KM
Kylene M
Active since May 2019
177
Reviews
0
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Reviews
177 reviews1 month ago
Unhappy with 10bet
Firstly I would like to start by saying that my experiences with 10bet exceeds the losses that I have experienced . Across the past 18 months , its been an absolute nightmare speaking to the account managers and support staff individuals. Firstly I joined bet based on the positive reviews on hello Peter however this turned out to be a lie. I read all these posts and I wonder if this is correct cause my experiecne till this moment is awful. My first account maanger Penny was so *********** , the first time that I complained to her , she didnt understand what I was saying about my experiences nor did she help me along my journey within bet. During my journey with Penny as my acccount manager , I experienced probably R120000 loss & she did not help or support/explain to myself the rules and regulations.I experienced issues with losses , technical glitches with games & withdrawals being processsed after 5 days. Rudy became my account manager in 2025 & my losses increased collectively to R200000( losses across my tenure in 10bet) however he is supportive & attentive when dealing with my complaints.I made a decision to reduce my gaming activity on 10bet across last year October & I was removed from the VIP status without any advance communication.Please beware , you will be removed from the VIP status if you dont gamble excessively.After noticing I didnt receive a cashback bonus than I received a message informing me that I am removed yet no one sent me any communication prior to this. I received feedback in January 2026. I spoke to the agent called Zoey & she promised me that she would be in touch after escalating the matter further with management.The next week , i experienced technical glitches which resulted in losses of R5000 & I was spoken extremely rudely by the 10bet representatives which I escalated to the gambling board & shared screenshots of the message. I started deposting funds in March 2026 & noticed the same issue , technical glitches & losses are excessive. I raised a complaint on hellopeter yesterday & was requested to contact 10bet again however when I contacted 10bet I spoke to Zoey & she assured me that I will receive feedback - But to my surprise she is a pathelogical **** & didnt escalate anything nor did I receive proper feedback this is my second interaction with Zoey & on both occasions she has blatantly **** than she has escalated matters & failed to follow through on the actions.I followed up again on the 7th of March 2026, Spoke to Steven - I was expecting 10bet to employe staff that understands english however I am suprised that they employee staff whom dont understand english nor did he want to support. He sent me a long story that he copied from his notepad or complaince scripts.I kept on asking questions & he didnt acknowledge or respond to my questions . Always diverted from the question.I asked to speak to a manager than he ignored me.I asked to share details around my net loss /profit - he said that i broke even & didnt experience any losses.I asked him to send me my total depostis & withdrawals cause he quoted these numbers & penny used to share this information with me on whatsapp.He sent me POPI act from 10bet & refused to explain the purpose of the document & why he is sending it to me.I want to request 10bet to utilize my services when recruiting staff , I am a trained recruiter & can support with finding the right cailbre of staff for your business. I lost over R200000 on this platform & you expect me to be happy
0 replies
1 month ago
Rigged Slots Galore & *********** Staff
Firstly, I would like to state that my experience with 10Bet over the past 18 months has been extremely disappointing and frustrating. My concerns extend far beyond the financial losses I have experienced and relate primarily to the level of service, transparency, and support provided by the platform. When I initially joined 10Bet, it was largely based on the positive reviews I had seen on HelloPeter. However, my personal experience has been the complete opposite. Throughout my time on the platform, I have encountered repeated issues with customer support, account management, and technical functionality. My first account manager, Penny, unfortunately did not provide the level of support one would expect from a VIP account manager. On several occasions when I raised concerns about my experience on the platform, she appeared not to fully understand my queries and did not provide meaningful assistance or guidance. During the period in which she managed my account, I experienced losses of approximately R120,000. During this time, I also encountered technical issues with certain games as well as delays with withdrawals, some of which took up to five days to be processed. In 2025, Rudy became my account manager. While my cumulative losses on the platform have since increased to approximately R200,000, I must acknowledge that Rudy has been more supportive and attentive when dealing with my queries and complaints. In October last year, I made a conscious decision to reduce my gaming activity on the platform. Shortly thereafter, I discovered that I had been removed from VIP status without any prior communication or warning. I only became aware of this after noticing that I had not received my usual cashback bonus. I later received confirmation in January 2026 that my VIP status had been removed. In my opinion, customers should be notified in advance when such changes are made to their account status. In January 2026, I contacted customer support and spoke with an agent named Zoey, who informed me that she would escalate my concerns to management and provide feedback. Unfortunately, I never received any follow-up regarding this matter. The following week, I experienced further technical glitches while playing, which resulted in losses of approximately R5,000. During this interaction with support staff, I felt that I was treated in an unprofessional manner. Due to the seriousness of the situation, I escalated the matter to the National Gambling Board of South Africa and provided screenshots of the interaction. In March 2026, after depositing funds again, I experienced similar issues with technical glitches and continued excessive losses. I raised a complaint on HelloPeter, where I was advised to contact 10Bet directly once again. When I contacted support, I spoke with Zoey, who again assured me that my matter would be escalated and that I would receive feedback. Unfortunately, this did not happen. On 7 March 2026, I followed up once more and spoke with an agent named Steven. During this interaction, I attempted to ask several questions regarding my account activity, including my total deposits, withdrawals, and overall net position. Instead of addressing my questions directly, I received generic scripted responses which did not address my queries. When I asked to speak to a manager, my request was not acknowledged. I also requested a breakdown of my total deposits and withdrawals, as this information had previously been shared with me by my former account manager via WhatsApp. Instead, I was sent documentation relating to the POPI Act without any explanation regarding its relevance to my request. What I find particularly concerning is that I was informed that I had “broken even,” despite my own records showing that I have incurred losses exceeding R200,000 on this platform. As a professional with experience in recruitment, I also find it surprising that a platform of this size does not place greater emphasis on hiring support staff who are well-trained in customer service, communication, and problem resolution. Given the amount of money that customers spend on this platform, one would expect a significantly higher standard of service and transparency. After losing more than R200,000 on this platform, I believe it is entirely reasonable to expect clear communication, professional customer support, and proper escalation of legitimate complaints.
