Fedex Express
Verified Business
Fedex Express
Verified Business
211 Reviews (last 12 months)
Responds in 9 hours 45 min
AI Review Summary
Based on recent customer reviews, Fedex Express South Africa delivers a consistently poor customer experience across virtually all service dimensions. Customers repeatedly describe unreachable support teams, prolonged customs delays, lost or misdelivered parcels, opaque billing practices, and a near-total absence of proactive communication. While a handful of named agents receive genuine praise, systemic failures in accountability, responsiveness, and operational competence dominate the feedback landscape.
Top Strengths:
- •Customer Service & Support: A small number of named agents such as Mokgadi, Rozelle, Sabelo, Cynthia, and Brenda receive heartfelt praise for going above and beyond. When customers reach a competent individual, resolution can be swift and professional.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.8Trustindex Rating
#9Ranked In Couriers & Delivery
9 hours 45 minutesAverage Time To Reply
-59 NPSRecommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 8 hours 38 min to reply
TrustIndex
2.8
Score
Ranking
#9
in Couriers & Delivery
Avg Reply
9 hours 45 minutes
NPS Score
-59
Recommended: Unlikely
Replied to 88% of negative reviews
Typically takes less than 8 hours 38 min to reply
Review Distribution
1.4|211 Reviews
May '25 - Apr '26
5(6.9%)
4(2.7%)
3(0.5%)
2(1.6%)
1(88.3%)
5(6.9%)
4(2.7%)
3(0.5%)
2(1.6%)
1(88.3%)
Recent reviews (211)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thembelani M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:57
Driver never came to the delivery address
I have parcel coming from China,They have the correct details(Address and Contact). They claimed they came to my work place on WhatsApp meanwhile on their system they wrote that I supp**** them with the wrong address...I asked the security and they said no body came to the gate...I'm only at the office today till 14:30..Now they are no longer communicating when I call Norma ****edi She doesn't respond or respond to my WhatsApp...I only took less than a second to respond to her WhatsApp when they said the driver is unable to get hold of me...I am now frustrated because no body is talking to me
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Thembelani M
1 reviews | Active since Jan 2020
18 Mar 2026, 11:57
Driver never came to the delivery address
I have parcel coming from China,They have the correct details(Address and Contact). They claimed they came to my work place on WhatsApp meanwhile on their system they wrote that I supp**** them with the wrong address...I asked the security and they said no body came to the gate...I'm only at the office today till 14:30..Now they are no longer communicating when I call Norma ****edi She doesn't respond or respond to my WhatsApp...I only took less than a second to respond to her WhatsApp when they said the driver is unable to get hold of me...I am now frustrated because no body is talking to me
0
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Ryan M
1 reviews | Active since Jan 2020
17 Mar 2026, 05:26
FedEx - Poor service and just another package not delivered in the service time frame
I am writing to formally lodge a complaint regarding the extremely poor service I have experienced with my recent shipment. I paid for an express delivery service (3–5 days), however, it has now been over three weeks, and my parcel has still not been delivered. This delay is completely unacceptable given the premium service I paid for. Below is a summary of the shipment timeline: Feb 26: Shipment information sent to FedEx Feb 27: Parcel picked up in Huizhou, China Feb 28: Export cleared in Guangzhou March 1 – March 15: Shipment remained stuck at a FedEx facility in Guangzhou with repeated “local delivery restrictions” notices and no progress March 16: Finally departed Guangzhou March 17: Arrived at FedEx facility in Angeles City, Philippines The most concerning issue is the complete lack of meaningful support during this delay. I have contacted FedEx on multiple occasions, and each time I was simply told: “Sorry, there is nothing we can do, you must just wait.” This response is unacceptable. As a paying customer—especially for an express service—I expect: Clear communication Proactive problem resolution Accountability for significant delays Instead, I received no explanation, no escalation, and no effort to resolve the issue. At this point, I would like: A full explanation for the extended delay in Guangzhou A clear and accurate delivery commitment date Consideration for a refund or compensation for the failure to deliver the express service as promised This experience has been extremely frustrating and has caused significant inconvenience. I trust that FedEx will take this complaint seriously and provide a prompt and satisfactory resolution.
