What are the most common complaints about Betway - South Africa?

The most common complaint about Betway - South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Customers report game glitches during feature wins, Aviator cash-out failures, disappearing winnings on slots like Huff and Puff, 12 Mask Fire Drums and Gold Blitz, and unfair voiding of bets. Promotional bonuses are perceived as misleading, with relationship bonuses promised but not delivered.

How does Betway - South Africa compare to other Entertainment & Gaming companies?

Betway - South Africa scores 1.8 out of 5 on Hellopeter's AI analysis of service quality in Entertainment & Gaming, compared to the Entertainment & Gaming industry average of 2. Their strongest theme is Service Quality (2.4); their weakest is Payouts & Billing (1.4). The top AI-rated Entertainment & Gaming business on Hellopeter is Webtickets (4.2). How is the AI Score calculated? →

Is Betway - South Africa trustworthy?

Betway - South Africa has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 1,815 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 13 hours 37 min. Hellopeter has tracked Betway - South Africa across 6,370 total reviews. How is the TrustIndex calculated? →

Betway - South Africa Reviews | 6.1 TrustIndex

Betway - South Africa Reviews | 6.1 TrustIndex | Hellopeter

Review Distribution

2.2|1,815 Reviews

Jun '25 - May '26

Frequently Asked Questions About Betway - South Africa

What do customers say about Betway - South Africa?

Based on recent customer reviews, Betway South Africa shows a deeply troubled customer experience dominated by withdrawal disputes, account lockouts, and unresponsive support channels. While a minority of users praise specific agents and the platform variety, the overwhelming sentiment reflects frustration with funds being held under indefinite 'standard reviews', repeated reversals of withdrawals, and verification loops that prevent customers from accessing their own money.

What is Betway - South Africa's biggest strength?

Betway - South Africa's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Customers consistently name specific agents like Neo, Phophi, Boitumelo, Jesse, Lauren, and Tony as professional, patient, and helpful. When individual staff take ownership, resolutions improve dramatically, though these positive experiences are isolated against systemic service failures.

Recent reviews (1,815)

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Popular mentions

helpful agent Neo helpful fast payout user friendly withdrawal reversed account locked standard review no response live chat voucher redeemed

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 11:27

Bad experience

I won some money on the app, when I wanted to withdraw, they locked my account, said I have multiple accounts , and that they’ll do a review on my account of which will be sorted after 10 days, that didnt happen, it’s been three months now, when I email them , they tell me to wait for 48 hours everytime

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 11:27

Bad experience

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 06:05

Account locked by Betway

Hello I have an issue with Betway the locked my account whiles trying to withdraw ,now they request a document that is not available for prepiad users , they need proof that Im the owner of the number that Im using of which it mine 😞, I provided that number accordance with my ID photo and a selfie of me holding my ID , this is a way of not allowing us to withdraw our cash we won ,because I have money I won in my account now I'm blocked

Helpful (0)

|Replies (3)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 06:05

Account locked by Betway

Replies (3)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 02:44

Thank you betway for solving my problems

Hi everyone recent write my review about withdrawal money and the account close today jam here to betway has done it solved my problem thank you that what iwas expecting from big platform sus betway we'll done it take bit longer but yah it has resolved yesterday all the funds that was there has Ben withdraw fast and easier great Job betway we trust you.

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 02:44

Thank you betway for solving my problems

Replies (1)

Bandile Z

1 reviews | Active since Jan 2020

5 May 2026, 21:52

Deposit not credited

I deposited using 1 voucher but the account was not credited, I reported this 3 days ago but I have not received an feedback till now

Helpful (0)

|Replies (4)

Bandile Z

1 reviews | Active since Jan 2020

5 May 2026, 21:52

Deposit not credited

I deposited using 1 voucher but the account was not credited, I reported this 3 days ago but I have not received an feedback till now

Replies (4)

Dominique B

1 reviews | Active since Jan 2020

5 May 2026, 12:01

Worse costumer service

Due to failure to reset my password I was forced to open with a different number. I've tried to reset my password, spent 30min on the call which they could not assist me with. Stay away from this company

Helpful (0)

|Replies (1)

Dominique B

1 reviews | Active since Jan 2020

5 May 2026, 12:01

Worse costumer service

Replies (1)

Traven G

1 reviews | Active since Jan 2020

5 May 2026, 09:55

If you want your money safe stay away from betway

I have been a client since of betway South Africa for a few years now , last night I had an incident where funds where withdrawn from my account so I phoned to query this while I was querying this more funds were used to place bets I brought this to the attention of the agent assisting me and I was very casually told while on the call that sorry sir we can’t refund you the +-R400 that was just taken from the account , imagine a company that has no Client empathy for monies ****** from a platform that they should be safe guarding from incidents like this, however it seems like this is a norm with betway who just allow the theft to happen and then act like life should just go on , I am extremely disappointed with betway and i will be looking for another online betting provider where I would not have to worry about my funds being ****** from a so called safe betting platform , don’t make the mistake I made you will regret dealing with betway

Helpful (0)

|Replies (2)

Traven G

1 reviews | Active since Jan 2020

5 May 2026, 09:55

If you want your money safe stay away from betway

Replies (2)

Tamica T

1 reviews | Active since Jan 2020

4 May 2026, 19:55

Extremely annoyed

Firstly I’ve been a member for years. It’s shows that I’m supposed to get bonus for being a premier member not once have I got a bonus yet other people so To I lost a r5100 on cash volt because the game was faulty and no one can assist So I basically just have to accept that I made a loss and no one can help there after because the game was faulty on your website The money I’m explaining to Emmanuel the problem he rather tells me to bet again now why would I take a risk again just for the game to be faulty

Helpful (0)

|Replies (1)

Tamica T

1 reviews | Active since Jan 2020

4 May 2026, 19:55

Extremely annoyed

Replies (1)

tamsyn B

1 reviews | Active since Jan 2020

4 May 2026, 17:31

Disappointed

I have been waiting in a que for a consultant for two days online regarding voucher withdrawals that shows paid but no vouchers have been received your company doesn't even have the decency to acknowledge emails!

Helpful (0)

|Replies (1)

tamsyn B

1 reviews | Active since Jan 2020

4 May 2026, 17:31

Disappointed

Replies (1)

Top Strengths:

Frequently Asked Questions About Betway - South Africa

What do customers say about Betway - South Africa?

What is Betway - South Africa's biggest strength?

Recent reviews (1,815)

Bad experience

Bad experience

Account locked by Betway

Account locked by Betway

Thank you betway for solving my problems

Thank you betway for solving my problems

Deposit not credited

Deposit not credited

Worse costumer service

Worse costumer service

If you want your money safe stay away from betway

If you want your money safe stay away from betway

Extremely annoyed

Extremely annoyed

Disappointed

Disappointed

What are the most common complaints about Betway - South Africa?

How does Betway - South Africa compare to other Entertainment & Gaming companies?

Is Betway - South Africa trustworthy?