Betway - South Africa
Verified Business
|2.5|1,025 Reviews (last 12 months)|Responds in 13h 22m
Betway - South Africa
Verified Business
|2.5
1,025 Reviews (last 12 months)
Responds in 13h 22m
Scores reflect the Overall AI Score for each category
Betway - South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Betway South Africa shows a deeply troubled customer experience dominated by withdrawal disputes, account lockouts, and unresponsive support channels. While a minority of users praise specific agents and the platform variety, the overwhelming sentiment reflects frustration with funds being held under indefinite 'standard reviews', repeated reversals of withdrawals, and verification loops that prevent customers from accessing their own money.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 21m
TrustIndex
4.7
Ranking
#6
in Betting & Gambling
Reply Time
13h 22m
NPS Score
-26
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 21m
Aug '25 - Jul '26
Based on recent customer reviews, Betway South Africa shows a deeply troubled customer experience dominated by withdrawal disputes, account lockouts, and unresponsive support channels. While a minority of users praise specific agents and the platform variety, the overwhelming sentiment reflects frustration with funds being held under indefinite 'standard reviews', repeated reversals of withdrawals, and verification loops that prevent customers from accessing their own money.
Betway - South Africa's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Customers consistently name specific agents like Neo, Phophi, Boitumelo, Jesse, Lauren, and Tony as professional, patient, and helpful. When individual staff take ownership, resolutions improve dramatically, though these positive experiences are isolated against systemic service failures.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Betway is holding R4,700 hostage,I made a cash send transaction on the 22 May 2026 with Absa and nedbank and it failed ,the status has been stuck on "Reversal pending" for 6 days.Your phone lines eats my airtime,Your whatsapp number does not exist and Live chat is ignoring me.Release my funds back to my balance immediately my account ID is:***
1 reviews | Active since May 2026
Betway is holding R4,700 hostage,I made a cash send transaction on the 22 May 2026 with Absa and nedbank and it failed ,the status has been stuck on "Reversal pending" for 6 days.Your phone lines eats my airtime,Your whatsapp number does not exist and Live chat is ignoring me.Release my funds back to my balance immediately my account ID is:***
1 reviews | Active since May 2026
I PREVIOUSLY HAD ISSUES WITH SLOW REACTION FROM BETWAY. LATELY I HAVE HAD A WINNING WHICH IVE CASHED OUT TO AN ATM FOR PAYMENT. BETWAY REVERSED THE PAYMENT BACK INTO MY ACCOUNT. HOWEVER MY ACCOUNT HAS CHANGED SO I NEED THE WINNINGS TO BE TRANSFERED INTO MY NEW ACCOUNT. I WAS TOLD TO UPLOAD MY NEW ACCOUNT DETAILS TO MY BETWAY ACCOUNT, WHICH I DID. NOW BETWAY AGENTS SAY THAT THE REQUEST IS IN LINE AND RESULT WILL BE GIVEN IN TWO WEEKS TIME. THIS IS UTTERLY DISGRACEFULL. SAME STORY OVER AND OVER. I WAS EVEN ASKED TO RE , RELOAD MY NEW BANKING DETAILS ASIF IT WAS NOT DONE BEFOR. IVE NOW CLOSED MY ACCOUNT. STILL WAITING FOR BETWAY.
1 reviews | Active since May 2026
I PREVIOUSLY HAD ISSUES WITH SLOW REACTION FROM BETWAY. LATELY I HAVE HAD A WINNING WHICH IVE CASHED OUT TO AN ATM FOR PAYMENT. BETWAY REVERSED THE PAYMENT BACK INTO MY ACCOUNT. HOWEVER MY ACCOUNT HAS CHANGED SO I NEED THE WINNINGS TO BE TRANSFERED INTO MY NEW ACCOUNT. I WAS TOLD TO UPLOAD MY NEW ACCOUNT DETAILS TO MY BETWAY ACCOUNT, WHICH I DID. NOW BETWAY AGENTS SAY THAT THE REQUEST IS IN LINE AND RESULT WILL BE GIVEN IN TWO WEEKS TIME. THIS IS UTTERLY DISGRACEFULL. SAME STORY OVER AND OVER. I WAS EVEN ASKED TO RE , RELOAD MY NEW BANKING DETAILS ASIF IT WAS NOT DONE BEFOR. IVE NOW CLOSED MY ACCOUNT. STILL WAITING FOR BETWAY.
