GS
Gebhard S
Active since Nov 2025
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Check your slip- Pricing errors at Pick n Pay Menlyn Maine
I am extremely disappointed with the service at Pick n Pay Menlyn Maine . I purchased several items, including one that was clearly marked at a significantly reduced price. While paying, I had a feeling the item was scanned at full price — and unfortunately, my concern was correct. I was charged the full amount instead of the discounted price. I went straight to customer care to address the issue. Not once did anyone apologise. I was simply asked for my slip, with no acknowledgement of the inconvenience caused. I also spoke to the manager and expressed that this is unacceptable service — especially since this is not the first time it has happened. He showed very little interest in resolving the matter properly and casually mentioned he would address it with the cashier, which he never did. It makes one wonder how often this happens and whether customers who don’t check their slips end up unknowingly paying more. This experience was extremely unsatisfactory and has left me questioning the store’s pricing accuracy and customer service standards. Very disappointing.
53 replies
2 months ago
Misleading Information and Poor Service – iStore Menlyn
I am extremely disappointed with the service I received from iStore Menlyn. On Thursday, 5 February, I handed in my phone for a battery replacement after being assured that they had stock available. When I arrived at the store, I was then told that the battery had just been given to someone else. The technician reassured me that turnaround time is usually no more than one day because they carry plenty of stock. After leaving my phone with them, I received a reference number confirming check-in, stating that repairs could take between 3–5 days. This was already different from what I had been verbally promised. I received no communication or updates whatsoever. On day 5, I had to phone them myself to follow up. I was told they would get back to me. Two hours later, they called to say they had found stock in the warehouse and that I must “just wait.” I asked to speak to the manager. His response was simply that they had “escalated it” and that he was sorry. When I tried to explain that my concern is not about escalation, but about being misled from the start, he dismissed it by saying there is nothing he can do and that I must just wait. He only contacted the warehouse after I followed up — not proactively. Had I been informed upfront that this would take 5+ days (or longer), I would have made alternative arrangements before handing in my phone. Instead, I was given inaccurate information and left without my device longer than expected. The issue is not just the delay — it’s the lack of transparency, poor communication, and the dismissive attitude when I raised my concerns. At this point, I honestly don’t know whether I can trust the process or the information provided. Very disappointing experience from a brand that is meant to represent premium service.
0 replies
2 months ago
Damaged and wrong delivery with no service or feedback
Dear Makro I am writing to formally raise my serious concern regarding an online order for a dry rack that I placed with Makro. After waiting two weeks for delivery, the product that arrived appears second-hand, is damaged, and was wrapped in what looks like black refuse bags. This is completely unacceptable and far below the standard one would expect. Since reporting the issue, I have now been waiting an additional month for feedback. I have received no phone call or meaningful response. The only communication I receive is an automated message stating that the item will be collected. However, this does not resolve my issue. I paid for delivery, and if the item is simply collected without replacement, I am left without the product I ordered and require for daily use. I have phoned multiple times, and on each occasion I am told the matter will be escalated. After holding for extended periods (up to 20 minutes at a time), I am forced to end the call without resolution. To date, I have not received a single call or email clearly explaining how this matter will be resolved. The lack of service and communication is extremely concerning. I request urgent confirmation of the following: 1. When the damaged item will be replaced (not just collected). 2. That the replacement will be new, undamaged, and properly packaged. 3. A clear timeline for resolution. Please treat this matter as urgent. I expect a prompt and satisfactory response. Regards
168 replies
3 months ago
Unacceptable Service With No Resolution From Discovery
