BS
Bolt South Africa
Unclaimed Business
Transportation & Logistics|1.1|348 Reviews (last 12 months)|This business does not respond to reviews
BS
Bolt South Africa
Unclaimed Business
348 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bolt South Africa faces severe criticism across virtually every dimension of its service. Customers consistently report unresolved refund disputes, unreachable or ineffective support, lost and stolen belongings with no accountability, and drivers who overcharge, cancel rides, or behave aggressively. Positive experiences exist but are rare, typically praising individual drivers for politeness and promptness.
Top Strengths:
- •Delivery Speed & Reliability: A small number of customers praise quick driver arrivals, sometimes within 3 to 5 minutes, and smooth, efficient trips when the service works as intended.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.1
Score
Ranking
#1
in Ride Sharing
NPS Score
-90
Recommended: Unlikely
Review Distribution
1.1|348 Reviews
May '25 - Apr '26
5(1.6%)
4(0%)
3(0.7%)
2(2.3%)
1(95.4%)
5(1.6%)
4(0%)
3(0.7%)
2(2.3%)
1(95.4%)
Recent reviews (348)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
AK
Ammaarah K
1 reviews | Active since Jan 2020
16 Mar 2026, 16:55
Unnecessary overcharge
Got overcharged for a trip on Wednesday 11 March 2026 after waiting for the driver at the pick up point I would like a refund for the full trip after everything I have been through
Helpful (0)
|Replies (0)AK
Ammaarah K
1 reviews | Active since Jan 2020
16 Mar 2026, 16:55
Unnecessary overcharge
Got overcharged for a trip on Wednesday 11 March 2026 after waiting for the driver at the pick up point I would like a refund for the full trip after everything I have been through
0
Replies (0)PM
Phalo M
1 reviews | Active since Jan 2020
16 Mar 2026, 15:49
Bolt Driver did not arrived
Bolt deducted R95 on my son's account and the driver never pitched up, i want a refund. I try contacting them via their App assistant but i couldn't get help and no history or details of the driver on my rides.
Helpful (0)
|Replies (0)PM
Phalo M
1 reviews | Active since Jan 2020
16 Mar 2026, 15:49
Bolt Driver did not arrived
Bolt deducted R95 on my son's account and the driver never pitched up, i want a refund. I try contacting them via their App assistant but i couldn't get help and no history or details of the driver on my rides.
0
Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
15 Mar 2026, 11:49
BOLT IRRITATING EMAILS
DONT EVER GIVE BOLT YOUR EMAIL ADDRESS. They send you stupid irritating emails, daily and ignore you completely. In fact you cant respond their *******. What they do is ********* and ********. I will out of principle NEVER UUSE BOLT.
Helpful (0)
|Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
15 Mar 2026, 11:49
BOLT IRRITATING EMAILS
DONT EVER GIVE BOLT YOUR EMAIL ADDRESS. They send you stupid irritating emails, daily and ignore you completely. In fact you cant respond their *******. What they do is ********* and ********. I will out of principle NEVER UUSE BOLT.
0
Replies (0)MC
SM
Samesh M
1 reviews | Active since Jan 2020
12 Mar 2026, 09:48
Scheduled Ride Failure & Non-Existent Support
I am extremely disappointed with the service provided by Bolt South Africa today. I booked a "Scheduled Ride" days in advance for a critical 08:00 pickup. Despite booking early to ensure reliability, the service completely failed. Between 07:45 and 08:00, multiple drivers accepted the trip and then canceled. Eventually, at 08:00 exactly, the Bolt app canceled the request entirely, leaving me stranded and late for my appointment. What makes this worse is the support. I have tried to resolve this via the in-app chatbot and email, only to be sent in automated loops with no human assistance or accountability. If Bolt offers a "Scheduled" feature, they should ensure a vehicle is actually secured or compensate the user when they fail. I am looking for a human representative to contact me and provide a formal apology and a credit to my account for the significant inconvenience caused.
