Ram Hand To Hand Couriers
1.2|6,388 reviews
LVDB
Loraine Van Den Berg
1 reviews | Active since Member
25 May 2026, 06:59
Extremely disappointing experience with ram.co.za
Extremely disappointing experience with ram.co.za regarding a fabric order placed with chamdor.com on 29 April 2026. Normally my Chamdor orders arrive within about 3 working days when they use thecourierguy.co.za, but this order was sent with RAM and it has been a nightmare from the start. On 6 May I received a WhatsApp notification saying my parcel was out for delivery, but when I tried to track it using the tracking number provided by RAM, their system said the tracking number was invalid. I then discovered that my delivery address had been changed by RAM to a different suburb, not the complete address I provided on my order. This is also not the first time this has happened with RAM. I corrected the address, yet there was still no delivery. On the 18th of May I received a phone call from a RAM representative asking what was inside the parcel because they were “trying to track it.” Then on Friday 22nd May I received another call from RAM informing me that the parcel was missing and that the supplier would need to be reimbursed for another parcel. Now, however, the supplier is apparently being told a different story — that the parcel is not considered lost. As a customer, it is extremely frustrating to receive conflicting information while still sitting without the parcel weeks later. I placed the order because I urgently needed the fabric and sewing machine needles, and instead I have spent unnecessary time tracking, correcting addresses, following up, and trying to get clear answers. Reliable tracking, correct address handling, and honest communication should be basic standards in the courier industry.
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Replies (2)Ram Hand To Hand Couriers's replyOfficial
25 May 2026, 09:20 Dear Loraine Van Den Berg
Thank you for taking the time to provide such detailed feedback regarding your recent experience with our service.
We sincerely apologise for the frustration, inconvenience, and uncertainty caused throughout the handling of your parcel. We fully understand your disappointment, particularly given the urgency of your order and the multiple issues you encountered, including the incorrect address allocation, invalid tracking information, lack of clear updates, and conflicting communication regarding the status of the parcel.
We acknowledge that this experience has fallen far below the standard of service we aim to provide. Having to repeatedly follow up, correct delivery information, and seek clarity on the whereabouts of your parcel is unacceptable, especially after placing trust in our service to deliver your order efficiently and securely.
Your concerns regarding the address amendment, tracking system discrepancies, and the contradictory information provided about whether the parcel is missing or not have been escalated to the relevant management and
operations teams for urgent investigation. We also understand the impact this delay has had on your planned sewing work and appreciate how disruptive this situation has been.
Please accept our sincere apologies for the inconvenience caused. Feedback such as yours is extremely important, as it highlights areas where immediate improvement is required in both operational handling and customer communication.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for taking the time to provide such detailed feedback regarding your recent experience with our service.
We sincerely apologise for the frustration, inconvenience, and uncertainty caused throughout the handling of your parcel. We fully understand your disappointment, particularly given the urgency of your order and the multiple issues you encountered, including the incorrect address allocation, invalid tracking information, lack of clear updates, and conflicting communication regarding the status of the parcel.
We acknowledge that this experience has fallen far below the standard of service we aim to provide. Having to repeatedly follow up, correct delivery information, and seek clarity on the whereabouts of your parcel is unacceptable, especially after placing trust in our service to deliver your order efficiently and securely.
Your concerns regarding the address amendment, tracking system discrepancies, and the contradictory information provided about whether the parcel is missing or not have been escalated to the relevant management and
operations teams for urgent investigation. We also understand the impact this delay has had on your planned sewing work and appreciate how disruptive this situation has been.
Please accept our sincere apologies for the inconvenience caused. Feedback such as yours is extremely important, as it highlights areas where immediate improvement is required in both operational handling and customer communication.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,
Ram Hand To Hand Couriers's reply25 May 2026, 09:20
Official
Dear Loraine Van Den Berg
Thank you for taking the time to provide such detailed feedback regarding your recent experience with our service.
We sincerely apologise for the frustration, inconvenience, and uncertainty caused throughout the handling of your parcel. We fully understand your disappointment, particularly given the urgency of your order and the multiple issues you encountered, including the incorrect address allocation, invalid tracking information, lack of clear updates, and conflicting communication regarding the status of the parcel.
We acknowledge that this experience has fallen far below the standard of service we aim to provide. Having to repeatedly follow up, correct delivery information, and seek clarity on the whereabouts of your parcel is unacceptable, especially after placing trust in our service to deliver your order efficiently and securely.
Your concerns regarding the address amendment, tracking system discrepancies, and the contradictory information provided about whether the parcel is missing or not have been escalated to the relevant management and
operations teams for urgent investigation. We also understand the impact this delay has had on your planned sewing work and appreciate how disruptive this situation has been.
Please accept our sincere apologies for the inconvenience caused. Feedback such as yours is extremely important, as it highlights areas where immediate improvement is required in both operational handling and customer communication.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Thank you for taking the time to provide such detailed feedback regarding your recent experience with our service.
We sincerely apologise for the frustration, inconvenience, and uncertainty caused throughout the handling of your parcel. We fully understand your disappointment, particularly given the urgency of your order and the multiple issues you encountered, including the incorrect address allocation, invalid tracking information, lack of clear updates, and conflicting communication regarding the status of the parcel.
