Industry AI Summary
Based on an analysis of recent customer reviews across South African entertainment and gaming providers, the category presents a sharp divide. Physical venues and event-based businesses earn glowing reviews for hospitality, atmosphere, and memorable experiences. Online betting and gaming platforms, however, face a significant trust deficit driven by withdrawal delays, account disputes, and customer support that struggles to resolve financial issues.
Industry Strengths
- Staff, Service & Experience Quality: Venue staff and event organisers are praised for creating exceptional, memorable experiences. Customers describe warm hospitality, professional service, and personal touches that make events and outings genuinely special.
Best Ticketing & Events Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
W
Webtickets
Verified
4.4|131 reviews (last 12 months)|#1 in Ticketing & Events
TrustIndex5.7
Reply Time21h 28m
NPS72
AI Score4.2
Replied to 70% of negative reviews
Typically takes 38 hours 1 min to reply
W
Webtickets
Verified
#1 in Ticketing & Events
4.4|131 reviews
TrustIndex5.7
Reply Time21h 28m
NPS72
Replied to 70% of negative reviews
Typically takes 38 hours 1 min to reply
Payouts & Billing
N/AInd. N/A
Best: N/A (N/A)
Account Access
N/AInd. N/A
Best: N/A (N/A)
Platform Experience
3.4Ind. N/A
Best: N/A (N/A)
Customer Support
4.6Ind. N/A
Best: N/A (N/A)
Service Quality
4.6Ind. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.2 (Webtickets)Payouts & Billing
N/A
Industry: N/ABest: N/A (N/A)
Account Access
N/A
Industry: N/ABest: N/A (N/A)
Platform Experience
3.4
Industry: N/ABest: N/A (N/A)
Customer Support
4.6
Industry: N/ABest: N/A (N/A)
Service Quality
4.6
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
T
4.5|193 reviews (last 12 months)|#2 in Ticketing & Events
TrustIndex5.2
Reply Time173h 27m
NPS50
AI Score4.2
Replied to 20% of negative reviews
Typically takes 108 hours 43 min to reply
T
#2 in Ticketing & Events
4.5|193 reviews
TrustIndex5.2
Reply Time173h 27m
NPS50
Replied to 20% of negative reviews
Typically takes 108 hours 43 min to reply
Payouts & Billing
N/AInd. N/A
Best: N/A (N/A)
Account Access
N/AInd. N/A
Best: N/A (N/A)
Platform Experience
4.2Ind. N/A
Best: N/A (N/A)
Customer Support
3.8Ind. N/A
Best: N/A (N/A)
Service Quality
4.5Ind. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.2 (Webtickets)Payouts & Billing
N/A
Industry: N/ABest: N/A (N/A)
Account Access
N/A
Industry: N/ABest: N/A (N/A)
Platform Experience
4.2
Industry: N/ABest: N/A (N/A)
Customer Support
3.8
Industry: N/ABest: N/A (N/A)
Service Quality
4.5
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
J
Jackpot City Casino South Africa
Verified
2.1|256 reviews (last 12 months)|#3 in Ticketing & Events
TrustIndex4.3
Reply Time19h 42m
NPS-37
AI Score1.5
Replied to 93% of negative reviews
Typically takes 21 hours 2 min to reply
J
Jackpot City Casino South Africa
Verified
#3 in Ticketing & Events
2.1|256 reviews
TrustIndex4.3
Reply Time19h 42m
NPS-37
Replied to 93% of negative reviews
Typically takes 21 hours 2 min to reply
Payouts & Billing
1.5Ind. N/A
Best: N/A (N/A)
Account Access
N/AInd. N/A
Best: N/A (N/A)
Platform Experience
1.5Ind. N/A
Best: N/A (N/A)
Customer Support
1.5Ind. N/A
Best: N/A (N/A)
Service Quality
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score1.5
Industry: 2Best: 4.2 (Webtickets)Payouts & Billing
1.5
Industry: N/ABest: N/A (N/A)
Account Access
N/A
Industry: N/ABest: N/A (N/A)
Platform Experience
1.5
Industry: N/ABest: N/A (N/A)
Customer Support
1.5
Industry: N/ABest: N/A (N/A)
Service Quality
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
1.5
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
3|247 reviews (last 12 months)|#4 in Ticketing & Events
TrustIndex0
Reply Time7h 10m
NPS58
AI Score3.9
Replied to 76% of negative reviews
Typically takes 10 hours 14 min to reply
1
#4 in Ticketing & Events
3|247 reviews
TrustIndex0
Reply Time7h 10m
NPS58
Replied to 76% of negative reviews
Typically takes 10 hours 14 min to reply
Payouts & Billing
3.8Ind. N/A
Best: N/A (N/A)
Account Access
N/AInd. N/A
Best: N/A (N/A)
Platform Experience
2.9Ind. N/A
Best: N/A (N/A)
Customer Support
4.2Ind. N/A
Best: N/A (N/A)
Service Quality
4.6Ind. N/A
Best: N/A (N/A)
Overall AI Score3.9
Industry: 2Best: 4.2 (Webtickets)Payouts & Billing
3.8
Industry: N/ABest: N/A (N/A)
