10bet.co.za
Claimed Business
10bet.co.za
Claimed Business
255 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, 10bet.co.za delivers a polarised customer experience. The platform earns strong praise for its VIP programme, dedicated account managers, and exclusive events that foster genuine loyalty. However, a recurring pattern of complaints around perceived game fairness, platform glitches during gameplay, and occasional withdrawal friction tempers the overall picture, particularly among non-VIP customers.
Top Strengths:
- •Staff, Service & Experience Quality: Named VIP managers like Shane, Mia, Rudy, Gabby, and Tammy are consistently praised for personalised, proactive service. VIP events create memorable, loyalty-building experiences.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#6Ranked In Ticketing & Events
7h 2mReply Time
54 NPSVery Likely
Replied to 77% of negative reviews
Reply time on negative reviews: 9 hours 54 min
TrustIndex
0
Ranking
#6
in Ticketing & Events
Avg Reply
7 hours 2 minutes
NPS Score
54
Recommended: Very Likely
Replied to 77% of negative reviews
Reply time on negative reviews: 9 hours 54 min
Review Distribution
2.8|255 Reviews
May '25 - Apr '26
5(43.8%)
4(2.6%)
3(0.9%)
2(2.2%)
1(50.6%)
5(43.8%)
4(2.6%)
3(0.9%)
2(2.2%)
1(50.6%)
Recent reviews (255)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceV
Vuyelwa
1 reviews | Active since Jan 2020
18 Mar 2026, 16:17
Bonuses
I have always used 10bet but today when I tried to withdraw my money I was told that It is not my actual money, It is their money basically. I deposited 1k into my account, now they are telling me about bonuses, saying that Rol*****s, I must basically bet 2k plus to get my money back? How when I deposited 1k and bet with it, why am I being punished for bonuses I didn’t ask for? And how does it make sense to hoard my profits because you gave me some R200 bonus out of 1k that I deposited. Pure *******.
Helpful (0)
|Replies (0)V
Vuyelwa
1 reviews | Active since Jan 2020
18 Mar 2026, 16:17
Bonuses
I have always used 10bet but today when I tried to withdraw my money I was told that It is not my actual money, It is their money basically. I deposited 1k into my account, now they are telling me about bonuses, saying that Rol*****s, I must basically bet 2k plus to get my money back? How when I deposited 1k and bet with it, why am I being punished for bonuses I didn’t ask for? And how does it make sense to hoard my profits because you gave me some R200 bonus out of 1k that I deposited. Pure *******.
0
Replies (0)RF
Ricardo F
1 reviews | Active since Jan 2020
18 Mar 2026, 13:48
Inconsiderate Feedback and Unforgettable Experience
If I could give 0 stars for this experience, I certainly would! I had a perfectly good win last night and to my surprise, 10bet market the bet as a loss. I brought it under the attention of my very accomplished AM, who in turn escalated internally. However, as the feedback was not acceptable, I also wrote a formal complaint but still the feedback was inadequate. I followed up again and got a completely unrelated, robotic response. I put together a structured complaint and 10Bet in response gave a three-liner response, which is completely and utterly unacceptable. There was absolutely NO WAY anyone could have read, contemplated, assessed, reviewed and provided feedback in the time in took 10Bet to provide a response - it is really inexcusable. No, I am happy with the response and Yes, I believe I won that bet and deserve the win on that relatively small bet amount. Again, it's not the bet amount, it's the principle and as a VIP client, this experience is atrocious!