1 reviews | Active since Sept 2010
I mistakenely withdrew to my closed account. I have been holding for 1 hour for the call centre for someone to assist in reversing back to acc account but no assistance and this live chat is telling me 72 hours whereas i loaded this morning because my children have no food. I cannot wait 3 days to recieve that money back i plkay everyday i loose i have no electricity my kids went to school hungry.. i need that money reversed immediately
1 reviews | Active since Sept 2010
I mistakenely withdrew to my closed account. I have been holding for 1 hour for the call centre for someone to assist in reversing back to acc account but no assistance and this live chat is telling me 72 hours whereas i loaded this morning because my children have no food. I cannot wait 3 days to recieve that money back i plkay everyday i loose i have no electricity my kids went to school hungry.. i need that money reversed immediately
1 reviews | Active since Nov 2012
I deposited over R3000 in one week and did not receive my weekly cashback. I asked the consultant online (Carlos) and was told that i do not qualify. I play every week and get my cashback every week, but this week nothing. Was told that even if i complain, i will get the same response. Come on Betway. Consistency.
1 reviews | Active since Nov 2012
I deposited over R3000 in one week and did not receive my weekly cashback. I asked the consultant online (Carlos) and was told that i do not qualify. I play every week and get my cashback every week, but this week nothing. Was told that even if i complain, i will get the same response. Come on Betway. Consistency.
1 reviews | Active since Aug 2024
I am very disappointed in Betway. I played a slip last night, which won. When I logged on this morning to withdraw, my account access was denied. I then called for my account to be fixed, and they told me that I withdrew and put on a cool off period on my account in the early hours in the morning. This was *****, evidently. Im sure they can trace whic bank acount it was deposited into or which ATM it was withdrew from. The case is closed and they cant help me, according to the phone call this morning, which is unfair
1 reviews | Active since Aug 2024
I am very disappointed in Betway. I played a slip last night, which won. When I logged on this morning to withdraw, my account access was denied. I then called for my account to be fixed, and they told me that I withdrew and put on a cool off period on my account in the early hours in the morning. This was *****, evidently. Im sure they can trace whic bank acount it was deposited into or which ATM it was withdrew from. The case is closed and they cant help me, according to the phone call this morning, which is unfair
1 reviews | Active since Sept 2021
I am very very disappointed and hurt, I have been betting on betway and loosing and it was okay coz it's you win or loose but when I finally won then someone cashed out all my funds and I am left with nothing after all my hard work and tries
1 reviews | Active since Sept 2021
I am very very disappointed and hurt, I have been betting on betway and loosing and it was okay coz it's you win or loose but when I finally won then someone cashed out all my funds and I am left with nothing after all my hard work and tries
The most common complaint about Betway - South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Customers report game glitches during feature wins, Aviator cash-out failures, disappearing winnings on slots like Huff and Puff, 12 Mask Fire Drums and Gold Blitz, and unfair voiding of bets. Promotional bonuses are perceived as misleading, with relationship bonuses promised but not delivered.
Betway - South Africa scores 1.8 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 2. Their strongest theme is Service Quality (2.4); their weakest is Payouts & Billing (1.4). The top AI-rated Betting & Gambling business on Hellopeter is 1xbet (4). How is the AI Score calculated? →
Betway - South Africa has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 1,025 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 21 min. Hellopeter has tracked Betway - South Africa across 3,779 total reviews. How is the TrustIndex calculated? →