Account Access
N/A
Industry: N/ABest: N/A (N/A)
Platform Experience
2.9
Industry: N/ABest: N/A (N/A)
Customer Support
4.2
Industry: N/ABest: N/A (N/A)
Service Quality
4.6
Industry: N/ABest: N/A (N/A)
Overall AI Score
3.9
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
T
1|146 reviews (last 12 months)|#5 in Ticketing & Events
TrustIndex0
Reply Time56h 7m
NPS-85
Replied to 70% of negative reviews
Typically takes 57 hours 3 min to reply
T
#5 in Ticketing & Events
1|146 reviews
TrustIndex0
Reply Time56h 7m
NPS-85
Replied to 70% of negative reviews
Typically takes 57 hours 3 min to reply
Payouts & Billing
N/AInd. N/A
Best: N/A (N/A)
Account Access
N/AInd. N/A
Best: N/A (N/A)
Platform Experience
0.8Ind. N/A
Best: N/A (N/A)
Customer Support
0.5Ind. N/A
Best: N/A (N/A)
Service Quality
N/AInd. N/A
Best: N/A (N/A)
Overall AI ScoreN/A
Industry: 2Best: 4.2 (Webtickets)Payouts & Billing
N/A
Industry: N/ABest: N/A (N/A)
Account Access
N/A
Industry: N/ABest: N/A (N/A)
Platform Experience
0.8
Industry: N/ABest: N/A (N/A)
Customer Support
0.5
Industry: N/ABest: N/A (N/A)
Service Quality
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
N/A
Industry: 2Best: 4.2 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
2.4|65 reviews (last 12 months)|#6 in Ticketing & Events
TrustIndex0
Reply Time172h 7m
NPS-15
AI Score3.1
Replied to 43% of negative reviews
Typically takes 172 hours 7 min to reply
P
#6 in Ticketing & Events
2.4|65 reviews
TrustIndex0
Reply Time172h 7m
NPS-15
Replied to 43% of negative reviews
Typically takes 172 hours 7 min to reply
Payouts & Billing
N/AInd. N/A
Best: N/A (N/A)
Account Access
N/AInd. N/A
Best: N/A (N/A)
Platform Experience
N/AInd. N/A
Best: N/A (N/A)
Customer Support
N/AInd. N/A
Best: N/A (N/A)
Service Quality
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score3.1
Industry: 1.6Best: 4.7 (Webtickets)Payouts & Billing
N/A
Industry: N/ABest: N/A (N/A)
Account Access
N/A
Industry: N/ABest: N/A (N/A)
Platform Experience
N/A
Industry: N/ABest: N/A (N/A)
Customer Support
N/A
Industry: N/ABest: N/A (N/A)
Service Quality
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
3.1
Industry: 1.6Best: 4.7 (Webtickets)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Ticketing & Events
What are the best-rated Ticketing & Events companies in South Africa?
The highest-rated Ticketing & Events companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- Webtickets — TrustIndex 5.7 out of 10, 131 reviews (last 12 months)
- The Garden Venue — TrustIndex 5.2 out of 10, 193 reviews (last 12 months)
- Jackpot City Casino South Africa — TrustIndex 4.3 out of 10, 256 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Ticketing & Events providers in South Africa?
Across 6 Ticketing & Events providers on Hellopeter, the average star rating is 2.9 out of 5, based on 1 038 reviews in the last 12 months. The top Ticketing & Events providers score 4.4+; providers in the bottom tier score below 2.1.
What should consumers look for in a Ticketing & Events provider?
For Ticketing & Events in South Africa, the same quality markers that distinguish the best Entertainment & Gaming companies apply: The top-performing entertainment and gaming providers build trust through transparency and speed. Betting platforms that verify accounts before the first deposit, process withdrawals within hours, and honour promotional terms without hidden conditions stand out dramatically. Event venues that invest in their staff, deliver on their advertising promises, and create genuinely memorable experiences earn the kind of word-of-mouth that no marketing budget can replicate. Across both segments, the differentiator is simple: do what you said you would do.
What does Hellopeter's AI analyse for Ticketing & Events?
Hellopeter's AI analyses Ticketing & Events providers across key service themes including Withdrawals, Payouts & Billing, Account Verification & Access, Platform, Product & Experience, Customer Support & Communication, Staff, Service & Experience Quality. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Ticketing & Events compare to other Entertainment & Gaming subcategories?
Ticketing & Events is one of the reviewed subcategories within Entertainment & Gaming on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Withdrawals, Payouts & Billing typically the most scrutinised area in Ticketing & Events.