RH
Ram Hand To Hand Couriers
Verified Business
RH
Ram Hand To Hand Couriers
Verified Business
683 Reviews (last 12 months)
Responds in 36 hours 11 min
AI Review Summary
Based on recent customer reviews, Ram Hand To Hand Couriers faces severe and systemic service failures across every dimension of its operations. Customers consistently describe false delivery claims, unreachable support channels, lost and misdelivered parcels, and deceptive tracking information. While a small number of reviews praise individual agents and timely deliveries, the overwhelming pattern is one of deep frustration, broken promises, and eroded trust.
Top Strengths:
- •Delivery Speed & Reliability: A handful of customers report receiving parcels on time or even early, particularly from specific branches like Polokwane, with some praising RAM for delivering within one to two days when the service works as intended.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.4Trustindex Rating
#11Ranked In Couriers & Delivery
36 hours 11 minutesAverage Time To Reply
-80 NPSRecommended: Unlikely
Replied to 81% of negative reviews
Typically takes less than 36 hours 14 min to reply
TrustIndex
2.4
Score
Ranking
#11
in Couriers & Delivery
Avg Reply
36 hours 11 minutes
NPS Score
-80
Recommended: Unlikely
Replied to 81% of negative reviews
Typically takes less than 36 hours 14 min to reply
Review Distribution
1.2|683 Reviews
May '25 - Apr '26
5(2.9%)
4(1.3%)
3(0.2%)
2(2.1%)
1(93.6%)
5(2.9%)
4(1.3%)
3(0.2%)
2(2.1%)
1(93.6%)
Recent reviews (683)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
JK
Jacob K
1 reviews | Active since Jan 2020
19 Mar 2026, 10:05
Parcel not received
I'm still waiting for my parcel. When I call customer care they are telling me they tried to call me on my number but I never received a call from any of them. I'm really not happy with their service. If they don't want to take an extra mile for their clients they must just let us know. I'm tired of calling them for my parcel I don't think I will ever recommend this company to anyone else This is just pathetic No follow ups with their clients like nothing
Helpful (0)
|Replies (0)JK
Jacob K
1 reviews | Active since Jan 2020
19 Mar 2026, 10:05
Parcel not received
I'm still waiting for my parcel. When I call customer care they are telling me they tried to call me on my number but I never received a call from any of them. I'm really not happy with their service. If they don't want to take an extra mile for their clients they must just let us know. I'm tired of calling them for my parcel I don't think I will ever recommend this company to anyone else This is just pathetic No follow ups with their clients like nothing
0
Replies (0)BM
Boitumelo M
1 reviews | Active since Jan 2020
18 Mar 2026, 15:10
Unhappy with the service
I am not happy with the inconsistent communication from RAM. I got an WhatsApp and an email yesterday in the morning that the parcel will be delivered by 5pm. However the driver got to the delivery address at 18:17. I intentionally used my work address as I know that I would be there till 5pm. I even waited few minutes. I also tracked my order on WhatsApp using their number around 17:00 and it was suddenly showing the delivery to be Thursday 19 March by 17:00 so I relaxed and went to my 18:00 appointment, to my surprise the driver arrived at 18:30 at my work place. I requested for a reattempt of the delivery and they gave me the date of the 20th of March I agreed to it. Guess what this morning (17th) I receive communication that the delivery will be made today by 5pm. It’s 17:10 and I am still waiting. This is not the first disappointment from RAM this year. The last one the driver made me wait at the address for 45min only to find that he is in the parking lot waiting for the rain to quite down (rain that had no sign of quietening down anytime soon). He didn’t care to let me know he is outside. It was a coincidence that I walked out in that rain as I gave up on the delivery that I saw him. Please communicate accurate times next time and please reschedule the delivery of my parcel.
Helpful (0)
|Replies (0)BM
Boitumelo M
1 reviews | Active since Jan 2020
18 Mar 2026, 15:10
Unhappy with the service
I am not happy with the inconsistent communication from RAM. I got an WhatsApp and an email yesterday in the morning that the parcel will be delivered by 5pm. However the driver got to the delivery address at 18:17. I intentionally used my work address as I know that I would be there till 5pm. I even waited few minutes. I also tracked my order on WhatsApp using their number around 17:00 and it was suddenly showing the delivery to be Thursday 19 March by 17:00 so I relaxed and went to my 18:00 appointment, to my surprise the driver arrived at 18:30 at my work place. I requested for a reattempt of the delivery and they gave me the date of the 20th of March I agreed to it. Guess what this morning (17th) I receive communication that the delivery will be made today by 5pm. It’s 17:10 and I am still waiting. This is not the first disappointment from RAM this year. The last one the driver made me wait at the address for 45min only to find that he is in the parking lot waiting for the rain to quite down (rain that had no sign of quietening down anytime soon). He didn’t care to let me know he is outside. It was a coincidence that I walked out in that rain as I gave up on the delivery that I saw him. Please communicate accurate times next time and please reschedule the delivery of my parcel.
0
Replies (0)LB
Lindiwe B
1 reviews | Active since Jan 2020
17 Mar 2026, 13:19
Shipping order no: UARB6JD99 poor customer care
The driver very rude and impatient. Disrespectful didn't want to abide by the rules of security guards at my work place and turned back without calling me to the gate where he were.