Helpful (0)
|Replies (0)RF
Ricardo F
1 reviews | Active since Jan 2020
18 Mar 2026, 13:48
Inconsiderate Feedback and Unforgettable Experience
If I could give 0 stars for this experience, I certainly would! I had a perfectly good win last night and to my surprise, 10bet market the bet as a loss. I brought it under the attention of my very accomplished AM, who in turn escalated internally. However, as the feedback was not acceptable, I also wrote a formal complaint but still the feedback was inadequate. I followed up again and got a completely unrelated, robotic response. I put together a structured complaint and 10Bet in response gave a three-liner response, which is completely and utterly unacceptable. There was absolutely NO WAY anyone could have read, contemplated, assessed, reviewed and provided feedback in the time in took 10Bet to provide a response - it is really inexcusable. No, I am happy with the response and Yes, I believe I won that bet and deserve the win on that relatively small bet amount. Again, it's not the bet amount, it's the principle and as a VIP client, this experience is atrocious!
0
Replies (0)MM
Mildred M
1 reviews | Active since Jan 2020
17 Mar 2026, 20:33
Gambling enablers
I have actually enjoyed being on the site, until when a person requests deposit limit it excludes vouchers, I mean what is the use of a deposit limit if I can simply use another method. Again when you request timeout you can easily call and the account will be activated, this actually enables gambling addiction not responsibly.
Helpful (0)
|Replies (0)MM
Mildred M
1 reviews | Active since Jan 2020
17 Mar 2026, 20:33
Gambling enablers
I have actually enjoyed being on the site, until when a person requests deposit limit it excludes vouchers, I mean what is the use of a deposit limit if I can simply use another method. Again when you request timeout you can easily call and the account will be activated, this actually enables gambling addiction not responsibly.
0
Replies (0)T
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Nico N
1 reviews | Active since Jan 2020
16 Mar 2026, 05:32
Really poor service... best stay away ...
Used to be one of the best sites to bet with, recently it's been nothing but a nightmare to bet with ,spent like to 350-400k with them ,then recently they just capped my betting,removed me from sport's promotions , messaged they support team , still waiting for over a week for a reply .. but still get sms,s to deposit.... really really poor service
Helpful (0)
|Replies (0)NN
Nico N
1 reviews | Active since Jan 2020
16 Mar 2026, 05:32
Really poor service... best stay away ...
Used to be one of the best sites to bet with, recently it's been nothing but a nightmare to bet with ,spent like to 350-400k with them ,then recently they just capped my betting,removed me from sport's promotions , messaged they support team , still waiting for over a week for a reply .. but still get sms,s to deposit.... really really poor service
0
Replies (0)DG
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KM
Kylene M
1 reviews | Active since Jan 2020
9 Mar 2026, 19:21
Unhappy with 10bet
Firstly I would like to start by saying that my experiences with 10bet exceeds the losses that I have experienced . Across the past 18 months , its been an absolute nightmare speaking to the account managers and support staff individuals. Firstly I joined bet based on the positive reviews on hello Peter however this turned out to be a lie. I read all these posts and I wonder if this is correct cause my experiecne till this moment is awful. My first account maanger Penny was so *********** , the first time that I complained to her , she didnt understand what I was saying about my experiences nor did she help me along my journey within bet. During my journey with Penny as my acccount manager , I experienced probably R120000 loss & she did not help or support/explain to myself the rules and regulations.I experienced issues with losses , technical glitches with games & withdrawals being processsed after 5 days. Rudy became my account manager in 2025 & my losses increased collectively to R200000( losses across my tenure in 10bet) however he is supportive & attentive when dealing with my complaints.I made a decision to reduce my gaming activity on 10bet across last year October & I was removed from the VIP status without any advance communication.Please beware , you will be removed from the VIP status if you dont gamble excessively.After noticing I didnt receive a cashback bonus than I received a message informing me that I am removed yet no one sent me any communication prior to this. I received feedback in January 2026. I spoke to the agent called Zoey & she promised me that she would be in touch after escalating the matter further with management.The next week , i experienced technical glitches which resulted in losses of R5000 & I was spoken extremely rudely by the 10bet representatives which I escalated to the gambling board & shared screenshots of the message. I started deposting funds in March 2026 & noticed the same issue , technical glitches & losses are excessive. I