106 replies
1 month ago
Expired Cheese
I want to express my dissatisfaction in c***** cheese ,I purchased cheese from makro and to buy surprise the cheese has expired before the before date scheduled in May
53 replies
1 month ago
Rigged Slots from 10bet.co.za
10Bet is one of the worst betting platforms I have experienced. After months of playing on this platform, it feels almost impossible to achieve a decent win. For example, just last night I lost R2000, and throughout this month I have continued to experience very poor outcomes, particularly while playing Sugar Rush 1000. The pattern of losses has been extremely concerning and disappointing. To make matters worse, I recently received feedback from the account manager, Rudy, stating that my account is not active. This is very confusing because from last week until this week alone I have spent over R3000 gambling on the platform with minimal return. Clearly, the account has been active, so this information is inaccurate. Additionally, I experienced another issue last night when trying to access free spins that were credited to my account. I was unable to use them, and shortly afterwards the free spins were cancelled without any explanation. These types of issues raise serious concerns about transparency, accountability, and the overall customer experience on the platform. As someone who has lost close to R200,000 on betting platforms, experiences like this are extremely frustrating. I would strongly encourage others to think carefully before using this platform and to always gamble responsibly.
106 replies
1 month ago
Stay Away from Play.co.za
Another casino to never join. I have multiple issues with play.co.za , firstly their withdrawal time frame is pathetic & they dont like to pay your 5%cashback regardless of the amount of emails you share
0 replies
1 month ago
Stay Away from 10bet
10Bet is one of the worst betting platforms I have ever used. I find it extremely concerning that after months of playing on this platform, it seems almost impossible to achieve a meaningful win. For example, just last night I lost R2000, and throughout this month I’ve continued to experience poor outcomes, particularly while playing Sugar Rush 1000. The pattern of losses and the overall experience on this platform has been incredibly disappointing. In my opinion, there appears to be very little accountability or transparency from 10Bet when players raise concerns about gameplay outcomes. As someone who has lost a significant amount of money on this platform — close to R200,000 — I strongly encourage others to think carefully before using it. Please gamble responsibly and be aware of the risks involved.
0 replies
2 months ago
Stay away from 10bet
Dear 10bet Complaints Department, I am submitting this email as a formal complaint regarding ongoing issues I have experienced on my account over the past 18 months. During this period, I have encountered repeated and serious problems, including: 1. Significant and consistent losses amounting to approximately R200,000, accompanied by what appears to be abnormal gameplay behavior and concerns regarding the advertised RTP. 2. Withdrawal requests not being processed within the stated timeframes. 3. Deposits not reflecting in my account timeously. 4. Cashback bonuses being depleted, removed, or reversed due to terms and conditions that were not clearly explained by support staff. 5. Repeated technical glitches during gameplay, which have never been properly investigated or explained despite being reported. I formally request the following: * A full account transaction history for the past 18 months, including deposits, withdrawals, bonuses, and adjustments. * Detailed game logs for all sessions during which technical issues were reported. * Written clarification of the RTP percentages for the games played on my account and confirmation that they are independently audited. * A detailed explanation for all bonus removals, cashback deductions, or forfeitures app**** to my account. * A formal investigation into the technical issues I have reported, with written findings. Given the financial impact and ongoing concerns, I expect this matter to be treated with urgency. Please confirm receipt of this complaint and provide a reference number for tracking purposes. If I do not receive a satisfactory response within a reasonable timeframe, I reserve the right to escalate this matter to the relevant gambling regulatory authority and pursue further action if necessary. I look forward to your prompt and transparent response.
56 replies
2 months ago
Number 1 Betting Site
I would definitely recommend this gambling site .Actions speak louder than words and my experience with betway was absolutely amazing from day 1.i experienced issues with a gambling addiction and they instantly blacklisted my account to protect me from further losses
56 replies
2 months ago
Number 1 Betting site
I played on a betaway for a short period of time and I am extremely greatful over this betting provider taking my gambling addiction seriously and never allowing me to access this account despite my numerous attempts to try and open the account
0 replies
2 months ago
Legit Betting Site
My experience on supabets was great. I would recommend this betting platform as they truly care about their customers well being. 4 to 5 years ago ,I had disclosed my challenges with a gambling addiction and they supported me by never allowing the account to be reopened despite my requests
56 replies
Review Distribution
5 Star
20 (11.299435028248588%)
4 Star
2 (1.1299435028248588%)
3 Star
2 (1.1299435028248588%)
2 Star
0 (0%)
1 Star
153 (86.44067796610169%)