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Ryan M
1 reviews | Active since Jan 2020
17 Mar 2026, 05:26
FedEx - Poor service and just another package not delivered in the service time frame
I am writing to formally lodge a complaint regarding the extremely poor service I have experienced with my recent shipment. I paid for an express delivery service (3–5 days), however, it has now been over three weeks, and my parcel has still not been delivered. This delay is completely unacceptable given the premium service I paid for. Below is a summary of the shipment timeline: Feb 26: Shipment information sent to FedEx Feb 27: Parcel picked up in Huizhou, China Feb 28: Export cleared in Guangzhou March 1 – March 15: Shipment remained stuck at a FedEx facility in Guangzhou with repeated “local delivery restrictions” notices and no progress March 16: Finally departed Guangzhou March 17: Arrived at FedEx facility in Angeles City, Philippines The most concerning issue is the complete lack of meaningful support during this delay. I have contacted FedEx on multiple occasions, and each time I was simply told: “Sorry, there is nothing we can do, you must just wait.” This response is unacceptable. As a paying customer—especially for an express service—I expect: Clear communication Proactive problem resolution Accountability for significant delays Instead, I received no explanation, no escalation, and no effort to resolve the issue. At this point, I would like: A full explanation for the extended delay in Guangzhou A clear and accurate delivery commitment date Consideration for a refund or compensation for the failure to deliver the express service as promised This experience has been extremely frustrating and has caused significant inconvenience. I trust that FedEx will take this complaint seriously and provide a prompt and satisfactory resolution.
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Tebogo M
1 reviews | Active since Jan 2020
3 Mar 2026, 19:12
BAD, unprofessional drivers
I am writing in great disappointment and appalled by the way the service recently experienced by the FedEx courier driver. At first the communication and confirmation received was for 26 February to courier my daughter's study material. I made proper arrangements for the said date, only to be called by your unprofessional, very rude driver with lack of decorum on 24 February, leaving a one liner message to my child, saying they have been at the gate while we were not even expecting him. Then I picked my own phone to call (much to a shocker a courier service that does not make courtesy calls). Your employee who did not even pick up my calls after few attempts, when I eventually found him, he rudely said he had driven to another area he had no time to wait (while it was not even an arranged date for delivery). We had a bit of an exchange at how he was speaking, no professionalism at all, he was such in a hurry like I was at his mercy. I could only end the call by proving it was not a delivery date. Otherwise FEDEX would have cost my child's study experience an extra R38 000 of tuition fees, all because her material almost got lost. Then on the day of delivery (26/02/2026), the driver Cyril Josh, drives in waits by the gate like a man picking up his date, he hoots several times like a getaway car at a crime scene. No calling (still wondering about FedEx and company phones), no sms, no stepping out of the car to ensure if there is anyone. My mom went out to check, uncertain if it is even safe, then Cyril could only pass on the parcel from his car and made her sign without any care. My brother had to even give me a call in a livid state and appalled at the level of service from FedEx. This level of poor service could pose risks for ******** activities; and this could cost us unnecessary tuition fees, should we lose study materials(it bears so much cost and emotional strain). It is rather disappointing and emotionally straining that MANCOSA entrusted your service to deliver safely and efficiently for its students. I am still going to even raise it with the institution as a current student and a parent of a new student at the institution.
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Tebogo M
1 reviews | Active since Jan 2020
3 Mar 2026, 19:12
BAD, unprofessional drivers
I am writing in great disappointment and appalled by the way the service recently experienced by the FedEx courier driver. At first the communication and confirmation received was for 26 February to courier my daughter's study material. I made proper arrangements for the said date, only to be called by your unprofessional, very rude driver with lack of decorum on 24 February, leaving a one liner message to my child, saying they have been at the gate while we were not even expecting him. Then I picked my own phone to call (much to a shocker a courier service that does not make courtesy calls). Your employee who did not even pick up my calls after few attempts, when I eventually found him, he rudely said he had driven to another area he had no time to wait (while it was not even an arranged date for delivery). We had a bit of an exchange at how he was speaking, no professionalism at all, he was such in a hurry like I was at his mercy. I could only end the call by proving it was not a delivery date. Otherwise FEDEX would have cost my child's study experience an extra R38 000 of tuition fees, all because her material almost got lost. Then on the day of delivery (26/02/2026), the driver Cyril Josh, drives in waits by the gate like a man picking up his date, he hoots several times like a getaway car at a crime scene. No calling (still wondering about FedEx and company phones), no sms, no stepping out of the car to ensure if there is anyone. My mom went out to check, uncertain if it is even safe, then Cyril could only pass on the parcel from his car and made her sign without any care. My brother had to even give me a call in a livid state and appalled at the level of service from FedEx. This level of poor service could pose risks for ******** activities; and this could cost us unnecessary tuition fees, should we lose study materials(it bears so much cost and emotional strain). It is rather disappointing and emotionally straining that MANCOSA entrusted your service to deliver safely and efficiently for its students. I am still going to even raise it with the institution as a current student and a parent of a new student at the institution.