Helpful (0)
|Replies (0)LB
Lindiwe B
1 reviews | Active since Jan 2020
17 Mar 2026, 13:19
Shipping order no: UARB6JD99 poor customer care
The driver very rude and impatient. Disrespectful didn't want to abide by the rules of security guards at my work place and turned back without calling me to the gate where he were.
0
Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
16 Mar 2026, 14:17
RAM courier is *******
Pathetic service. ******* WhatsApp response. They send a message saying they will deliver then they don't. The tracking keeps postponing the days. I always have to go to the warehouse to collect because they are pathetic. ******* ******* *******.
Helpful (0)
|Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
16 Mar 2026, 14:17
RAM courier is *******
Pathetic service. ******* WhatsApp response. They send a message saying they will deliver then they don't. The tracking keeps postponing the days. I always have to go to the warehouse to collect because they are pathetic. ******* ******* *******.
0
Replies (0)LT
Luthando T
1 reviews | Active since Jan 2020
16 Mar 2026, 09:39
Rams promises are empty
I'm drop shipper, fast deliveries are crucial to my customers, ram messed up delivery addresses, since last week, finally Friday they commit to delivering today Monday, I call them to confirm that delivery will be done today, they come up with another story, mind you the customer that is waiting for this order is just next to me geographicly, at this rate, I've lost this customer for good because of Rams empty promises, it's frustrating, they just keep disappointing and continue with their poor service.
Helpful (0)
|Replies (0)LT
Luthando T
1 reviews | Active since Jan 2020
16 Mar 2026, 09:39
Rams promises are empty
I'm drop shipper, fast deliveries are crucial to my customers, ram messed up delivery addresses, since last week, finally Friday they commit to delivering today Monday, I call them to confirm that delivery will be done today, they come up with another story, mind you the customer that is waiting for this order is just next to me geographicly, at this rate, I've lost this customer for good because of Rams empty promises, it's frustrating, they just keep disappointing and continue with their poor service.
0
Replies (0)IK
Itumeleng K
1 reviews | Active since Jan 2020
13 Mar 2026, 14:09
Disgusting service
I am writing to express my deep frustration and disappointment regarding the delivery of my recent order. I purchased a dress from your store and was expecting professional service from your delivery partner, RAM. Unfortunately, the experience has been extremely frustrating. RAM marked my delivery as “unsuccessful” on their website, yet no one called me, sent a message, or made any effort whatsoever to notify me that the driver was attempting to deliver the parcel. I was available and reachable, and had I received even a simple call or message, this situation could have been completely avoided. What makes this even more disappointing is that when I contacted RAM to resolve the issue, I spoke with a representative named Kgomotso who informed me that she could not provide me with the driver’s contact number. This left me with absolutely no way to coordinate the delivery or ensure that I receive the parcel today. As a customer of Forever New, I find this level of service unacceptable from a delivery partner representing your brand. It reflects poorly on the overall customer experience and is incredibly inconvenient for those of us waiting for time-sensitive deliveries. I urgently need this item delivered today, as originally expected. I would appreciate it if you could intervene with RAM to ensure the parcel is delivered today and that proper communication is established with the driver before marking deliveries as unsuccessful in the future. Please treat this matter as urgent and advise on how it will be resolved today.
Helpful (0)
|Replies (0)IK
Itumeleng K
1 reviews | Active since Jan 2020
13 Mar 2026, 14:09
Disgusting service
I am writing to express my deep frustration and disappointment regarding the delivery of my recent order. I purchased a dress from your store and was expecting professional service from your delivery partner, RAM. Unfortunately, the experience has been extremely frustrating. RAM marked my delivery as “unsuccessful” on their website, yet no one called me, sent a message, or made any effort whatsoever to notify me that the driver was attempting to deliver the parcel. I was available and reachable, and had I received even a simple call or message, this situation could have been completely avoided. What makes this even more disappointing is that when I contacted RAM to resolve the issue, I spoke with a representative named Kgomotso who informed me that she could not provide me with the driver’s contact number. This left me with absolutely no way to coordinate the delivery or ensure that I receive the parcel today. As a customer of Forever New, I find this level of service unacceptable from a delivery partner representing your brand. It reflects poorly on the overall customer experience and is incredibly inconvenient for those of us waiting for time-sensitive deliveries. I urgently need this item delivered today, as originally expected. I would appreciate it if you could intervene with RAM to ensure the parcel is delivered today and that proper communication is established with the driver before marking deliveries as unsuccessful in the future. Please treat this matter as urgent and advise on how it will be resolved today.
0
Replies (0)J
PJ
Precious J
1 reviews | Active since Jan 2020
13 Mar 2026, 08:01
I am so angry with Ram hand to hand delivery
I tracked my delivery status it says delivery failed contact unavailable home unavailable I don’t understand how those drivers are ****s no one called me my phone was on and if there was network problem I would receive a message from my network provider those drivers are lazy to work no one called me
Helpful (0)
|Replies (0)PJ
Precious J
1 reviews | Active since Jan 2020
13 Mar 2026, 08:01
I am so angry with Ram hand to hand delivery
I tracked my delivery status it says delivery failed contact unavailable home unavailable I don’t understand how those drivers are ****s no one called me my phone was on and if there was network problem I would receive a message from my network provider those drivers are lazy to work no one called me
0
Replies (0)