

Based on recent customer reviews, 1xbet receives largely positive feedback for its broad betting markets, competitive odds and responsive support, with particular strength in Platform, Product & Experience (4.3) and Customer Support & Communication (4.2). However, recurring concerns appear around verification wait times and isolated but serious withdrawal disputes, which drag down trust scores for users dealing with edge cases or larger payouts.
Replied to 69% of negative reviews
Reply time on negative reviews: 40h 11m
TrustIndex
7.4
Ranking
#1
in Betting & Gambling
Reply Time
22h 8m
NPS Score
56
Recommended: Very Likely
Replied to 69% of negative reviews
Reply time on negative reviews: 40h 11m
Jun '25 - May '26
Based on recent customer reviews, 1xbet receives largely positive feedback for its broad betting markets, competitive odds and responsive support, with particular strength in Platform, Product & Experience (4.3) and Customer Support & Communication (4.2). However, recurring concerns appear around verification wait times and isolated but serious withdrawal disputes, which drag down trust scores for users dealing with edge cases or larger payouts.
1xbet's biggest strength, according to Hellopeter's AI analysis, is Platform, Product & Experience. Customers consistently praise the wide range of sports and esports markets, including Tier 2 and Tier 3 tournaments, competitive odds, fast live updates and a generous bonus system with reasonable wagering terms.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
i contacted customer support with a question about my account confirmation and got a clear answer fast. such a relief really, the support guy explained everything in several minutes & i were ready to pla
1 reviews | Active since Jan 2020
i contacted customer support with a question about my account confirmation and got a clear answer fast. such a relief really, the support guy explained everything in several minutes & i were ready to pla
1 reviews | Active since Jan 2020
Withdrew the funds to my cryptowallet. It took about an hour, probably due to security checks, every single penny arrived, and the exchange rate was quite reasonable. I only deducted a star because i would have liked it to be even faster.
1 reviews | Active since Jan 2020
Withdrew the funds to my cryptowallet. It took about an hour, probably due to security checks, every single penny arrived, and the exchange rate was quite reasonable. I only deducted a star because i would have liked it to be even faster.
1 reviews | Active since Jan 2020
I triggered the bonus round and won 500x my bet. I thought there might be issues because of the large payout, but they calculated everything fairly. Im over the moon, still cant believe my luck!
1 reviews | Active since Jan 2020
I triggered the bonus round and won 500x my bet. I thought there might be issues because of the large payout, but they calculated everything fairly. Im over the moon, still cant believe my luck!
1 reviews | Active since Jan 2020
I usually top up my account via a crypto wallet, since that’s more convenient for me. Deposits are usually processed quickly, though once I had to wait about two hours for the transaction to be confirmed on the network.
1 reviews | Active since Jan 2020
I usually top up my account via a crypto wallet, since that’s more convenient for me. Deposits are usually processed quickly, though once I had to wait about two hours for the transaction to be confirmed on the network.
The most common complaint about 1xbet, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Verification is generally completed but timelines are inconsistent, ranging from 30 minutes to two days. Several users describe repeated photo rejections, unclear feedback and isolated cases of blocked withdrawals tied to repeated KYC requests.
1xbet scores 4 out of 5 on Hellopeter's AI analysis of service quality in Entertainment & Gaming, compared to the Entertainment & Gaming industry average of 2. Their strongest theme is Platform Experience (4.3); their weakest is Account Access (3.4). The top AI-rated Entertainment & Gaming business on Hellopeter is Webtickets (4.2). How is the AI Score calculated? →
1xbet has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 723 reviews in the last 12 months. They reply to 69% of negative reviews, typically within 40 hours 11 min. Hellopeter has tracked 1xbet across 1,101 total reviews. How is the TrustIndex calculated? →