Industry AI Summary
Based on an analysis of recent customer reviews across South African transportation and logistics providers, including courier services, moving companies, and ride-sharing platforms, the industry delivers a customer experience defined by a sharp divide between promise and reality. When the system works, customers describe fast deliveries and outstanding individual staff. When it fails, parcels vanish into tracking systems that cannot distinguish a delay from a loss, and accountability disappears into the gap between courier, depot, and platform.
Industry Strengths
- Customer Service & Support: The most consistently praised element across the industry is individual people rather than systems. Named drivers, branch staff, and call centre agents who take personal ownership of a delivery problem generate the strongest positive sentiment. Moving crew members are singled out for professionalism, warmth, and care with belongings, often praised by name in detailed reviews.
Best Couriers & Delivery Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
E
Eezi Move
Verified
4.5|614 reviews (last 12 months)|#1 in Couriers & Delivery
TrustIndex9.6
Reply Time15m
NPS65
AI Score4.2
Replied to 95% of negative reviews
Typically takes 53 min to reply
E
Eezi Move
Verified
#1 in Couriers & Delivery
4.5|614 reviews
TrustIndex9.6
Reply Time15m
NPS65
Replied to 95% of negative reviews
Typically takes 53 min to reply
Customer Service
4.5Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.5Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.5Ind. N/A
Best: N/A (N/A)
Parcel Safety
3Ind. N/A
Best: N/A (N/A)
Pricing & Billing
4.3Ind. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.5
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.5
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.5
Industry: N/ABest: N/A (N/A)
Parcel Safety
3
Industry: N/ABest: N/A (N/A)
Pricing & Billing
4.3
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
DHL Express
Verified
4.1|859 reviews (last 12 months)|#2 in Couriers & Delivery
TrustIndex7.5
Reply Time2h 49m
NPS39
AI Score2.4
Replied to 92% of negative reviews
Typically takes 4 hours 45 min to reply
D
DHL Express
Verified
#2 in Couriers & Delivery
4.1|859 reviews
TrustIndex7.5
Reply Time2h 49m
NPS39
Replied to 92% of negative reviews
Typically takes 4 hours 45 min to reply
Customer Service
3.2Ind. N/A
Best: N/A (N/A)
Delivery Speed
2.3Ind. N/A
Best: N/A (N/A)
Tracking & Updates
2.2Ind. N/A
Best: N/A (N/A)
Parcel Safety
2.3Ind. N/A
Best: N/A (N/A)
Pricing & Billing
2Ind. N/A
Best: N/A (N/A)
Overall AI Score2.4
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
3.2
Industry: N/ABest: N/A (N/A)
Delivery Speed
2.3
Industry: N/ABest: N/A (N/A)
Tracking & Updates
2.2
Industry: N/ABest: N/A (N/A)
Parcel Safety
2.3
Industry: N/ABest: N/A (N/A)
Pricing & Billing
2
Industry: N/ABest: N/A (N/A)
Overall AI Score
2.4
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
4.2|199 reviews (last 12 months)|#3 in Couriers & Delivery
TrustIndex7.2
Reply Time23h 11m
NPS56
AI Score4.1
Replied to 34% of negative reviews
Typically takes 144 hours 32 min to reply
B
#3 in Couriers & Delivery
4.2|199 reviews
TrustIndex7.2
Reply Time23h 11m
NPS56
Replied to 34% of negative reviews
Typically takes 144 hours 32 min to reply
Customer Service
4.3Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.2Ind. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
3.7Ind. N/A
Best: N/A (N/A)
Pricing & Billing
4.3Ind. N/A
Best: N/A (N/A)
Overall AI Score4.1
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.3
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.2
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
3.7
Industry: N/ABest: N/A (N/A)
Pricing & Billing
4.3
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.1
