Legend Removals South Africa
Verified Business
Legend Removals South Africa
Verified Business
50 Reviews (last 12 months)
Responds in 4 hours 33 min
AI Review Summary
Based on recent customer reviews, Legend Removals South Africa consistently delivers an outstanding moving experience across South Africa. Customers repeatedly praise the friendly, professional team led by owner Michael, highlighting careful handling of belongings, competitive pricing, and reliable communication. While isolated incidents of scheduling mishaps and damage occur, the overwhelming pattern is one of efficiency, care, and exceptional service that earns strong loyalty and repeat business.
Top Strengths:
- •Customer Service & Support: Customers consistently describe Michael and his crew as friendly, professional, and willing to go the extra mile. Named staff members like Edward and Lucas receive personal praise for their competence and respectful attitude.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Removals & Moving
4h 33mReply Time
78 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 5 hours 18 min
TrustIndex
0
Ranking
#5
in Removals & Moving
Avg Reply
4h 33m
NPS Score
78
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 5 hours 18 min
Review Distribution
4.6|50 Reviews
May '25 - Apr '26
5(85.7%)
4(4.1%)
3(0%)
2(2%)
1(8.2%)
5(85.7%)
4(4.1%)
3(0%)
2(2%)
1(8.2%)
Recent reviews (50)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
JEANETHA B
1 reviews | Active since Jan 2020
16 Mar 2026, 13:02
Be careful who you trust with your property when moving house
I have used several moving companies in the past and recently moved again, this time using Legends Removals as they had been recommended to me. However, it proved to be a very disappointing experience. In my experience, using an inventory to verify all items uploaded and off loaded, is essential. Legends do not use this type of control. As I started unpacking I realised that several items had not been off-loaded and I engaged with the owner about this. It was not resolved, and I concluded that my stuff had been ******. I have many paintings, framed and unframed, and some were too big for the boxes: so, I grouped them together in two boxes, standing up, for ease of carrying. At some point in noticed the staff having unpacked one of the boxes and when I enquired about it, was told that it made it easier for them to pack. Then, when off loaded, one of the boxes was almost empty and I assumed the pictures would be downloaded separately. However, many were missing. I am an amateur artist, and they even stole some of my unframed paintings. They miscalculated the load: they arrived with too small a truck and the move had to commence on a second day. The owner wanted it done on 4th March and I told him that I was being threatened by the new owners with occupational rent. So, he agreed to do it on the 3rd but it meant that I had to spend two days moving instead of one. Also, he then threatened to send me an invoice for staff wages for the 1st March. On my quote as well as email starting the process I made specific mention of two items, very precious to me, to be handled with extreme care. When the staff arrived, it was clear that they had not been briefed about this: I took this up with the owner later and he did not deny this. I took them 4 hours to load my property. I have never had to wait more than 90 minutes for the uploading of items. When they off loaded on the Sunday evening, 19.30, I was exhausted and I did look inside the truck. But the items must have been hidden under the blankets as I saw nothing. This leads me to conclude that this was a team effort. Contracting Legends Removals, in hindsight, was a huge mistake and I would definitely not recommend using them.
Helpful (0)
|Replies (0)JB
JEANETHA B
1 reviews | Active since Jan 2020
16 Mar 2026, 13:02
Be careful who you trust with your property when moving house
I have used several moving companies in the past and recently moved again, this time using Legends Removals as they had been recommended to me. However, it proved to be a very disappointing experience. In my experience, using an inventory to verify all items uploaded and off loaded, is essential. Legends do not use this type of control. As I started unpacking I realised that several items had not been off-loaded and I engaged with the owner about this. It was not resolved, and I concluded that my stuff had been ******. I have many paintings, framed and unframed, and some were too big for the boxes: so, I grouped them together in two boxes, standing up, for ease of carrying. At some point in noticed the staff having unpacked one of the boxes and when I enquired about it, was told that it made it easier for them to pack. Then, when off loaded, one of the boxes was almost empty and I assumed the pictures would be downloaded separately. However, many were missing. I am an amateur artist, and they even stole some of my unframed paintings. They miscalculated the load: they arrived with too small a truck and the move had to commence on a second day. The owner wanted it done on 4th March and I told him that I was being threatened by the new owners with occupational rent. So, he agreed to do it on the 3rd but it meant that I had to spend two days moving instead of one. Also, he then threatened to send me an invoice for staff wages for the 1st March. On my quote as well as email starting the process I made specific mention of two items, very precious to me, to be handled with extreme care. When the staff arrived, it was clear that they had not been briefed about this: I took this up with the owner later and he did not deny this. I took them 4 hours to load my property. I have never had to wait more than 90 minutes for the uploading of items. When they off loaded on the Sunday evening, 19.30, I was exhausted and I did look inside the truck. But the items must have been hidden under the blankets as I saw nothing. This leads me to conclude that this was a team effort. Contracting Legends Removals, in hindsight, was a huge mistake and I would definitely not recommend using them.