This serves as a formal complaint regarding Discovery’s continued failure to resolve my matter despite repeated follow-ups and sufficient time to do so. I have comp**** with all required processes and submitted the necessary information, yet Discovery has failed to provide clear feedback, meaningful progress, or a resolution. The lack of communication, accountability, and urgency constitutes unacceptable service and a clear breach of reasonable care expected from a financial and healthcare services provider. To date, my attempts to resolve this matter through Discovery’s internal channels have been unsuccessful. Call centre interactions have yielded inconsistent information, and written correspondence has either been ignored or met with vague, non-committal responses. This pattern reflects systemic service failure. I hereby request: • Immediate escalation to a senior manager • Written confirmation of the status of my matter • A definitive resolution with clear timelines Should this matter not be resolved without further delay, I will consider formal escalation through additional regulatory and consumer protection channels and will reassess my ongoing relationship with Discovery. This complaint is submitted in good faith with the expectation of urgent intervention. Regards
0 replies
4 months ago
Team Vitality Refund Still Not Processed – No Follow-Up or Feedback
I am writing to formally lodge a complaint regarding the unacceptable service I have received from Discovery Vitality concerning a Team Vitality refund. On 2 December, I was advised that a refund for my Team Vitality payment would be processed. To date, no refund has been received. After waiting in good faith, I phoned again to follow up, only to be informed that I now need to submit proof of payment — despite the fact that Discovery can clearly see the payment on their own system. At no point during the initial interaction was I informed that proof of payment or a screenshot would be required. Had this been communicated upfront, it would have been provided immediately. Instead, I have been left waiting unnecessarily. What makes this matter worse is that there has been no follow-up or response from Discovery, despite my efforts to resolve this. The lack of communication, accountability, and urgency is extremely disappointing and does not reflect the standard expected from a company of Discovery’s stature. I have been a loyal Discovery client from the very beginning, which makes this experience even more frustrating. I request that: • My refund be processed urgently and without further delay • Clear feedback be provided on why this issue was mishandled • Discovery improves communication to prevent clients from experiencing similar unnecessary inconvenience I trust that this complaint will now receive the attention it deserves.
0 replies
4 months ago
Extremely Disappointed - My Safety Was Put at Serious Risk
I am extremely disappointed with the level of service and feedback I have received from Bolt regarding this incident. I will not accept the dismissive response I received, as it completely undermines the seriousness of what happened. My life was put in danger by a Bolt driver who knowingly operated a vehicle without a proper spare wheel, despite the fact that the one he had was already punctured. As a result, the tyre burst while we were driving on the highway, leaving me stranded for almost 90 minutes in an unsafe and highly stressful situation. This was a traumatic experience, and I am still recovering from the shock and stress caused by it. What makes this worse is Bolt’s lack of urgency, accountability, and responsible handling of my case. Customer safety should never be compromised, yet this situation was treated as if it were minor. I am taking this matter further across all platforms, as this is unacceptable. I expect Bolt to escalate this case to the highest level immediately and provide proper feedback, action, and accountability.
0 replies
4 months ago
No Refund or Feedback After Returning Items – Extremely Poor Service from Flook
I am highly disappointed with the service I’ve received from Flook. I returned three items on 23 October 2025, and despite sending multiple follow-up emails, I have still not received any refund or even a single response from their team. It has now been weeks with no communication, no acknowledgment, and absolutely no effort from Flook to resolve this issue. This is unacceptable and shows a complete lack of customer care. I expect urgent feedback, confirmation of my returned items, and immediate processing of my refund. I should not have to chase a company for basic service. Flook – please attend to this matter as soon as possible.
212 replies
5 months ago
Extremely Disappointed – My Safety Was Put at Serious Risk
I am extremely disappointed with the level of service and feedback I have received from Bolt regarding this incident. I will not accept the dismissive response I received, as it completely undermines the seriousness of what happened. My life was put in danger by a Bolt driver who knowingly operated a vehicle without a proper spare wheel, despite the fact that the one he had was already punctured. As a result, the tyre burst while we were driving on the highway, leaving me stranded for almost 90 minutes in an unsafe and highly stressful situation. This was a traumatic experience, and I am still recovering from the shock and stress caused by it. What makes this worse is Bolt’s lack of urgency, accountability, and responsible handling of my case. Customer safety should never be compromised, yet this situation was treated as if it were minor. I am taking this matter further across all platforms, as this is unacceptable. I expect Bolt to escalate this case to the highest level immediately and provide proper feedback, action, and accountability.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)