We acknowledge that this experience has fallen far below the standard of service we aim to provide. Having to repeatedly follow up, correct delivery information, and seek clarity on the whereabouts of your parcel is unacceptable, especially after placing trust in our service to deliver your order efficiently and securely.
Your concerns regarding the address amendment, tracking system discrepancies, and the contradictory information provided about whether the parcel is missing or not have been escalated to the relevant management and
operations teams for urgent investigation. We also understand the impact this delay has had on your planned sewing work and appreciate how disruptive this situation has been.
Please accept our sincere apologies for the inconvenience caused. Feedback such as yours is extremely important, as it highlights areas where immediate improvement is required in both operational handling and customer communication.
Kind regards,
Customer Service Team
RAM Hand-to-Hand Couriers
Best regards,
LVDB
Loraine Van Den Berg's updateReviewer Update
28 May 2026, 19:27I would like to provide a final update on this matter.
My order was placed a month ago. During this time, I received numerous phone calls from RAM regarding the shipment, including questions about the contents of the parcel and various updates on the investigation.
Unfortunately, despite these calls and investigations, I received different explanations regarding the whereabouts of the shipment over several weeks. It was only after nearly a month that the parcel was officially declared missing.
I would like to thank Chamdor Faktry Sales, Edenvale for their excellent customer service. Once they were informed that the parcel had been deemed missing, they contacted me directly, apologised for the inconvenience, and immediately arranged a replacement shipment via The Courier Guy's overnight service. The replacement parcel was delivered to me the following morning in Cape Town.
While I appreciate that the matter has now been resolved, my concern remains that a parcel shipped from Johannesburg to Cape Town took nearly a month to be declared missing, despite ongoing investigations and communication. The issue was ultimately resolved because Chamdor took responsibility and sent a replacement through another courier service.
Thank you to Chamdor for their professionalism and commitment to customer service, and to CourierGuy for making sure the parcel arrived on time.
My order was placed a month ago. During this time, I received numerous phone calls from RAM regarding the shipment, including questions about the contents of the parcel and various updates on the investigation.
Unfortunately, despite these calls and investigations, I received different explanations regarding the whereabouts of the shipment over several weeks. It was only after nearly a month that the parcel was officially declared missing.
I would like to thank Chamdor Faktry Sales, Edenvale for their excellent customer service. Once they were informed that the parcel had been deemed missing, they contacted me directly, apologised for the inconvenience, and immediately arranged a replacement shipment via The Courier Guy's overnight service. The replacement parcel was delivered to me the following morning in Cape Town.
While I appreciate that the matter has now been resolved, my concern remains that a parcel shipped from Johannesburg to Cape Town took nearly a month to be declared missing, despite ongoing investigations and communication. The issue was ultimately resolved because Chamdor took responsibility and sent a replacement through another courier service.
Thank you to Chamdor for their professionalism and commitment to customer service, and to CourierGuy for making sure the parcel arrived on time.
LVDB
Loraine Van Den Berg's update28 May 2026, 19:27
Reviewer Update
I would like to provide a final update on this matter.
My order was placed a month ago. During this time, I received numerous phone calls from RAM regarding the shipment, including questions about the contents of the parcel and various updates on the investigation.
Unfortunately, despite these calls and investigations, I received different explanations regarding the whereabouts of the shipment over several weeks. It was only after nearly a month that the parcel was officially declared missing.
I would like to thank Chamdor Faktry Sales, Edenvale for their excellent customer service. Once they were informed that the parcel had been deemed missing, they contacted me directly, apologised for the inconvenience, and immediately arranged a replacement shipment via The Courier Guy's overnight service. The replacement parcel was delivered to me the following morning in Cape Town.
While I appreciate that the matter has now been resolved, my concern remains that a parcel shipped from Johannesburg to Cape Town took nearly a month to be declared missing, despite ongoing investigations and communication. The issue was ultimately resolved because Chamdor took responsibility and sent a replacement through another courier service.
Thank you to Chamdor for their professionalism and commitment to customer service, and to CourierGuy for making sure the parcel arrived on time.
My order was placed a month ago. During this time, I received numerous phone calls from RAM regarding the shipment, including questions about the contents of the parcel and various updates on the investigation.
Unfortunately, despite these calls and investigations, I received different explanations regarding the whereabouts of the shipment over several weeks. It was only after nearly a month that the parcel was officially declared missing.
I would like to thank Chamdor Faktry Sales, Edenvale for their excellent customer service. Once they were informed that the parcel had been deemed missing, they contacted me directly, apologised for the inconvenience, and immediately arranged a replacement shipment via The Courier Guy's overnight service. The replacement parcel was delivered to me the following morning in Cape Town.
While I appreciate that the matter has now been resolved, my concern remains that a parcel shipped from Johannesburg to Cape Town took nearly a month to be declared missing, despite ongoing investigations and communication. The issue was ultimately resolved because Chamdor took responsibility and sent a replacement through another courier service.
Thank you to Chamdor for their professionalism and commitment to customer service, and to CourierGuy for making sure the parcel arrived on time.