Cape Removals
Verified Business
Cape Removals
Verified Business
67 Reviews (last 12 months)
Responds in 2 hours 37 min
AI Review Summary
Based on recent customer reviews, Cape Removals delivers an outstanding moving experience across the Cape Town region. Customers consistently praise the professionalism, friendliness, and efficiency of both the admin team and on-the-ground crews. The business scores exceptionally well on Customer Service & Support (4.8) and Delivery Speed & Reliability (4.7), with only isolated incidents of furniture damage slightly tempering an otherwise excellent reputation.
Top Strengths:
- •Customer Service & Support: Customers consistently highlight the friendliness, professionalism, and helpfulness of both office staff like Christine and moving crews led by Amos and Beloved. Named staff are praised repeatedly for patience and positive attitudes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Removals & Moving
2h 37mReply Time
82 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 27 hours 53 min
TrustIndex
0
Ranking
#5
in Removals & Moving
Avg Reply
2h 37m
NPS Score
82
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 27 hours 53 min
Review Distribution
4.8|67 Reviews
May '25 - Apr '26
5(91.1%)
4(5.4%)
3(0%)
2(0%)
1(3.6%)
5(91.1%)
4(5.4%)
3(0%)
2(0%)
1(3.6%)
Recent reviews (67)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKP
BN
Barry N
1 reviews | Active since Jan 2020
7 Mar 2026, 11:20
I was very impressed how professional Cape Removals performed
I was very impressed how professional Cape Removals performed. From the submission of the online quote to the execution of the relocation the process was carried out by staff (Admin and on the ground) who were extremely professional, polite, helpful and friendly. Thank you for a relocation well done. I can RECOMMEND Cape Removals without hesitation.
Helpful (0)
|Replies (0)BN
Barry N
1 reviews | Active since Jan 2020
7 Mar 2026, 11:20
I was very impressed how professional Cape Removals performed
I was very impressed how professional Cape Removals performed. From the submission of the online quote to the execution of the relocation the process was carried out by staff (Admin and on the ground) who were extremely professional, polite, helpful and friendly. Thank you for a relocation well done. I can RECOMMEND Cape Removals without hesitation.
0
Replies (0)HP
Hannes P
1 reviews | Active since Jan 2020
4 Mar 2026, 08:56
Moving between apartments in one bulding
It's not often that moving from one apartment to another goes better than expected. It started with arriving on time and the guys were careful with everything they moved. I recommend Cape Removals without reservations
Helpful (0)
|Replies (0)HP
Hannes P
1 reviews | Active since Jan 2020
4 Mar 2026, 08:56
Moving between apartments in one bulding
It's not often that moving from one apartment to another goes better than expected. It started with arriving on time and the guys were careful with everything they moved. I recommend Cape Removals without reservations
0
Replies (0)B
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Alexandra
1 reviews | Active since Jan 2020
5 Feb 2026, 10:57
Moving made simple
Great service from Amos and the team. From the first correspondence with Christine till the last box was in , the gents were friendly and helpful. They were thorough in protecting my items. Would highly recommend.
Helpful (0)
|Replies (0)A
Alexandra
1 reviews | Active since Jan 2020
5 Feb 2026, 10:57
Moving made simple
Great service from Amos and the team. From the first correspondence with Christine till the last box was in , the gents were friendly and helpful. They were thorough in protecting my items. Would highly recommend.
0
Replies (0)SN
JK
Ja-neen Kantor
1 reviews | Active since Jan 2020
3 Feb 2026, 20:23
University
Friendly and professional service. Informed me that they had traffic congestion.
Helpful (0)
|Replies (0)JK
Ja-neen Kantor
1 reviews | Active since Jan 2020
3 Feb 2026, 20:23
University
Friendly and professional service. Informed me that they had traffic congestion.
0
Replies (0)D
Diane
1 reviews | Active since Jan 2020
3 Feb 2026, 11:30
Short notice booking
Short notice booking. Massive Truck. Huge team. Great team manager! Arrived on time, were quick to remove items and took great care with everything. Would 100% recommend and use again! Easy online transaction.
Helpful (0)
|Replies (0)D
Diane
1 reviews | Active since Jan 2020
3 Feb 2026, 11:30
Short notice booking
Short notice booking. Massive Truck. Huge team. Great team manager! Arrived on time, were quick to remove items and took great care with everything. Would 100% recommend and use again! Easy online transaction.
0
Replies (0)