T
TicketPro
Claimed Business
T
TicketPro
Claimed Business
166 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, TicketPro is experiencing a severe and systemic customer experience crisis across every service dimension. Customers consistently report taking payments without delivering tickets, failing to process promised refunds for months, and being virtually impossible to contact through any channel. The overwhelming negative sentiment paints a picture of a company that has abandoned its customer service obligations entirely.
Top Strengths:
- •Platform, Product & Experience: While deeply problematic, occasional customers report successfully receiving tickets immediately after purchase, suggesting the platform functions correctly in isolated cases when no errors occur.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.3Trustindex Rating
#5Ranked In Ticketing & Events
56 hours 7 minutesAverage Time To Reply
-88 NPSRecommended: Unlikely
Replied to 61% of negative reviews
Typically takes less than 57 hours 3 min to reply
TrustIndex
2.3
Score
Ranking
#5
in Ticketing & Events
Avg Reply
56 hours 7 minutes
NPS Score
-88
Recommended: Unlikely
Replied to 61% of negative reviews
Typically takes less than 57 hours 3 min to reply
Review Distribution
1.1|166 Reviews
May '25 - Apr '26
5(0%)
4(0.7%)
3(0.7%)
2(1.4%)
1(97.2%)
5(0%)
4(0.7%)
3(0.7%)
2(1.4%)
1(97.2%)
Recent reviews (166)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRR
Reshan R
1 reviews | Active since Jan 2020
12 Mar 2026, 06:17
No refund from Ticketpro PC vs DSG
I thought that I was an isolated case regarding the refund from ticketpro for the Betway match (03 Jan 2026). They don't have a contact number and I keep getting the generic replies. Will have to take this up with NCC and take it from there now
Helpful (0)
|Replies (0)RR
Reshan R
1 reviews | Active since Jan 2020
12 Mar 2026, 06:17
No refund from Ticketpro PC vs DSG
I thought that I was an isolated case regarding the refund from ticketpro for the Betway match (03 Jan 2026). They don't have a contact number and I keep getting the generic replies. Will have to take this up with NCC and take it from there now
0
Replies (0)CK
Christiaan K
1 reviews | Active since Jan 2020
25 Feb 2026, 13:04
PC vDSG - Ticket pro not honouring Refunds - No response or attempt to help
Been 3 months waiting for Refund keep on sending emails keep on getting replies asking for the same things !! Getting ridiculous. Really put a bad taste on them for me I won’t ever be attending any event that is run by them!! I think best bet would be to lodge a complaint with the ombudsman or the NCC !! ****** *******
Helpful (0)
|Replies (0)CK
Christiaan K
1 reviews | Active since Jan 2020
25 Feb 2026, 13:04
PC vDSG - Ticket pro not honouring Refunds - No response or attempt to help
Been 3 months waiting for Refund keep on sending emails keep on getting replies asking for the same things !! Getting ridiculous. Really put a bad taste on them for me I won’t ever be attending any event that is run by them!! I think best bet would be to lodge a complaint with the ombudsman or the NCC !! ****** *******
0
Replies (0)TM
Tshepang M
1 reviews | Active since Jan 2020
20 Feb 2026, 13:54
Daylight *******
I am still waiting for my refund to be paid back. Got a call, an email but when I call back the very number it does not go through. To say I am disappointed it would be an understatement like how many more days should have to wait for a Refund. I have been waiting since 3rd January it’s almost 3rd March, really.
Helpful (0)
|Replies (0)TM
Tshepang M
1 reviews | Active since Jan 2020
20 Feb 2026, 13:54
Daylight *******
I am still waiting for my refund to be paid back. Got a call, an email but when I call back the very number it does not go through. To say I am disappointed it would be an understatement like how many more days should have to wait for a Refund. I have been waiting since 3rd January it’s almost 3rd March, really.
0
Replies (0)NS
Nadia S
1 reviews | Active since Jan 2020
17 Feb 2026, 07:11
Refund not received - Betway SA20 PCvDSG, 3 Jan, Centurion
TicketPro does NOT refund as promised! Please provide feedback with regards to the refund? As per mail received on 16 January 2026 I was to allow 7-14 working days for refund to reflect. The 14th working day was then 5 February 2026 Currently today 17 February 2026 I have yet to receive the refund or feedback from TicketPro?
Helpful (0)
|Replies (0)NS
Nadia S
1 reviews | Active since Jan 2020
17 Feb 2026, 07:11
Refund not received - Betway SA20 PCvDSG, 3 Jan, Centurion
TicketPro does NOT refund as promised! Please provide feedback with regards to the refund? As per mail received on 16 January 2026 I was to allow 7-14 working days for refund to reflect. The 14th working day was then 5 February 2026 Currently today 17 February 2026 I have yet to receive the refund or feedback from TicketPro?
