Key Moves
Claimed Business
Transportation & Logistics|4.6|56 Reviews (last 12 months)|This business does not respond to reviews
Key Moves
Claimed Business
56 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Key Moves is a highly regarded moving and logistics company in South Africa. Customers consistently praise the professionalism, friendliness, and care of both office staff and moving crews. The business delivers strong performance on punctuality, communication, and item handling. However, a small but notable pattern of serious complaints involving damaged goods, unprofessional driver conduct, and inventory mismanagement presents areas for improvement across Parcel Safety & Accountability (3.5) and Delivery Speed & Reliability (4.1).
Top Strengths:
- •Customer Service & Support: Customers consistently describe staff as friendly, professional, and willing to go the extra mile. Named employees like Danielle, Zanele, and Fortunate receive repeated personal praise for helpfulness and clear communication.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Removals & Moving
138 hours 28 minutesAverage Time To Reply
60 NPSRecommended: Very Likely
Replied to 60% of negative reviews
Typically takes less than 429 hours 11 min to reply
TrustIndex
0
Score
Ranking
#5
in Removals & Moving
Avg Reply
138 hours 28 minutes
NPS Score
60
Recommended: Very Likely
Replied to 60% of negative reviews
Typically takes less than 429 hours 11 min to reply
Review Distribution
4.6|56 Reviews
May '25 - Apr '26
5(83%)
4(7.6%)
3(0%)
2(0%)
1(9.4%)
5(83%)
4(7.6%)
3(0%)
2(0%)
1(9.4%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Cheyna S
1 reviews | Active since Jan 2020
17 Mar 2026, 08:06
I have used Key Moves for 4 different moves in the past 8 years
I have used Key Moves for 4 different moves in the past 8 years. Each time the staff have been incredible, from the sales staff to the drivers and packers. Being pregnant during to of the moves the guys where all extremely helpful and went above and beyond to make the process smooth. I recommend them to family and friend always.
Helpful (0)
|Replies (0)CS
Cheyna S
1 reviews | Active since Jan 2020
17 Mar 2026, 08:06
I have used Key Moves for 4 different moves in the past 8 years
I have used Key Moves for 4 different moves in the past 8 years. Each time the staff have been incredible, from the sales staff to the drivers and packers. Being pregnant during to of the moves the guys where all extremely helpful and went above and beyond to make the process smooth. I recommend them to family and friend always.
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Chella R
1 reviews | Active since Jan 2020
19 Feb 2026, 13:10
Job well done
Amazing experience! Super happy with the way your employees handled my move, from being super careful and mindful of our furniture, packing everything so neat that nothing got damaged. No missing items, it was a wonderful experience doing business with you!
Helpful (0)
|Replies (0)CR
Chella R
1 reviews | Active since Jan 2020
19 Feb 2026, 13:10
Job well done
Amazing experience! Super happy with the way your employees handled my move, from being super careful and mindful of our furniture, packing everything so neat that nothing got damaged. No missing items, it was a wonderful experience doing business with you!
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SuzanShibambu
1 reviews | Active since Jan 2020
5 Feb 2026, 08:03
Key moves made cross...
Key moves made cross provinces move (JHB to Cape Town) effortless and stress free
Helpful (0)
|Replies (0)S
SuzanShibambu
1 reviews | Active since Jan 2020
5 Feb 2026, 08:03
Key moves made cross...
Key moves made cross provinces move (JHB to Cape Town) effortless and stress free
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Mashaba
1 reviews | Active since Jan 2020
30 Jan 2026, 07:06
Thank you so much for the excellent service I have received
Thank you so much for the excellent service I have received. -Service delivery was quick and excellent . -The who lady that helped me (Zanele) was very helpful and friendly she knows what she is doing and she's very efficient .She is a keeper😍 -The driver was very polite and friendly aswell.
Helpful (0)
|Replies (0)M
Mashaba
1 reviews | Active since Jan 2020
30 Jan 2026, 07:06
Thank you so much for the excellent service I have received
Thank you so much for the excellent service I have received. -Service delivery was quick and excellent . -The who lady that helped me (Zanele) was very helpful and friendly she knows what she is doing and she's very efficient .She is a keeper😍 -The driver was very polite and friendly aswell.
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Replies (0)