Play.co.za
Claimed Business
Play.co.za
Claimed Business
73 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Play.co.za presents a sharply divided customer experience. While many customers praise the platform's game variety, fast payouts, and friendly named agents, a significant portion of reviewers express serious frustration with withdrawal restrictions, the inability to self-exclude or close accounts, misleading promotional terms, and weekend payout unavailability. The business shows strength in customer support interactions but faces recurring criticism around responsible gambling practices and financial transparency.
Top Strengths:
- •Staff, Service & Experience Quality: Customers frequently praise named agents like Jocelyn, Kayleen, Joan, Ryan, Morne, and Nadia for being patient, professional, and friendly. Support staff are consistently described as warm and accommodating, creating loyalty among satisfied players.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#6Ranked In Ticketing & Events
156h 13mReply Time
0 NPSUnlikely
Replied to 38% of negative reviews
Reply time on negative reviews: 156 hours 13 min
TrustIndex
0
Ranking
#6
in Ticketing & Events
Avg Reply
156h 13m
NPS Score
0
Recommended: Unlikely
Replied to 38% of negative reviews
Reply time on negative reviews: 156 hours 13 min
Review Distribution
2.7|73 Reviews
May '25 - Apr '26
5(32.3%)
4(3.2%)
3(0%)
2(3.2%)
1(61.3%)
5(32.3%)
4(3.2%)
3(0%)
2(3.2%)
1(61.3%)
Recent reviews (73)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Mandla N
1 reviews | Active since Jan 2020
19 Mar 2026, 07:09
MONEY HEIST
This is MONEY HEIST.....literally. You are guaranteed to lose everything here....They also dont have a link to selfexclude from their website. I tried to write to them to ask for self exclusion after losing a FORTUNE, they told me that my account will remain open. They can't help me I must contact the western Cape gambling board
Helpful (0)
|Replies (0)MN
Mandla N
1 reviews | Active since Jan 2020
19 Mar 2026, 07:09
MONEY HEIST
This is MONEY HEIST.....literally. You are guaranteed to lose everything here....They also dont have a link to selfexclude from their website. I tried to write to them to ask for self exclusion after losing a FORTUNE, they told me that my account will remain open. They can't help me I must contact the western Cape gambling board
0
Replies (0)rF
SM
Samantha M
1 reviews | Active since Jan 2020
14 Mar 2026, 23:57
Do not register an account here. It's not safe!
This casino should not be trusted. Of all the licensed online casinos in South Africa, you will no win more than your deposits and their practices around responsible gambling should be investigated. When asked to self exclude, cool off or try a deposit limit (sometimes you need to control yourself) I was told that they don't offer cooling off, self-exclusion, deposit limits. They said I should just not log in or contact WCGRB instead, cause they DONT DO responsible gambling closures. Yes that's what they are! Responsible gambling closure requests!! Most people won't follow through with WGRB because this means you must NATIONALLY exclude and you can be banned from resorts or land based facilities across the country in that harsh form of exclusion where you are treated like a leper with a gambling problem and all you need is the ability to self control, which most regulated online casinos allow and do very well in moments when you need to take a break. They know this is discouraging for people to do, yet prey on the vulnerable. You will not be able to LEAVE or close your account. So don't open one, don't let them trap you as they have so many others. They have been reported to national regulators, cause the Western Cape Gambling and Racing Board doesn't give a **** about investigating them for this.
Helpful (0)
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Samantha M
1 reviews | Active since Jan 2020
14 Mar 2026, 23:57
Do not register an account here. It's not safe!
This casino should not be trusted. Of all the licensed online casinos in South Africa, you will no win more than your deposits and their practices around responsible gambling should be investigated. When asked to self exclude, cool off or try a deposit limit (sometimes you need to control yourself) I was told that they don't offer cooling off, self-exclusion, deposit limits. They said I should just not log in or contact WCGRB instead, cause they DONT DO responsible gambling closures. Yes that's what they are! Responsible gambling closure requests!! Most people won't follow through with WGRB because this means you must NATIONALLY exclude and you can be banned from resorts or land based facilities across the country in that harsh form of exclusion where you are treated like a leper with a gambling problem and all you need is the ability to self control, which most regulated online casinos allow and do very well in moments when you need to take a break. They know this is discouraging for people to do, yet prey on the vulnerable. You will not be able to LEAVE or close your account. So don't open one, don't let them trap you as they have so many others. They have been reported to national regulators, cause the Western Cape Gambling and Racing Board doesn't give a **** about investigating them for this.
