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Daniel M
1 reviews | Active since Mar 2015
25 May 2026, 10:29
Frustrating service from DHL
I have been struggling to get my shipment from the 11th of May 2026. Everyt ime I call to enquire i get different feedback.I am losing the one of my major account because of them
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Replies (1)
DHL Express's replyOfficial
25 May 2026, 10:56Good day Daniel,
Thank you for taking my call
Please be advised that I have escalated the matter to the case officer, who has been in communication with SARS regarding this shipment. All required documentation has been submitted to SARS; however, there are currently delays in receiving responses from their side.
Once all relevant details have been provided and customs release is confirmed, I will promptly update you. The standard turnaround time for a response is usually 2–3 working days; however, I will closely monitor the progress and provide you with daily updates.
Kindly allow me to follow up again tomorrow at 10:15 am.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for taking my call
Please be advised that I have escalated the matter to the case officer, who has been in communication with SARS regarding this shipment. All required documentation has been submitted to SARS; however, there are currently delays in receiving responses from their side.
Once all relevant details have been provided and customs release is confirmed, I will promptly update you. The standard turnaround time for a response is usually 2–3 working days; however, I will closely monitor the progress and provide you with daily updates.
Kindly allow me to follow up again tomorrow at 10:15 am.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Best regards,
DHL Express's reply25 May 2026, 10:56
Official
Good day Daniel,
Thank you for taking my call
Please be advised that I have escalated the matter to the case officer, who has been in communication with SARS regarding this shipment. All required documentation has been submitted to SARS; however, there are currently delays in receiving responses from their side.
Once all relevant details have been provided and customs release is confirmed, I will promptly update you. The standard turnaround time for a response is usually 2–3 working days; however, I will closely monitor the progress and provide you with daily updates.
Kindly allow me to follow up again tomorrow at 10:15 am.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for taking my call
Please be advised that I have escalated the matter to the case officer, who has been in communication with SARS regarding this shipment. All required documentation has been submitted to SARS; however, there are currently delays in receiving responses from their side.
Once all relevant details have been provided and customs release is confirmed, I will promptly update you. The standard turnaround time for a response is usually 2–3 working days; however, I will closely monitor the progress and provide you with daily updates.
Kindly allow me to follow up again tomorrow at 10:15 am.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Best regards,