raised a complaint on hellopeter yesterday & was requested to contact 10bet again however when I contacted 10bet I spoke to Zoey & she assured me that I will receive feedback - But to my surprise she is a pathelogical **** & didnt escalate anything nor did I receive proper feedback this is my second interaction with Zoey & on both occasions she has blatantly **** than she has escalated matters & failed to follow through on the actions.I followed up again on the 7th of March 2026, Spoke to Steven - I was expecting 10bet to employe staff that understands english however I am suprised that they employee staff whom dont understand english nor did he want to support. He sent me a long story that he copied from his notepad or complaince scripts.I kept on asking questions & he didnt acknowledge or respond to my questions . Always diverted from the question.I asked to speak to a manager than he ignored me.I asked to share details around my net loss /profit - he said that i broke even & didnt experience any losses.I asked him to send me my total depostis & withdrawals cause he quoted these numbers & penny used to share this information with me on whatsapp.He sent me POPI act from 10bet & refused to explain the purpose of the document & why he is sending it to me.I want to request 10bet to utilize my services when recruiting staff , I am a trained recruiter & can support with finding the right cailbre of staff for your business. I lost over R200000 on this platform & you expect me to be happy
Helpful (0)
|Replies (0)KM
Kylene M
1 reviews | Active since Jan 2020
9 Mar 2026, 19:21
Unhappy with 10bet
Firstly I would like to start by saying that my experiences with 10bet exceeds the losses that I have experienced . Across the past 18 months , its been an absolute nightmare speaking to the account managers and support staff individuals. Firstly I joined bet based on the positive reviews on hello Peter however this turned out to be a lie. I read all these posts and I wonder if this is correct cause my experiecne till this moment is awful. My first account maanger Penny was so *********** , the first time that I complained to her , she didnt understand what I was saying about my experiences nor did she help me along my journey within bet. During my journey with Penny as my acccount manager , I experienced probably R120000 loss & she did not help or support/explain to myself the rules and regulations.I experienced issues with losses , technical glitches with games & withdrawals being processsed after 5 days. Rudy became my account manager in 2025 & my losses increased collectively to R200000( losses across my tenure in 10bet) however he is supportive & attentive when dealing with my complaints.I made a decision to reduce my gaming activity on 10bet across last year October & I was removed from the VIP status without any advance communication.Please beware , you will be removed from the VIP status if you dont gamble excessively.After noticing I didnt receive a cashback bonus than I received a message informing me that I am removed yet no one sent me any communication prior to this. I received feedback in January 2026. I spoke to the agent called Zoey & she promised me that she would be in touch after escalating the matter further with management.The next week , i experienced technical glitches which resulted in losses of R5000 & I was spoken extremely rudely by the 10bet representatives which I escalated to the gambling board & shared screenshots of the message. I started deposting funds in March 2026 & noticed the same issue , technical glitches & losses are excessive. I raised a complaint on hellopeter yesterday & was requested to contact 10bet again however when I contacted 10bet I spoke to Zoey & she assured me that I will receive feedback - But to my surprise she is a pathelogical **** & didnt escalate anything nor did I receive proper feedback this is my second interaction with Zoey & on both occasions she has blatantly **** than she has escalated matters & failed to follow through on the actions.I followed up again on the 7th of March 2026, Spoke to Steven - I was expecting 10bet to employe staff that understands english however I am suprised that they employee staff whom dont understand english nor did he want to support. He sent me a long story that he copied from his notepad or complaince scripts.I kept on asking questions & he didnt acknowledge or respond to my questions . Always diverted from the question.I asked to speak to a manager than he ignored me.I asked to share details around my net loss /profit - he said that i broke even & didnt experience any losses.I asked him to send me my total depostis & withdrawals cause he quoted these numbers & penny used to share this information with me on whatsapp.He sent me POPI act from 10bet & refused to explain the purpose of the document & why he is sending it to me.I want to request 10bet to utilize my services when recruiting staff , I am a trained recruiter & can support with finding the right cailbre of staff for your business. I lost over R200000 on this platform & you expect me to be happy
0
Replies (0)