Helpful (0)
|Replies (0)SM
Samesh M
1 reviews | Active since Jan 2020
12 Mar 2026, 09:48
Scheduled Ride Failure & Non-Existent Support
I am extremely disappointed with the service provided by Bolt South Africa today. I booked a "Scheduled Ride" days in advance for a critical 08:00 pickup. Despite booking early to ensure reliability, the service completely failed. Between 07:45 and 08:00, multiple drivers accepted the trip and then canceled. Eventually, at 08:00 exactly, the Bolt app canceled the request entirely, leaving me stranded and late for my appointment. What makes this worse is the support. I have tried to resolve this via the in-app chatbot and email, only to be sent in automated loops with no human assistance or accountability. If Bolt offers a "Scheduled" feature, they should ensure a vehicle is actually secured or compensate the user when they fail. I am looking for a human representative to contact me and provide a formal apology and a credit to my account for the significant inconvenience caused.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 07:49
Livid with Bolt Support Team
on Saturday the 7th March 2026 i took a bolt to wood mead, while on the trip in the middle of a high way, with cars driving at 120kn-140km a tire burst ( Of course this could have happened to anyone, no fault to the driver) , i was no where near my destination , The trip was charged at R134 Money deducted off my account, i asked the driver if he had a spare tire, he said he has but has no equipment to change it, that was an issue for me. Due to where we were and how unsafe it was, with no other alternative to get another ride as this was in the middle of a high way, after failed attempts from the driver to contact his workmates. i put my 4 year old child on my back, while dragging luggage and tried to walk to the garage that was about 2-2.5 km away. bear in mind i said this was a dangerous place to be stuck in. i contacted bolt support team and explained what happened, all i was told was that i will be refunded R77 since the driver had already driven a distance, i explained that this is unacceptable its not like i was at a safe place this was in the middle of a busy highway, i was then told that i must accept this offer or else i will not be given another, i queried it further, until someone else answered and said this matter is escalated, later when i queried how long before i get an answer today the 11 March 2026 i get a message that the matter was dealt with internally. i am confused because i hear nothing about my refund, or now because i refused the R77 offer with out any acknowledgement of my concerns the fact that my child and i were left at risk we could have been knocked over by cars as we walked, bolt decides to take my money? someone answer me please. i want my refund, i am deleting the bolt app of my phone, my friends and family are doing the same after this incident.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 07:49
Livid with Bolt Support Team
on Saturday the 7th March 2026 i took a bolt to wood mead, while on the trip in the middle of a high way, with cars driving at 120kn-140km a tire burst ( Of course this could have happened to anyone, no fault to the driver) , i was no where near my destination , The trip was charged at R134 Money deducted off my account, i asked the driver if he had a spare tire, he said he has but has no equipment to change it, that was an issue for me. Due to where we were and how unsafe it was, with no other alternative to get another ride as this was in the middle of a high way, after failed attempts from the driver to contact his workmates. i put my 4 year old child on my back, while dragging luggage and tried to walk to the garage that was about 2-2.5 km away. bear in mind i said this was a dangerous place to be stuck in. i contacted bolt support team and explained what happened, all i was told was that i will be refunded R77 since the driver had already driven a distance, i explained that this is unacceptable its not like i was at a safe place this was in the middle of a busy highway, i was then told that i must accept this offer or else i will not be given another, i queried it further, until someone else answered and said this matter is escalated, later when i queried how long before i get an answer today the 11 March 2026 i get a message that the matter was dealt with internally. i am confused because i hear nothing about my refund, or now because i refused the R77 offer with out any acknowledgement of my concerns the fact that my child and i were left at risk we could have been knocked over by cars as we walked, bolt decides to take my money? someone answer me please. i want my refund, i am deleting the bolt app of my phone, my friends and family are doing the same after this incident.
0
Replies (0)ZM
Zuko M
1 reviews | Active since Jan 2020
11 Mar 2026, 05:12
Bolt ****ty transactions
Over the past week bolt has been overcharging me on purpose I believe, after I request a ride and paid using Apple Pay as soon as I get to my destination of the ride a get notification that the transaction has be reversed then I end up having to pay more money than what the ride initially was, the first couple of times it happened I thought it was just network but I realised yesterday that this is just another way of bolt ****ming me because at the time of requesting a ride the money is deducted from my bank account but after the ride it’s reversed back so bolt can charge me more than what the ride costs, I had to pay balances of amounts that were way more than what the ride was I’m writing this because I’m so fed up with bolt on the last transaction that I’m going to have to pay the balance for it overcharged me and it not my fault as I have more than enough money to pay for the ride now I have to pay more and some of the money I have to use is my daughter’s lunch money at school so that means because of bolt incompetence me and my daughter have to suffer. I’ve never complained before but this really ****ed me off. I’m no longer going to use bolt and I wouldn’t recommend it to anyone
Helpful (0)
|Replies (0)ZM
Zuko M
1 reviews | Active since Jan 2020
11 Mar 2026, 05:12
Bolt ****ty transactions
Over the past week bolt has been overcharging me on purpose I believe, after I request a ride and paid using Apple Pay as soon as I get to my destination of the ride a get notification that the transaction has be reversed then I end up having to pay more money than what the ride initially was, the first couple of times it happened I thought it was just network but I realised yesterday that this is just another way of bolt ****ming me because at the time of requesting a ride the money is deducted from my bank account but after the ride it’s reversed back so bolt can charge me more than what the ride costs, I had to pay balances of amounts that were way more than what the ride was I’m writing this because I’m so fed up with bolt on the last transaction that I’m going to have to pay the balance for it overcharged me and it not my fault as I have more than enough money to pay for the ride now I have to pay more and some of the money I have to use is my daughter’s lunch money at school so that means because of bolt incompetence me and my daughter have to suffer. I’ve never complained before but this really ****ed me off. I’m no longer going to use bolt and I wouldn’t recommend it to anyone
0
Replies (0)SS
Sharon S
1 reviews | Active since Jan 2020
10 Mar 2026, 16:17
Bolt turned my experience around however still some concerns regarding the services
After the bad experience and service I received from two drivers, bolt and one driver turned things around thank you for that however they should have a look at their prices because sometimes it is honestly ridiculous and you struggle to find the correct car to accommodate your needs that should be looked at as well!
Helpful (0)
|Replies (0)SS
Sharon S
1 reviews | Active since Jan 2020
10 Mar 2026, 16:17
Bolt turned my experience around however still some concerns regarding the services
After the bad experience and service I received from two drivers, bolt and one driver turned things around thank you for that however they should have a look at their prices because sometimes it is honestly ridiculous and you struggle to find the correct car to accommodate your needs that should be looked at as well!
0
Replies (0)