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
4.9|1,089 reviews (last 12 months)|#4 in Couriers & Delivery
TrustIndex6.3
Reply Time53h 33m
NPS86
AI Score4.6
Replied to 12% of negative reviews
Typically takes 8 hours 57 min to reply
B
#4 in Couriers & Delivery
4.9|1,089 reviews
TrustIndex6.3
Reply Time53h 33m
NPS86
Replied to 12% of negative reviews
Typically takes 8 hours 57 min to reply
Customer Service
4.6Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.7Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.8Ind. N/A
Best: N/A (N/A)
Parcel Safety
4.4Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.6
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.6
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.7
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.8
Industry: N/ABest: N/A (N/A)
Parcel Safety
4.4
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.6
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
3.7|2,116 reviews (last 12 months)|#5 in Couriers & Delivery
TrustIndex4.9
Reply Time1h 37m
NPS0
AI Score1.7
Replied to 0% of negative reviews
Typically takes 1 hour 37 min to reply
B
#5 in Couriers & Delivery
3.7|2,116 reviews
TrustIndex4.9
Reply Time1h 37m
NPS0
Replied to 0% of negative reviews
Typically takes 1 hour 37 min to reply
Customer Service
2Ind. N/A
Best: N/A (N/A)
Delivery Speed
1.5Ind. N/A
Best: N/A (N/A)
Tracking & Updates
1.9Ind. N/A
Best: N/A (N/A)
Parcel Safety
1.5Ind. N/A
Best: N/A (N/A)
Pricing & Billing
1.5Ind. N/A
Best: N/A (N/A)
Overall AI Score1.7
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
2
Industry: N/ABest: N/A (N/A)
Delivery Speed
1.5
Industry: N/ABest: N/A (N/A)
Tracking & Updates
1.9
Industry: N/ABest: N/A (N/A)
Parcel Safety
1.5
Industry: N/ABest: N/A (N/A)
Pricing & Billing
1.5
Industry: N/ABest: N/A (N/A)
Overall AI Score
1.7
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Courierit
Verified
3.3|450 reviews (last 12 months)|#6 in Couriers & Delivery
TrustIndex4.5
Reply Time141h 28m
NPS-82
AI Score2.4
Replied to 47% of negative reviews
Typically takes 163 hours 5 min to reply
C
Courierit
Verified
#6 in Couriers & Delivery
3.3|450 reviews
TrustIndex4.5
Reply Time141h 28m
NPS-82
Replied to 47% of negative reviews
Typically takes 163 hours 5 min to reply
Customer Service
3.4Ind. N/A
Best: N/A (N/A)
Delivery Speed
1.9Ind. N/A
Best: N/A (N/A)
Tracking & Updates
2Ind. N/A
Best: N/A (N/A)
Parcel Safety
2.2Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score2.4
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
3.4
Industry: N/ABest: N/A (N/A)
Delivery Speed
1.9
Industry: N/ABest: N/A (N/A)
Tracking & Updates
2
Industry: N/ABest: N/A (N/A)
Parcel Safety
2.2
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
2.4
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
1.6|209 reviews (last 12 months)|#7 in Couriers & Delivery
TrustIndex4.1
Reply Time7h 10m
NPS-70
AI Score1.3
Replied to 90% of negative reviews
Typically takes 7 hours 1 min to reply
C
#7 in Couriers & Delivery
1.6|209 reviews
TrustIndex4.1
Reply Time7h 10m
NPS-70
Replied to 90% of negative reviews
Typically takes 7 hours 1 min to reply
Customer Service
1.1Ind. N/A
Best: N/A (N/A)
Delivery Speed
1.1Ind. N/A
Best: N/A (N/A)
Tracking & Updates
1.2Ind. N/A
Best: N/A (N/A)
Parcel Safety
1.5Ind. N/A
Best: N/A (N/A)
Pricing & Billing
1.5Ind. N/A
Best: N/A (N/A)
Overall AI Score1.3
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
1.1
Industry: N/ABest: N/A (N/A)
Delivery Speed
1.1
Industry: N/ABest: N/A (N/A)
Tracking & Updates
1.2
Industry: N/ABest: N/A (N/A)
Parcel Safety
1.5
Industry: N/ABest: N/A (N/A)
Pricing & Billing
1.5
Industry: N/ABest: N/A (N/A)
Overall AI Score
1.3
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
D
DSV Road
Verified
1.9|388 reviews (last 12 months)|#8 in Couriers & Delivery
