as a VIP member my guy gives me 110% service and is more like family they are on call all the time with outstanding service that NO other provider can meet across the board. If you need anything or help or even a person to speak to Sean is your guy. I will never go anywhere else. In my opinion he should become the regional manager as his service is outstanding. Even they event experience with him makes it 1 to remember.
1 reviews | Active since Aug 2025
I am amazed with the great service I recieve constantly from my VIP AGENT Amber she is truly a wonderful and really gives 10bet a great name. it's because of agents like Amber I am still with the company she is truly a gem amongst gems. keep up the amazing work Amber u carry the company
1 reviews | Active since Aug 2025
I am amazed with the great service I recieve constantly from my VIP AGENT Amber she is truly a wonderful and really gives 10bet a great name. it's because of agents like Amber I am still with the company she is truly a gem amongst gems. keep up the amazing work Amber u carry the company
The most common complaint about 10bet.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Praise for the wide game selection and slick app coexists with serious complaints about app crashes during wins, perceived rigged slots, declining RTP, cancelled live bets on technicalities, and promotions like the BMW competition seen as skewed toward high rollers.
10bet.co.za scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Service Quality (4.6); their weakest is Platform Experience (2.9). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
10bet.co.za has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 137 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 20 min. Hellopeter has tracked 10bet.co.za across 345 total reviews. How is the TrustIndex calculated? →