Buffalo Couriers
Claimed Business
Transportation & Logistics|3.8|2,342 Reviews (last 12 months)|This business does not respond to reviews
Buffalo Couriers
Claimed Business
2,342 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Buffalo Couriers presents a deeply polarised customer experience. Delivery drivers regularly earn enthusiastic praise by name for friendliness, patience, and punctuality. However, a large volume of customers report chronic delivery failures, misleading tracking updates, lost or misdelivered parcels, and a call centre that relies on scripted escalations without resolution. The gap between frontline driver excellence and systemic operational breakdowns defines this business.
Top Strengths:
- •Customer Service & Support: Named drivers such as Mlungisi Maseko, Brian Khonziwe, and Ratisha Mokoena consistently receive praise for friendliness, patience, and going the extra mile. However, call centre agents frequently draw complaints for rudeness and inability to resolve issues.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5Trustindex Rating
#5Ranked In Couriers & Delivery
1 hour 37 minutesAverage Time To Reply
2 NPSRecommended: Likely
Replied to 0% of negative reviews
Typically takes less than 1 hour 37 min to reply
TrustIndex
5
Score
Ranking
#5
in Couriers & Delivery
Avg Reply
1 hour 37 minutes
NPS Score
2
Recommended: Likely
Replied to 0% of negative reviews
Typically takes less than 1 hour 37 min to reply
Review Distribution
3.8|2,342 Reviews
May '25 - Apr '26
5(66.6%)
4(2.3%)
3(0.5%)
2(0.5%)
1(30.1%)
5(66.6%)
4(2.3%)
3(0.5%)
2(0.5%)
1(30.1%)
Recent reviews (2,342)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
NK
Nompumelelo K
1 reviews | Active since Jan 2020
19 Mar 2026, 09:03
So unprofessional!
Buffalo was meant to pick-up my Temu order for a refund. They say they'll call you to agree on a time/day of delivery. They don't. The first time their driver came, I wasn't home. The second time he came, I wasn't home but had arranged for my helper to be there. I opened the gate remotely. I get home at the end of the day and my helper tells me noone came (I live on an estate). So this man came to the gate but didn't drive in! Then I get told I have to rebook this pickup because on the two instances they came to collect, I was home?! I rebook, Temu confirms they've reloaded the transaction and I still haven't received communication from Buffalo.
Helpful (0)
|Replies (0)NK
Nompumelelo K
1 reviews | Active since Jan 2020
19 Mar 2026, 09:03
So unprofessional!
Buffalo was meant to pick-up my Temu order for a refund. They say they'll call you to agree on a time/day of delivery. They don't. The first time their driver came, I wasn't home. The second time he came, I wasn't home but had arranged for my helper to be there. I opened the gate remotely. I get home at the end of the day and my helper tells me noone came (I live on an estate). So this man came to the gate but didn't drive in! Then I get told I have to rebook this pickup because on the two instances they came to collect, I was home?! I rebook, Temu confirms they've reloaded the transaction and I still haven't received communication from Buffalo.
0
Replies (0)KZ
Kayise Z
1 reviews | Active since Jan 2020
19 Mar 2026, 08:56
Very Poor and Unprofessional Service
I have put a return notification and choose Buffalo Couriers to pickup the item. That sent me a WhatZapp on Sunday 15/03/2026, stating that they will collect the item in 3 days. They don’t respond to WhatZapp and emails.
Helpful (0)
|Replies (0)KZ
Kayise Z
1 reviews | Active since Jan 2020
19 Mar 2026, 08:56
Very Poor and Unprofessional Service
I have put a return notification and choose Buffalo Couriers to pickup the item. That sent me a WhatZapp on Sunday 15/03/2026, stating that they will collect the item in 3 days. They don’t respond to WhatZapp and emails.