TrustIndex3.9
Reply Time21h 32m
NPS-43
AI Score1.2
Replied to 89% of negative reviews
Typically takes 22 hours 12 min to reply
D
DSV Road
Verified
#8 in Couriers & Delivery
1.9|388 reviews
TrustIndex3.9
Reply Time21h 32m
NPS-43
Replied to 89% of negative reviews
Typically takes 22 hours 12 min to reply
Customer Service
1.1Ind. N/A
Best: N/A (N/A)
Delivery Speed
1Ind. N/A
Best: N/A (N/A)
Tracking & Updates
1.1Ind. N/A
Best: N/A (N/A)
Parcel Safety
1.4Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score1.2
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
1.1
Industry: N/ABest: N/A (N/A)
Delivery Speed
1
Industry: N/ABest: N/A (N/A)
Tracking & Updates
1.1
Industry: N/ABest: N/A (N/A)
Parcel Safety
1.4
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
1.2
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
F
Fedex Express
Verified
1.4|206 reviews (last 12 months)|#9 in Couriers & Delivery
TrustIndex2.9
Reply Time9h 11m
NPS-57
AI Score0.9
Replied to 89% of negative reviews
Typically takes 8 hours 53 min to reply
F
Fedex Express
Verified
#9 in Couriers & Delivery
1.4|206 reviews
TrustIndex2.9
Reply Time9h 11m
NPS-57
Replied to 89% of negative reviews
Typically takes 8 hours 53 min to reply
Customer Service
0.9Ind. N/A
Best: N/A (N/A)
Delivery Speed
1Ind. N/A
Best: N/A (N/A)
Tracking & Updates
0.9Ind. N/A
Best: N/A (N/A)
Parcel Safety
1Ind. N/A
Best: N/A (N/A)
Pricing & Billing
0.9Ind. N/A
Best: N/A (N/A)
Overall AI Score0.9
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
0.9
Industry: N/ABest: N/A (N/A)
Delivery Speed
1
Industry: N/ABest: N/A (N/A)
Tracking & Updates
0.9
Industry: N/ABest: N/A (N/A)
Parcel Safety
1
Industry: N/ABest: N/A (N/A)
Pricing & Billing
0.9
Industry: N/ABest: N/A (N/A)
Overall AI Score
0.9
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
R
Ram Hand To Hand Couriers
Verified
1.2|723 reviews (last 12 months)|#10 in Couriers & Delivery
TrustIndex2.3
Reply Time36h 27m
NPS-81
AI Score0.8
Replied to 80% of negative reviews
Typically takes 36 hours 34 min to reply
R
Ram Hand To Hand Couriers
Verified
#10 in Couriers & Delivery
1.2|723 reviews
TrustIndex2.3
Reply Time36h 27m
NPS-81
Replied to 80% of negative reviews
Typically takes 36 hours 34 min to reply
Customer Service
0.7Ind. N/A
Best: N/A (N/A)
Delivery Speed
0.6Ind. N/A
Best: N/A (N/A)
Tracking & Updates
0.7Ind. N/A
Best: N/A (N/A)
Parcel Safety
1Ind. N/A
Best: N/A (N/A)
Pricing & Billing
1.2Ind. N/A
Best: N/A (N/A)
Overall AI Score0.8
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
0.7
Industry: N/ABest: N/A (N/A)
Delivery Speed
0.6
Industry: N/ABest: N/A (N/A)
Tracking & Updates
0.7
Industry: N/ABest: N/A (N/A)
Parcel Safety
1
Industry: N/ABest: N/A (N/A)
Pricing & Billing
1.2
Industry: N/ABest: N/A (N/A)
Overall AI Score
0.8
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
I
1.2|288 reviews (last 12 months)|#11 in Couriers & Delivery
TrustIndex1.8
Reply Time127h 34m
NPS-88
AI Score0.7
Replied to 2% of negative reviews
Typically takes 127 hours 34 min to reply
I
#11 in Couriers & Delivery
1.2|288 reviews
TrustIndex1.8
Reply Time127h 34m
NPS-88
Replied to 2% of negative reviews
Typically takes 127 hours 34 min to reply
Customer Service
0.7Ind. N/A
Best: N/A (N/A)
Delivery Speed
0.6Ind. N/A
Best: N/A (N/A)
Tracking & Updates
0.7Ind. N/A
Best: N/A (N/A)
Parcel Safety
0.8Ind. N/A
Best: N/A (N/A)
Pricing & Billing
0.8Ind. N/A
Best: N/A (N/A)
Overall AI Score0.7
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
0.7
Industry: N/ABest: N/A (N/A)
Delivery Speed
0.6
Industry: N/ABest: N/A (N/A)
Tracking & Updates
0.7
Industry: N/ABest: N/A (N/A)
Parcel Safety
0.8
Industry: N/ABest: N/A (N/A)
Pricing & Billing
0.8
Industry: N/ABest: N/A (N/A)
Overall AI Score
0.7
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
U