0
Replies (0)JB
JEANETHA B
1 reviews | Active since Jan 2020
10 Mar 2026, 11:42
Choose your removals company carefully
When moving, it is really important so choose a company that offers a professional service. They also would need to have sufficient controls in place to manage your risk of moving. I was recommended to use Legends Removals and unfortunately, had a very bad experience. When I raised my problem with the owner, he eventually got really rude and accusatory. A carry-on bag was ****** by his staff, and he blankly refused to accept it. A professional moving company works on an inventory against which items uploaded, and again off loaded, are controlled. This is not a control used by Legends. They rely on a camera in the truck, and since, according to the owner, he did not see a blue carry-on bag, it did not exist and by implication I was lying. They also did not calculate the load correctly. They arrived with a truck way too small, and it took them 4 hours to upload. I have moved many times and uploading seldom was more than 90 minutes. They had to come back a second day, I had been threatened by the new owners with occupational rent, and it was very inconvenient for me to spend two days moving instead of a half day, as it would have been with a more competent moving company. I definitely won’t recommend them.
Helpful (0)
|Replies (0)JB
JEANETHA B
1 reviews | Active since Jan 2020
10 Mar 2026, 11:42
Choose your removals company carefully
When moving, it is really important so choose a company that offers a professional service. They also would need to have sufficient controls in place to manage your risk of moving. I was recommended to use Legends Removals and unfortunately, had a very bad experience. When I raised my problem with the owner, he eventually got really rude and accusatory. A carry-on bag was ****** by his staff, and he blankly refused to accept it. A professional moving company works on an inventory against which items uploaded, and again off loaded, are controlled. This is not a control used by Legends. They rely on a camera in the truck, and since, according to the owner, he did not see a blue carry-on bag, it did not exist and by implication I was lying. They also did not calculate the load correctly. They arrived with a truck way too small, and it took them 4 hours to upload. I have moved many times and uploading seldom was more than 90 minutes. They had to come back a second day, I had been threatened by the new owners with occupational rent, and it was very inconvenient for me to spend two days moving instead of a half day, as it would have been with a more competent moving company. I definitely won’t recommend them.
0
Replies (0)RB
Rischa B
1 reviews | Active since Jan 2020
3 Mar 2026, 05:59
Seamless Relocation
Legend Removals did a wonderful job! Communication was seamless, and the entire team was kind and efficient. All of my belongings were handled with care, and everything arrived at my new property in mint condition. I would highly recommend Legend Removals to anyone looking to relocate.
Helpful (0)
|Replies (0)RB
Rischa B
1 reviews | Active since Jan 2020
3 Mar 2026, 05:59
Seamless Relocation
Legend Removals did a wonderful job! Communication was seamless, and the entire team was kind and efficient. All of my belongings were handled with care, and everything arrived at my new property in mint condition. I would highly recommend Legend Removals to anyone looking to relocate.
0
Replies (0)LW
Laura W
1 reviews | Active since Jan 2020
27 Feb 2026, 08:33
Movers did not keep to the agreed delivery date causing chaos.
