Buffalo Couriers
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Buffalo Couriers shows a deeply polarised customer experience. Individual drivers, particularly Mlungisi Maseko, Brian Khonziwe, Maleho Seleke and Kaveer Singh, attract consistent praise for professionalism and communication. However, systemic failures in delivery reliability, call centre support, parcel safety and returns handling generate widespread frustration. The gap between excellent driver-level service and poor operational execution defines this business.
TrustIndex
5.2
Jul '25 - Jun '26
Based on recent customer reviews, Buffalo Couriers shows a deeply polarised customer experience. Individual drivers, particularly Mlungisi Maseko, Brian Khonziwe, Maleho Seleke and Kaveer Singh, attract consistent praise for professionalism and communication. However, systemic failures in delivery reliability, call centre support, parcel safety and returns handling generate widespread frustration. The gap between excellent driver-level service and poor operational execution defines this business.
The most common complaint about Buffalo Couriers, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (4.0/10). Frontline drivers like Mlungisi, Brian and Kaveer earn strong praise, but call centre agents are widely described as rude, dismissive and unable to escalate. Customers report dropped calls, useless WhatsApp bots, unanswered emails and managers who never return calls.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Whats happening guys i got sms from you to pay delivery fee of R18.99 only to find out its a betway account which i dnt hv,its month end stop frustrating people with their salary why buffalo link is connected to betway
1 reviews | Active since Jan 2020
Whats happening guys i got sms from you to pay delivery fee of R18.99 only to find out its a betway account which i dnt hv,its month end stop frustrating people with their salary why buffalo link is connected to betway
1 reviews | Active since Jan 2020
I'd like to take a moment to recognize and sincerely appreciate Wonga from Buffalo logistics for the exceptional service received during a very frustrating delivery experience. After being sent from pillar to post for days, constantly receiving repeated responses without any real assistance, Wonga stepped in and completely changed the experience. his professionalism, patience, empathy, and willingness to go above and beyond to assist did not go unnoticed. What stood out the most was the genuine effort to provide solutions instead of excuses. In a situation that had become stressful and disappointing, Wonga restored confidence through clear communication, accountability, and excellent customer care. Employees like Wonga are a true asset to Buffalo Logistics and deserve recognition for the level of dedication and commitment shown to customers. Thank you once again for turning a negative experience into one worth appreciating Norotso <3
1 reviews | Active since Jan 2020
I'd like to take a moment to recognize and sincerely appreciate Wonga from Buffalo logistics for the exceptional service received during a very frustrating delivery experience. After being sent from pillar to post for days, constantly receiving repeated responses without any real assistance, Wonga stepped in and completely changed the experience. his professionalism, patience, empathy, and willingness to go above and beyond to assist did not go unnoticed. What stood out the most was the genuine effort to provide solutions instead of excuses. In a situation that had become stressful and disappointing, Wonga restored confidence through clear communication, accountability, and excellent customer care. Employees like Wonga are a true asset to Buffalo Logistics and deserve recognition for the level of dedication and commitment shown to customers. Thank you once again for turning a negative experience into one worth appreciating Norotso <3
1 reviews | Active since Jan 2020
I ordered items from Shein in March 2026 which landed at Buffalo on the 5th April I was supped to get my items around 8th April .the matric dance was on the 30th April 2026 I since waited .I made numerous calls and was informed that the items have been detained pls be patient I have been over patient for 2 months already I decided go rather cancel and request a refund on 22 April 2026 since I have to buy similar items for the dance. What a dissapointment.i am done with those people and their explanations that didn't even make sense .
1 reviews | Active since Jan 2020
I ordered items from Shein in March 2026 which landed at Buffalo on the 5th April I was supped to get my items around 8th April .the matric dance was on the 30th April 2026 I since waited .I made numerous calls and was informed that the items have been detained pls be patient I have been over patient for 2 months already I decided go rather cancel and request a refund on 22 April 2026 since I have to buy similar items for the dance. What a dissapointment.i am done with those people and their explanations that didn't even make sense .
1 reviews | Active since Jan 2020
Every time i have a Shein order, Buffalo logistics keeps me updated on a daily basis when my parcel will be delivered. The courier delivery employee is so professional, he keeps contact and delivers promptly, every single time. If i could give this specific driver a raise i would!!! Thanks Buffalo Logistics
1 reviews | Active since Jan 2020
Every time i have a Shein order, Buffalo logistics keeps me updated on a daily basis when my parcel will be delivered. The courier delivery employee is so professional, he keeps contact and delivers promptly, every single time. If i could give this specific driver a raise i would!!! Thanks Buffalo Logistics
1 reviews | Active since Jan 2020
I’ve been waiting for courier guy from this logistics company to come collect the parcel but they didn’t pitch up and when I look at the update they **** they said they tried contacting me and I didn’t answer my phone and they also said they came to my place no one was home which is a lie because I’ve always been home waiting for them to come take it
1 reviews | Active since Jan 2020
I’ve been waiting for courier guy from this logistics company to come collect the parcel but they didn’t pitch up and when I look at the update they **** they said they tried contacting me and I didn’t answer my phone and they also said they came to my place no one was home which is a lie because I’ve always been home waiting for them to come take it
1 reviews | Active since Jan 2020
****mers! Told me on whatsapp that I have to pay import duties. When I asked for the order number, silence. They never had a parcel to deliver to me. Make sure who your courier is before paying any money.
1 reviews | Active since Jan 2020
****mers! Told me on whatsapp that I have to pay import duties. When I asked for the order number, silence. They never had a parcel to deliver to me. Make sure who your courier is before paying any money.
Buffalo Couriers has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 1,911 reviews in the last 12 months. Hellopeter has tracked Buffalo Couriers across 8,633 total reviews. How is the TrustIndex calculated? →