1.6|87 reviews (last 12 months)|#12 in Couriers & Delivery
TrustIndex0
Reply Time65h 27m
NPS-100
AI Score1
Replied to 37% of negative reviews
Typically takes 64 hours 52 min to reply
U
#12 in Couriers & Delivery
1.6|87 reviews
TrustIndex0
Reply Time65h 27m
NPS-100
Replied to 37% of negative reviews
Typically takes 64 hours 52 min to reply
Customer Service
1Ind. N/A
Best: N/A (N/A)
Delivery Speed
1.1Ind. N/A
Best: N/A (N/A)
Tracking & Updates
0.9Ind. N/A
Best: N/A (N/A)
Parcel Safety
1Ind. N/A
Best: N/A (N/A)
Pricing & Billing
1Ind. N/A
Best: N/A (N/A)
Overall AI Score1
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
1
Industry: N/ABest: N/A (N/A)
Delivery Speed
1.1
Industry: N/ABest: N/A (N/A)
Tracking & Updates
0.9
Industry: N/ABest: N/A (N/A)
Parcel Safety
1
Industry: N/ABest: N/A (N/A)
Pricing & Billing
1
Industry: N/ABest: N/A (N/A)
Overall AI Score
1
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
C
Cape Removals
Verified
4.8|57 reviews (last 12 months)|#13 in Couriers & Delivery
TrustIndex0
Reply Time2h 56m
NPS80
AI Score4.7
Replied to 100% of negative reviews
Typically takes 27 hours 53 min to reply
C
Cape Removals
Verified
#13 in Couriers & Delivery
4.8|57 reviews
TrustIndex0
Reply Time2h 56m
NPS80
Replied to 100% of negative reviews
Typically takes 27 hours 53 min to reply
Customer Service
4.8Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.7Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.6Ind. N/A
Best: N/A (N/A)
Parcel Safety
4.5Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.7
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.8
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.7
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.6
Industry: N/ABest: N/A (N/A)
Parcel Safety
4.5
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.7
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
2.6|41 reviews (last 12 months)|#14 in Couriers & Delivery
TrustIndex0
Reply Time14m
NPS-77
AI Score2
Replied to 4% of negative reviews
Typically takes 14 min to reply
S
#14 in Couriers & Delivery
2.6|41 reviews
TrustIndex0
Reply Time14m
NPS-77
Replied to 4% of negative reviews
Typically takes 14 min to reply
Customer Service
N/AInd. N/A
Best: N/A (N/A)
Delivery Speed
N/AInd. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
N/AInd. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score2
Industry: 2.1Best: 4.8 (Wise Move)Customer Service
N/A
Industry: N/ABest: N/A (N/A)
Delivery Speed
N/A
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
N/A
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
2
Industry: 2.1Best: 4.8 (Wise Move)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
K
4.6|58 reviews (last 12 months)|#15 in Couriers & Delivery
TrustIndex0
Reply Time145h 52m
NPS57
AI Score4.2
Replied to 60% of negative reviews
Typically takes 429 hours 11 min to reply
K
#15 in Couriers & Delivery
4.6|58 reviews
TrustIndex0
Reply Time145h 52m
NPS57
Replied to 60% of negative reviews
Typically takes 429 hours 11 min to reply
Customer Service
4.5Ind. N/A
Best: N/A (N/A)
Delivery Speed
4Ind. N/A
Best: N/A (N/A)
Tracking & Updates
N/AInd. N/A
Best: N/A (N/A)
Parcel Safety
4Ind. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.5
Industry: N/ABest: N/A (N/A)
Delivery Speed
4
Industry: N/ABest: N/A (N/A)
Tracking & Updates
N/A
Industry: N/ABest: N/A (N/A)
Parcel Safety
4
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
4.5|75 reviews (last 12 months)|#16 in Couriers & Delivery
TrustIndex0
Reply Time61h 5m
NPS47
AI Score4.2
Replied to 67% of negative reviews
Typically takes 61 hours 5 min to reply
B
#16 in Couriers & Delivery
4.5|75 reviews
TrustIndex0
Reply Time61h 5m
NPS47
Replied to 67% of negative reviews
Typically takes 61 hours 5 min to reply
Customer Service