Bad Experience. The moving truck arrived a day before the agreed date for delivery, we were still en route from Johannesburg to Cape Town. They started offloading when we weren't there, just left stuff wherever they wished. We paid extra for carrying up stairs but many of the marked boxes were just left downstairs in the garage, because this was easier for the unpackers. Due to the fact that we only arrived at our home when they had offloaded most of the stuff, we were not able to see if all our boxes arrived. We were greeted with chaos on arrival at our new home. Our extension stepladder was only delivered about a month afterwards and two pot plants with special pots just disappeared, never to be found again. We still don't know if we received all our stuff due to the chaos reigning when we arrived, so the extra insurance that we paid was a total waste of money.
Helpful (0)
|Replies (0)LW
Laura W
1 reviews | Active since Jan 2020
27 Feb 2026, 08:33
Movers did not keep to the agreed delivery date causing chaos.
Bad Experience. The moving truck arrived a day before the agreed date for delivery, we were still en route from Johannesburg to Cape Town. They started offloading when we weren't there, just left stuff wherever they wished. We paid extra for carrying up stairs but many of the marked boxes were just left downstairs in the garage, because this was easier for the unpackers. Due to the fact that we only arrived at our home when they had offloaded most of the stuff, we were not able to see if all our boxes arrived. We were greeted with chaos on arrival at our new home. Our extension stepladder was only delivered about a month afterwards and two pot plants with special pots just disappeared, never to be found again. We still don't know if we received all our stuff due to the chaos reigning when we arrived, so the extra insurance that we paid was a total waste of money.
0
Replies (0)HK
Haleema K
1 reviews | Active since Jan 2020
19 Feb 2026, 09:03
Excellent Service & Fast Delivery
I used Legend Removals three weeks ago for my relocation from Pretoria to Durban, and despite the short notice I had given them for the move, they were incredibly accommodating and went out of their way to assist me. I had requested quotes from several other companies, but none could match the competitive price offered by these guys. Not to mention that their service truly exceeded my expectations. They arrived right on time to collect my belongings, and the biggest surprise was how quickly everything was delivered. When I flew to Durban the next day, the truck arrived just a few hours after me. They had literally transported my goods within a single day. The efficiency, reliability, and affordability were outstanding. I will definitely be using Legend Removals again in the future and wouldn’t consider anyone else.
Helpful (0)
|Replies (0)HK
Haleema K
1 reviews | Active since Jan 2020
19 Feb 2026, 09:03
Excellent Service & Fast Delivery
I used Legend Removals three weeks ago for my relocation from Pretoria to Durban, and despite the short notice I had given them for the move, they were incredibly accommodating and went out of their way to assist me. I had requested quotes from several other companies, but none could match the competitive price offered by these guys. Not to mention that their service truly exceeded my expectations. They arrived right on time to collect my belongings, and the biggest surprise was how quickly everything was delivered. When I flew to Durban the next day, the truck arrived just a few hours after me. They had literally transported my goods within a single day. The efficiency, reliability, and affordability were outstanding. I will definitely be using Legend Removals again in the future and wouldn’t consider anyone else.
0
Replies (0)M
Marius
1 reviews | Active since Jan 2020
2 Feb 2026, 13:01
Legend Removals South Africa exceeded my expectations
Legend Removals South Africa exceeded my expectations. The team was punctual, professional, and handled all my belongings with great care and respect. They made a stressful move incredibly easy and smooth. I highly recommend their services.
Helpful (0)
|Replies (0)M
Marius
1 reviews | Active since Jan 2020
2 Feb 2026, 13:01
Legend Removals South Africa exceeded my expectations
Legend Removals South Africa exceeded my expectations. The team was punctual, professional, and handled all my belongings with great care and respect. They made a stressful move incredibly easy and smooth. I highly recommend their services.
0
Replies (0)W
DL
Denise L
1 reviews | Active since Jan 2020
16 Jan 2026, 09:49
Used twice so far, will gladly make use of their services a third time
Used twice so far, will gladly make use of their services a third time. Great communication, friendly and competent workers. They arrive on time or earlier.
Helpful (0)
|Replies (0)DL
Denise L
1 reviews | Active since Jan 2020
16 Jan 2026, 09:49
Used twice so far, will gladly make use of their services a third time
Used twice so far, will gladly make use of their services a third time. Great communication, friendly and competent workers. They arrive on time or earlier.
0
Replies (0)