0
Replies (0)MM
Marchal M
1 reviews | Active since Jan 2020
14 Mar 2026, 16:15
Dont use this platform
What a money TAKING machine , doesnt matter if you play pragmatic games like Sweet bonanza or any other game , you wont win more then you bet , i have been playing on this platform for the past 4 months and have spent over R1600 only to loose it all every time , the odds are fixed. Good luck trying to close
Helpful (0)
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Marchal M
1 reviews | Active since Jan 2020
14 Mar 2026, 16:15
Dont use this platform
What a money TAKING machine , doesnt matter if you play pragmatic games like Sweet bonanza or any other game , you wont win more then you bet , i have been playing on this platform for the past 4 months and have spent over R1600 only to loose it all every time , the odds are fixed. Good luck trying to close
0
Replies (0)BM
Brian M
1 reviews | Active since Jan 2020
6 Mar 2026, 15:59
No way out.
Stay away from registering with play.co.za, it doesn't respect responsible gambling regulations, no time outs, not deposit limits,no cool off breaks, they only tell you go cry at (wcgrb) not to them .Do not register.
Helpful (0)
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Brian M
1 reviews | Active since Jan 2020
6 Mar 2026, 15:59
No way out.
Stay away from registering with play.co.za, it doesn't respect responsible gambling regulations, no time outs, not deposit limits,no cool off breaks, they only tell you go cry at (wcgrb) not to them .Do not register.
0
Replies (0)KM
Kylene M
1 reviews | Active since Jan 2020
6 Mar 2026, 11:19
Stay Away from Play.co.za
Another casino to never join. I have multiple issues with play.co.za , firstly their withdrawal time frame is pathetic & they dont like to pay your 5%cashback regardless of the amount of emails you share
Helpful (0)
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Kylene M
1 reviews | Active since Jan 2020
6 Mar 2026, 11:19
Stay Away from Play.co.za
Another casino to never join. I have multiple issues with play.co.za , firstly their withdrawal time frame is pathetic & they dont like to pay your 5%cashback regardless of the amount of emails you share
0
Replies (0)BP
Bradley P
1 reviews | Active since Jan 2020
4 Mar 2026, 09:07
Refuse to close my account.
I sent an email to play.co.za to close my account with them because i don't want to use their platform anymore.. Their response is. I need to contact the gambling board to have my account closed.. I mean all other platforms closes your account without issues. I contacted play.co.za to open my account why must i contact the gambling board to close it. Play.co.za is the worst.. They eat your money and their site always kicks you out. Please just close my play.co.za account!! I am not going to the gambling board to fill out forms and certify documents and stuff. Just close this account. Thanks
Helpful (0)
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Bradley P
1 reviews | Active since Jan 2020
4 Mar 2026, 09:07
Refuse to close my account.
I sent an email to play.co.za to close my account with them because i don't want to use their platform anymore.. Their response is. I need to contact the gambling board to have my account closed.. I mean all other platforms closes your account without issues. I contacted play.co.za to open my account why must i contact the gambling board to close it. Play.co.za is the worst.. They eat your money and their site always kicks you out. Please just close my play.co.za account!! I am not going to the gambling board to fill out forms and certify documents and stuff. Just close this account. Thanks
0
Replies (0)AY
Anon Y
1 reviews | Active since Jan 2020
26 Feb 2026, 13:42
Terrible support and service
If I could I would give negative stars. This site is a joke!! I wanted to temporarily disable my account to support a family member with a problem, and when i asked them to assist they keep on sending me the link to the gambling board. Other sites offer this but this one does not. Their support team can't read a basic sentence on explaining why i want to disable my account. Which is leading me to actually want to delete my account and profile with them as they dont comprehend what I want. And from the other reviews i have read its the same for other people as well. They dont make use of live chat support, and they take forever to respond to an email that I have sent in the past and just wrote off because of how terrible their service is. Why make it difficult in helping people with their needs, as they have the means to do so, but they want confirmation from a board if they can do it or not. Its ridiculous in how much things a person must so just to get a account deleted.
Helpful (0)
|Replies (0)AY
Anon Y
1 reviews | Active since Jan 2020
26 Feb 2026, 13:42
Terrible support and service
If I could I would give negative stars. This site is a joke!! I wanted to temporarily disable my account to support a family member with a problem, and when i asked them to assist they keep on sending me the link to the gambling board. Other sites offer this but this one does not. Their support team can't read a basic sentence on explaining why i want to disable my account. Which is leading me to actually want to delete my account and profile with them as they dont comprehend what I want. And from the other reviews i have read its the same for other people as well. They dont make use of live chat support, and they take forever to respond to an email that I have sent in the past and just wrote off because of how terrible their service is. Why make it difficult in helping people with their needs, as they have the means to do so, but they want confirmation from a board if they can do it or not. Its ridiculous in how much things a person must so just to get a account deleted.
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Replies (0)