4.4Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.2Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.3Ind. N/A
Best: N/A (N/A)
Parcel Safety
4Ind. N/A
Best: N/A (N/A)
Pricing & Billing
4.1Ind. N/A
Best: N/A (N/A)
Overall AI Score4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.4
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.2
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.3
Industry: N/ABest: N/A (N/A)
Parcel Safety
4
Industry: N/ABest: N/A (N/A)
Pricing & Billing
4.1
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.2
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
M
Madibana SA
Verified
4.9|85 reviews (last 12 months)|#17 in Couriers & Delivery
TrustIndex0
Reply Time210h 32m
NPS100
AI Score4.6
Replied to 0% of negative reviews
Typically takes to reply
M
Madibana SA
Verified
#17 in Couriers & Delivery
4.9|85 reviews
TrustIndex0
Reply Time210h 32m
NPS100
Replied to 0% of negative reviews
Typically takes to reply
Customer Service
4.7Ind. N/A
Best: N/A (N/A)
Delivery Speed
4.6Ind. N/A
Best: N/A (N/A)
Tracking & Updates
4.6Ind. N/A
Best: N/A (N/A)
Parcel Safety
N/AInd. N/A
Best: N/A (N/A)
Pricing & Billing
N/AInd. N/A
Best: N/A (N/A)
Overall AI Score4.6
Industry: 2Best: 4.7 (Legend Removals South Africa)Customer Service
4.7
Industry: N/ABest: N/A (N/A)
Delivery Speed
4.6
Industry: N/ABest: N/A (N/A)
Tracking & Updates
4.6
Industry: N/ABest: N/A (N/A)
Parcel Safety
N/A
Industry: N/ABest: N/A (N/A)
Pricing & Billing
N/A
Industry: N/ABest: N/A (N/A)
Overall AI Score
4.6
Industry: 2Best: 4.7 (Legend Removals South Africa)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Couriers & Delivery
What are the best-rated Couriers & Delivery companies in South Africa?
The highest-rated Couriers & Delivery companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- Eezi Move — TrustIndex 9.6 out of 10, 614 reviews (last 12 months)
- DHL Express — TrustIndex 7.5 out of 10, 859 reviews (last 12 months)
- Biddulphs International — TrustIndex 7.2 out of 10, 199 reviews (last 12 months)
- Breaze Delivery — TrustIndex 6.3 out of 10, 1 089 reviews (last 12 months)
- Buffalo Couriers — TrustIndex 4.9 out of 10, 2 116 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Couriers & Delivery providers in South Africa?
Across 17 Couriers & Delivery providers on Hellopeter, the average star rating is 3.2 out of 5, based on 7 544 reviews in the last 12 months. The top Couriers & Delivery providers score 4.5+; providers in the bottom tier score below 1.6.
What should consumers look for in a Couriers & Delivery provider?
For Couriers & Delivery in South Africa, the same quality markers that distinguish the best Transportation & Logistics companies apply: The top-performing providers share a pattern: their systems and their people tell the same story. Tracking updates reflect reality. Delivery windows are met. When something goes wrong, a specific person takes ownership. These providers understand that the product is not just moving a parcel from A to B; it is the customer knowing where their parcel is, when it will arrive, and that someone is accountable if it does not. The best close that information gap at every step.
What does Hellopeter's AI analyse for Couriers & Delivery?
Hellopeter's AI analyses Couriers & Delivery providers across key service themes including Customer Service & Support, Delivery Speed & Reliability, Tracking, Communication & Transparency, Parcel Safety & Accountability, Pricing, Billing & Refunds. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Couriers & Delivery compare to other Transportation & Logistics subcategories?
Couriers & Delivery is one of the reviewed subcategories within Transportation & Logistics on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Customer Service & Support typically the most scrutinised area in Couriers & Delivery.