0
Replies (0)BN
Bp N
1 reviews | Active since Jan 2020
17 Feb 2026, 05:55
Ticketpro not honoring Ticket refund
Initially I was very impressed that Ticketpro committed to a refund for the SA 20 match 3 January @ Centurion but currently I feel that they are not honoring their promises. We received an email short after the game was cancelled to confirm we wil be getting a refund. And then later an apology for the delay en that the process will be completed within 7-14 working days. This has passed long ago we are on 32 working days after this game has been cancelled. There is no way to get in contact with them. They do not respond to email sent to info@ticketpro. They do not have a telephone line you can contact them on. Some people has received their refunds a long time back. I was patient to receive mine but I am losing patience and hope. They owe me R1480.
Helpful (0)
|Replies (0)BN
Bp N
1 reviews | Active since Jan 2020
17 Feb 2026, 05:55
Ticketpro not honoring Ticket refund
Initially I was very impressed that Ticketpro committed to a refund for the SA 20 match 3 January @ Centurion but currently I feel that they are not honoring their promises. We received an email short after the game was cancelled to confirm we wil be getting a refund. And then later an apology for the delay en that the process will be completed within 7-14 working days. This has passed long ago we are on 32 working days after this game has been cancelled. There is no way to get in contact with them. They do not respond to email sent to info@ticketpro. They do not have a telephone line you can contact them on. Some people has received their refunds a long time back. I was patient to receive mine but I am losing patience and hope. They owe me R1480.
0
Replies (0)DM
Dayalan M
1 reviews | Active since Jan 2020
16 Feb 2026, 06:50
Refund Sa20
I booked tickets for the sa20 game at kingsmead the game was however called off due to increment weather i received an email from ticketpro requesting documents and proof of tickets so they can proceed with the refund. The documents was sent the very instant however its been over a month and I still did not receive my refund. I sent numerous emails afterwards to follow up on the delay but never got a response. I tried calling in aswell only to be informed that ticketpro does not accept calls. This is very unprofessional and ********* to wait almost 2 months just to get a refund and also not to be provided any feedback whatsoever
Helpful (0)
|Replies (0)DM
Dayalan M
1 reviews | Active since Jan 2020
16 Feb 2026, 06:50
Refund Sa20
I booked tickets for the sa20 game at kingsmead the game was however called off due to increment weather i received an email from ticketpro requesting documents and proof of tickets so they can proceed with the refund. The documents was sent the very instant however its been over a month and I still did not receive my refund. I sent numerous emails afterwards to follow up on the delay but never got a response. I tried calling in aswell only to be informed that ticketpro does not accept calls. This is very unprofessional and ********* to wait almost 2 months just to get a refund and also not to be provided any feedback whatsoever
0
Replies (0)AK
Arun K
1 reviews | Active since Jan 2020
13 Feb 2026, 10:06
Disappointed with Ticketpro
I had a very disappointing experience with Ticketpro when I purchased two tickets for SA20 final match for R740 this January. I never received the tickets but paid at their online site. Despite repeated mails & calls, there has not been any response. They are pathetic with no concern to their customers. I will never buy tickets again from their website ever again. Surprising because I wanted to watch the match at the Newlands stadium still, I went there an hour before the game & got the tickets for R120 each at the stadium ticket sales counter. Pathetic experience with Ticketpro with no refund or response yet.
Helpful (0)
|Replies (0)AK
Arun K
1 reviews | Active since Jan 2020
13 Feb 2026, 10:06
Disappointed with Ticketpro
I had a very disappointing experience with Ticketpro when I purchased two tickets for SA20 final match for R740 this January. I never received the tickets but paid at their online site. Despite repeated mails & calls, there has not been any response. They are pathetic with no concern to their customers. I will never buy tickets again from their website ever again. Surprising because I wanted to watch the match at the Newlands stadium still, I went there an hour before the game & got the tickets for R120 each at the stadium ticket sales counter. Pathetic experience with Ticketpro with no refund or response yet.
0
Replies (0)ED
Evan D
1 reviews | Active since Jan 2020
13 Feb 2026, 08:39
Wanderers SA20 refund not honoured by TicketPro.
Wanderers SA20 refund. In line with all the other complaints on this platform, I have also received no refund despite several emails sent. All emails are completely ignored. Sadly this puts TicketPro in a very bad light and seemingly they are happy to de***** people. I too will not use them in the future, as they are clearly *************.
Helpful (0)
|Replies (0)ED
Evan D
1 reviews | Active since Jan 2020
13 Feb 2026, 08:39
Wanderers SA20 refund not honoured by TicketPro.
Wanderers SA20 refund. In line with all the other complaints on this platform, I have also received no refund despite several emails sent. All emails are completely ignored. Sadly this puts TicketPro in a very bad light and seemingly they are happy to de***** people. I too will not use them in the future, as they are clearly *************.
0
Replies (0)