

Buffalo Couriers
Based on recent customer reviews, Buffalo Couriers presents a deeply polarised customer experience. Delivery drivers regularly earn enthusiastic praise by name for friendliness, patience, and punctuality. However, a large volume of customers report chronic delivery failures, misleading tracking updates, lost or misdelivered parcels, and a call centre that relies on scripted escalations without resolution. The gap between frontline driver excellence and systemic operational breakdowns defines this business.
Replied to 0% of negative reviews
Typically takes less than 1 hour 37 min to reply
TrustIndex
5
Score
Ranking
#5
in Couriers & Delivery
Avg Reply
1 hour 37 minutes
NPS Score
2
Recommended: Likely
Replied to 0% of negative reviews
Typically takes less than 1 hour 37 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Buffalo was meant to pick-up my Temu order for a refund. They say they'll call you to agree on a time/day of delivery. They don't. The first time their driver came, I wasn't home. The second time he came, I wasn't home but had arranged for my helper to be there. I opened the gate remotely. I get home at the end of the day and my helper tells me noone came (I live on an estate). So this man came to the gate but didn't drive in! Then I get told I have to rebook this pickup because on the two instances they came to collect, I was home?! I rebook, Temu confirms they've reloaded the transaction and I still haven't received communication from Buffalo.
1 reviews | Active since Jan 2020
Buffalo was meant to pick-up my Temu order for a refund. They say they'll call you to agree on a time/day of delivery. They don't. The first time their driver came, I wasn't home. The second time he came, I wasn't home but had arranged for my helper to be there. I opened the gate remotely. I get home at the end of the day and my helper tells me noone came (I live on an estate). So this man came to the gate but didn't drive in! Then I get told I have to rebook this pickup because on the two instances they came to collect, I was home?! I rebook, Temu confirms they've reloaded the transaction and I still haven't received communication from Buffalo.
1 reviews | Active since Jan 2020
I have put a return notification and choose Buffalo Couriers to pickup the item. That sent me a WhatZapp on Sunday 15/03/2026, stating that they will collect the item in 3 days. They don’t respond to WhatZapp and emails.
1 reviews | Active since Jan 2020
I have put a return notification and choose Buffalo Couriers to pickup the item. That sent me a WhatZapp on Sunday 15/03/2026, stating that they will collect the item in 3 days. They don’t respond to WhatZapp and emails.
1 reviews | Active since Jan 2020
I have called 5 times in the past 3 days after I received the first message 3 days ago to say failed delivery driver called to conform address and told me my things will be delivered the next day on that day called to confirm my address, Tuesday also asked 2 different agents for a manager call back ,never received that again today I received a message saying failed delivery after confirming on 3 different calls my address 3rd time they send me a email to say I must confirm via email why after 3 days of failed service and failed promises im going to be posting this horrible experience with a company that cant hold on there word and fails to follow up on there promises no one takes responsibility and no one seems to care
1 reviews | Active since Jan 2020
I have called 5 times in the past 3 days after I received the first message 3 days ago to say failed delivery driver called to conform address and told me my things will be delivered the next day on that day called to confirm my address, Tuesday also asked 2 different agents for a manager call back ,never received that again today I received a message saying failed delivery after confirming on 3 different calls my address 3rd time they send me a email to say I must confirm via email why after 3 days of failed service and failed promises im going to be posting this horrible experience with a company that cant hold on there word and fails to follow up on there promises no one takes responsibility and no one seems to care
1 reviews | Active since Jan 2020
I didn't purchase anything from them, money was transferred by mistake, now they keep on proposing refund date. Whenever l want to talk to the manager they refuse. Their refund procedure take 7 to 14 days l requested my money back on the 26 February until today nothing. Their call center agents are ****s and ****s, everyday when l phone they keep on saying "we escalating your matter to the supervisor he/she will call back" but no one calls. Now l just spoke the other agent she told me nothing was escalated Ayanda.
1 reviews | Active since Jan 2020
I didn't purchase anything from them, money was transferred by mistake, now they keep on proposing refund date. Whenever l want to talk to the manager they refuse. Their refund procedure take 7 to 14 days l requested my money back on the 26 February until today nothing. Their call center agents are ****s and ****s, everyday when l phone they keep on saying "we escalating your matter to the supervisor he/she will call back" but no one calls. Now l just spoke the other agent she told me nothing was escalated Ayanda.
1 reviews | Active since Jan 2020
I was assisted by Sifundo, She handled me with so much care, explained everything i asked her to and even went the further mile to assist with a past query i had, I am absolutely satisfied. Great client care
1 reviews | Active since Jan 2020
I was assisted by Sifundo, She handled me with so much care, explained everything i asked her to and even went the further mile to assist with a past query i had, I am absolutely satisfied. Great client care
1 reviews | Active since Jan 2020
Worst experience and customer service ever. I tried to find out what happened to a return package yo Temu, that was picked up on the 10th of February and is still at the warehouse in Johannesburg from the 12th of February. I already phone 6 times. Every time it's only promises to come back to me...
1 reviews | Active since Jan 2020
Worst experience and customer service ever. I tried to find out what happened to a return package yo Temu, that was picked up on the 10th of February and is still at the warehouse in Johannesburg from the 12th of February. I already phone 6 times. Every time it's only promises to come back to me...
1 reviews | Active since Jan 2020
I’ve always ordered from shein using this location and got my order delivered at my footsteps. today a driver calls me with a landline registered as Nkorolala logistics solutions meanwhile i should have my order delivered by buffalo logistics and tells me to come collect my parcel from Shoprite or else i will go collect it @Kempton park. Since when is lotus gardens a high risk area? Even last week i got my parcel delivered at my doorstep from shein today it is a high risk area? Please fix your things because i cannot be paying for customs and also for transportation to go pick up a parcel that should be delivered at my doorstep.
1 reviews | Active since Jan 2020
I’ve always ordered from shein using this location and got my order delivered at my footsteps. today a driver calls me with a landline registered as Nkorolala logistics solutions meanwhile i should have my order delivered by buffalo logistics and tells me to come collect my parcel from Shoprite or else i will go collect it @Kempton park. Since when is lotus gardens a high risk area? Even last week i got my parcel delivered at my doorstep from shein today it is a high risk area? Please fix your things because i cannot be paying for customs and also for transportation to go pick up a parcel that should be delivered at my doorstep.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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