DHL Express

Based on recent customer reviews, DHL Express shows a sharply polarised customer experience. Frontline drivers like Matome, Stix, and Lloyd receive consistent praise for punctuality and friendliness, while named customer care executives such as Sade Eiman and Smanga Zondi resolve escalated complaints well. However, customs clearance delays, opaque billing surcharges, parcels handed to third party RAM couriers, and poor proactive communication on stuck shipments dominate negative feedback.

DHL Express's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Branch staff and named customer care executives like Sade Eiman, Smanga Zondi, Candice, Shamiela Davids and Patience Towane receive strong praise for professionalism and ownership when escalations reach them, though call centre frontline support remains a weak point.