Neo M

Active since Aug 2021

Reviews

Industries

Reviews

14 reviews

1 month ago

Cargo held for freight invoice

Estimated delivery time was yesterday, when I call to find out what the reason is for the “hold” is because DHL does not have the freight invoice despite DHL itself moving the cargo

7 replies

DHL Express

1 month ago

Poor communication and major delays.

Our supplier in Santiago shipped goods via DHL on 6 May 2026, and we paid DHL South Africa for shipping/clearance on 8 May. The tracking status was stuck "On Hold" for a solid week. On the actual day of expected delivery (13 May), the package was still in Chile. DHL never reached out to explain why. Only when we called them did they reveal that export documentation was missing from the supplier's broker. Leaving a customer completely in the dark for a week after taking payment is unacceptable service. We feel ****** of a week where we could reached out to our supplier. Now we have a client that might likely not do any business with us either.

1 reply

Nedbank

16 months ago

Almost 10 Days And Global Payment Still Not Complete

I made a global payment application on the 4th of March, the funds have still not got to my supplier. Disappointing!

1 reply

Nedbank

17 months ago

Global Dept is mess

I made a Cross Border Payment application on Friday and the funds have still not left our account on Tuesday afternoon. Everytime you call the application is either "non-existent", "waiting for commercial invoice", "reason for payment" then back to "payment should be made soon" the they circle back to "reason for payment". It's a mess

0 replies

Virgin Active South Africa

32 months ago

Virgin Active doesn't know how much I should pay per month

I took up a family membership, then I was called to tell me that my partners account was in arrears when I'd paid for the whole family. I called in and I was first told that a family membership does not exist, then I was told five different amounts when I asked what I was required to pay per month.

0 replies

Vodacom

41 months ago

Vodacom Roaming Bundle Doesn't Work

I bought the Vodacom Roaming Bundle and I haven't been able to use any of the data in the bundle. If I knew this, I wouldn't have bothered with it and bought another sim in the destination country. Since then I have been tossed back and forth between Tobi (AI robot) and the customercare email

2 replies

United Parcel Services

45 months ago

Still waiting for my parcel

My goods arrive at OR Tambo on October the 8th 2022 and and finally customs releases them and they’re out for delivery. On the 24th UPS notes “attempted delivery” on their tracking page, NO CALL, NO email, NO SMS, absolutely no attempt to contact the ‘person to contact’ noted on all documentation.

0 replies

Standard Bank

49 months ago

One week and payment is still not processed

I've been attempting to make a global payment for a week now, going on two. When I went to the branch to make a payment to my supplier on a Friday I was told it would take two to three working days. I called five different numbers I was given by Standard Bank consultants I then went to the branch to track the progress and I was told there is no way of tracking the payment. On Thursday when the funds had still not left the business account, I went to the branch and I was told that it was noticed on Friday last week that I had copied the account no. incorrectly. I was then told payment would be made before the week ended and I am still calling everybody that works for the bank to process this payment.

1 reply

Fedex Express

50 months ago

Three Weeks Later And Still No Delivery

I expected to get a on the 25th of April, I still haven’t got it. The only time FedEx reached out to me was for payment for an invoice

1 reply

Fedex Express

55 months ago

The same invoice for half the goods

My supplier sent me two packages via FedEx, one was returned to the my supplier while in transit. FedEx with this knowledge clears two instead of one that they have. I have sent them the value of the items that is in their possession so that customs give an adequate valuation of the duties and tax and they have got back to me for a week.

4 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

14 (100%)

Neo M

Reviews

Cargo held for freight invoice

Poor communication and major delays.

Almost 10 Days And Global Payment Still Not Complete

Global Dept is mess

Virgin Active doesn't know how much I should pay per month

Vodacom Roaming Bundle Doesn't Work

Still waiting for my parcel

One week and payment is still not processed

Three Weeks Later And Still No Delivery

The same invoice for half the goods

Review Distribution

About

Community

Businesses

Follow Us