0
Replies (0)ZA
Zuleiga A
1 reviews | Active since Jan 2020
19 Mar 2026, 08:50
Failed promises and failed delivery
I have called 5 times in the past 3 days after I received the first message 3 days ago to say failed delivery driver called to conform address and told me my things will be delivered the next day on that day called to confirm my address, Tuesday also asked 2 different agents for a manager call back ,never received that again today I received a message saying failed delivery after confirming on 3 different calls my address 3rd time they send me a email to say I must confirm via email why after 3 days of failed service and failed promises im going to be posting this horrible experience with a company that cant hold on there word and fails to follow up on there promises no one takes responsibility and no one seems to care
Helpful (0)
|Replies (0)ZA
Zuleiga A
1 reviews | Active since Jan 2020
19 Mar 2026, 08:50
Failed promises and failed delivery
I have called 5 times in the past 3 days after I received the first message 3 days ago to say failed delivery driver called to conform address and told me my things will be delivered the next day on that day called to confirm my address, Tuesday also asked 2 different agents for a manager call back ,never received that again today I received a message saying failed delivery after confirming on 3 different calls my address 3rd time they send me a email to say I must confirm via email why after 3 days of failed service and failed promises im going to be posting this horrible experience with a company that cant hold on there word and fails to follow up on there promises no one takes responsibility and no one seems to care
0
Replies (0)RJ
LS
Lefa S
1 reviews | Active since Jan 2020
18 Mar 2026, 15:22
Refund not seing paid
I didn't purchase anything from them, money was transferred by mistake, now they keep on proposing refund date. Whenever l want to talk to the manager they refuse. Their refund procedure take 7 to 14 days l requested my money back on the 26 February until today nothing. Their call center agents are ****s and ****s, everyday when l phone they keep on saying "we escalating your matter to the supervisor he/she will call back" but no one calls. Now l just spoke the other agent she told me nothing was escalated Ayanda.
Helpful (0)
|Replies (0)LS
Lefa S
1 reviews | Active since Jan 2020
18 Mar 2026, 15:22
Refund not seing paid
I didn't purchase anything from them, money was transferred by mistake, now they keep on proposing refund date. Whenever l want to talk to the manager they refuse. Their refund procedure take 7 to 14 days l requested my money back on the 26 February until today nothing. Their call center agents are ****s and ****s, everyday when l phone they keep on saying "we escalating your matter to the supervisor he/she will call back" but no one calls. Now l just spoke the other agent she told me nothing was escalated Ayanda.
0
Replies (0)J
Jasmine
1 reviews | Active since Jan 2020
18 Mar 2026, 13:30
I was assisted by Sifundo, She handled me with so much care, explained everything i asked her to and even went the further mile to assist with a past query i had, I am absolutely satisfied
I was assisted by Sifundo, She handled me with so much care, explained everything i asked her to and even went the further mile to assist with a past query i had, I am absolutely satisfied. Great client care
Helpful (0)
|Replies (0)J
Jasmine
1 reviews | Active since Jan 2020
18 Mar 2026, 13:30
I was assisted by Sifundo, She handled me with so much care, explained everything i asked her to and even went the further mile to assist with a past query i had, I am absolutely satisfied
I was assisted by Sifundo, She handled me with so much care, explained everything i asked her to and even went the further mile to assist with a past query i had, I am absolutely satisfied. Great client care
0
Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
18 Mar 2026, 05:43
Package missing.
Worst experience and customer service ever. I tried to find out what happened to a return package yo Temu, that was picked up on the 10th of February and is still at the warehouse in Johannesburg from the 12th of February. I already phone 6 times. Every time it's only promises to come back to me...
Helpful (0)
|Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
18 Mar 2026, 05:43
Package missing.
Worst experience and customer service ever. I tried to find out what happened to a return package yo Temu, that was picked up on the 10th of February and is still at the warehouse in Johannesburg from the 12th of February. I already phone 6 times. Every time it's only promises to come back to me...
0
Replies (0)RM
Rirhandzu M
1 reviews | Active since Jan 2020
17 Mar 2026, 12:43
DELIVERY MUST BE COLLECTED AT A LOCATION WHICH IS NOT MY DELIVERY ADDRESS
I’ve always ordered from shein using this location and got my order delivered at my footsteps. today a driver calls me with a landline registered as Nkorolala logistics solutions meanwhile i should have my order delivered by buffalo logistics and tells me to come collect my parcel from Shoprite or else i will go collect it @Kempton park. Since when is lotus gardens a high risk area? Even last week i got my parcel delivered at my doorstep from shein today it is a high risk area? Please fix your things because i cannot be paying for customs and also for transportation to go pick up a parcel that should be delivered at my doorstep.
Helpful (0)
|Replies (0)RM
Rirhandzu M
1 reviews | Active since Jan 2020
17 Mar 2026, 12:43
DELIVERY MUST BE COLLECTED AT A LOCATION WHICH IS NOT MY DELIVERY ADDRESS
I’ve always ordered from shein using this location and got my order delivered at my footsteps. today a driver calls me with a landline registered as Nkorolala logistics solutions meanwhile i should have my order delivered by buffalo logistics and tells me to come collect my parcel from Shoprite or else i will go collect it @Kempton park. Since when is lotus gardens a high risk area? Even last week i got my parcel delivered at my doorstep from shein today it is a high risk area? Please fix your things because i cannot be paying for customs and also for transportation to go pick up a parcel that should be delivered at my doorstep.
0
Replies (0)