0
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Sean V
1 reviews | Active since Jan 2020
24 Feb 2026, 15:37
Avoid Fedex if you can
I would give a zero rating if that were an option. My package arrived in South Africa on the 15th, yet there was a significant delay because the necessary documentation was neither requested nor communicated to me timeously. I had to make multiple calls before finally receiving a quotation five days later. After making payment, my package still has not been delivered. I have received inconsistent updates, including claims that the address was incorrect, despite the parcel never being dispatched for delivery. Overall, this has been an extremely disappointing experience with FedEx Express South Africa. The level of service and customer support has been frustrating, and communication has been unclear and inconsistent. I sincerely regret using them for this shipment.
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Sean V
1 reviews | Active since Jan 2020
24 Feb 2026, 15:37
Avoid Fedex if you can
I would give a zero rating if that were an option. My package arrived in South Africa on the 15th, yet there was a significant delay because the necessary documentation was neither requested nor communicated to me timeously. I had to make multiple calls before finally receiving a quotation five days later. After making payment, my package still has not been delivered. I have received inconsistent updates, including claims that the address was incorrect, despite the parcel never being dispatched for delivery. Overall, this has been an extremely disappointing experience with FedEx Express South Africa. The level of service and customer support has been frustrating, and communication has been unclear and inconsistent. I sincerely regret using them for this shipment.
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DANIEL J KOCH DANIEL J KOCH
1 reviews | Active since Jan 2020
24 Feb 2026, 12:47
Terrible Service from FedEx Express
Shipment inbound from Asia. Stopped on 23 January 2026 by Customs requesting documentation. Contact person at FedEx - Tristan Noble. All relevant documents were sent, and the waiting game started. From 23rd Jan 2026 till 10th Feb 2026, it took to advise that SARS has imposed a penalty on the shipment. Payment including the penalty as per invoice from FedEx was paid on the 10th of Feb 2026. 2 weeks later and I still haven't received the shipment. There has been no communication from the clearing agent, only when i make contact. I have made a call to them 3 times a day and all I'm getting is we will escalate it urgently. Today I learnt that the clearing agent is working from home. This is the worst service you can expect from a forwarding company
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DANIEL J KOCH DANIEL J KOCH
1 reviews | Active since Jan 2020
24 Feb 2026, 12:47
Terrible Service from FedEx Express
Shipment inbound from Asia. Stopped on 23 January 2026 by Customs requesting documentation. Contact person at FedEx - Tristan Noble. All relevant documents were sent, and the waiting game started. From 23rd Jan 2026 till 10th Feb 2026, it took to advise that SARS has imposed a penalty on the shipment. Payment including the penalty as per invoice from FedEx was paid on the 10th of Feb 2026. 2 weeks later and I still haven't received the shipment. There has been no communication from the clearing agent, only when i make contact. I have made a call to them 3 times a day and all I'm getting is we will escalate it urgently. Today I learnt that the clearing agent is working from home. This is the worst service you can expect from a forwarding company
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Portia M
1 reviews | Active since Jan 2020
20 Feb 2026, 14:24
NO COMMUNICATION UNLESS I CALL FOR FEEDBACK AND EVEN THEN I STILL DONT GET ENOUGH CORRESPONDENCE. HORRIBLE SERVICE!
Its been a week now and Tristan who is handling my package cant be reached, i only get to speak to call center agents who have limited access to information. My package was supposed to be delivered on 10/02/2026, i submitted the required documents for clearance and its been a week now and i keep being told one thing over and over again. Oh and no one communicates with unless you do a follow up, had i not called everyday i wasn't even gonna know that i need to submit documents and top of that is still have to do a follow up because if i don't your agents wont bother to update me. A week later i am still waiting for my package which by the look of things i still wont receive for another week or two. I AM REALLY DISAPPOINTED WITH FEDEX!!
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Portia M
1 reviews | Active since Jan 2020
20 Feb 2026, 14:24
NO COMMUNICATION UNLESS I CALL FOR FEEDBACK AND EVEN THEN I STILL DONT GET ENOUGH CORRESPONDENCE. HORRIBLE SERVICE!
Its been a week now and Tristan who is handling my package cant be reached, i only get to speak to call center agents who have limited access to information. My package was supposed to be delivered on 10/02/2026, i submitted the required documents for clearance and its been a week now and i keep being told one thing over and over again. Oh and no one communicates with unless you do a follow up, had i not called everyday i wasn't even gonna know that i need to submit documents and top of that is still have to do a follow up because if i don't your agents wont bother to update me. A week later i am still waiting for my package which by the look of things i still wont receive for another week or two. I AM REALLY DISAPPOINTED WITH FEDEX!!
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