FE
Fedex Express
Verified Business
FE
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fedex Express is struggling across nearly every service dimension. Customers consistently describe unanswered emails, ignored calls, parcels stuck for weeks in customs or transit, false delivery attempts, and refund requests that drag on for months. While a handful of named agents earn genuine praise, the dominant experience is one of frustration, opacity, and a lack of accountability when shipments go wrong.
TrustIndex
2.8
Ranking
#15
in Couriers & Delivery
NPS Score
-56
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Fedex Express is struggling across nearly every service dimension. Customers consistently describe unanswered emails, ignored calls, parcels stuck for weeks in customs or transit, false delivery attempts, and refund requests that drag on for months. While a handful of named agents earn genuine praise, the dominant experience is one of frustration, opacity, and a lack of accountability when shipments go wrong.
The most common complaint about Fedex Express, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers describe unanswered emails, dropped calls, and endless escalations with no ownership. Agents repeat scripted responses, queries bounce between departments, and managers rarely respond. A few named agents like Rozelle, Mokgadi, and Sabelo earn praise, but they are exceptions.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
FedEx, once again, you managed to mess up the customs clearance process. Already spoken to two different agents to resolve the matter, still no feedback 24 hours later. Explain, how you calculate that Customs VAT, is nearly 3 times the total value of the commercial invoice? Perhaps, because your agent cannot tell the difference between ZAR and USD, and then goes and multiply a ZAR amount by 16.7 and then there is ZERO urgency to try and resolve the matter!!
1 reviews | Active since Jan 2020
FedEx, once again, you managed to mess up the customs clearance process. Already spoken to two different agents to resolve the matter, still no feedback 24 hours later. Explain, how you calculate that Customs VAT, is nearly 3 times the total value of the commercial invoice? Perhaps, because your agent cannot tell the difference between ZAR and USD, and then goes and multiply a ZAR amount by 16.7 and then there is ZERO urgency to try and resolve the matter!!
1 reviews | Active since Jan 2020
Seroche Kortje is the meanest customer service agent ever. She is *********** and rude. She hung up on my boss while he was enquiring about his parcel from Italy to South Africa. We called her on 010 300 1996 which was provided on her email to my boss. She needs to be fired. We have called her back 5 times and she is no longer answering her phone.
1 reviews | Active since Jan 2020
Seroche Kortje is the meanest customer service agent ever. She is *********** and rude. She hung up on my boss while he was enquiring about his parcel from Italy to South Africa. We called her on 010 300 1996 which was provided on her email to my boss. She needs to be fired. We have called her back 5 times and she is no longer answering her phone.
1 reviews | Active since Jan 2020
My parcel was misrouted by Fedex from Italy to China (instead of South Africa). It sat there for 12 days without them letting us know there is an error. Now Fedex insist we need to fix it even though they made the mistake. There is no resolution time even though we need the parcel urgently. The incompetence is unbelievable.
1 reviews | Active since Jan 2020
My parcel was misrouted by Fedex from Italy to China (instead of South Africa). It sat there for 12 days without them letting us know there is an error. Now Fedex insist we need to fix it even though they made the mistake. There is no resolution time even though we need the parcel urgently. The incompetence is unbelievable.
1 reviews | Active since Jan 2020
A package of mine was shipped on the 16th of April 2026 through fedex and paid for a international priority shipping, the package only arrived the package arrived on the 3rd in SA, i then received a delivery exception stating fedex can't deliver due to not being able to collect payment but i didn't receive any communication from them attempting to collect. I then contacted them myself to make the payment and also app**** for my delivery address to be amended as my initial address was in a remote area and i thought this would expedite the process of me getting my package. The package was due for delivery yesterday 06/05/2026 but FedEx still handed my package over to their service provider that services my other adress which now further delayed my delivery. I phoned fedex and spoke to Siya and i said i want to rather come collect my package in person and awaited his feedback, i subsequently pboned back again and heard that the service provider would only give the package back today and i would get my package tomorrow this is really frustrating, i had to use that package yesterday, I'm not happy with fedex service.
1 reviews | Active since Jan 2020
A package of mine was shipped on the 16th of April 2026 through fedex and paid for a international priority shipping, the package only arrived the package arrived on the 3rd in SA, i then received a delivery exception stating fedex can't deliver due to not being able to collect payment but i didn't receive any communication from them attempting to collect. I then contacted them myself to make the payment and also app**** for my delivery address to be amended as my initial address was in a remote area and i thought this would expedite the process of me getting my package. The package was due for delivery yesterday 06/05/2026 but FedEx still handed my package over to their service provider that services my other adress which now further delayed my delivery. I phoned fedex and spoke to Siya and i said i want to rather come collect my package in person and awaited his feedback, i subsequently pboned back again and heard that the service provider would only give the package back today and i would get my package tomorrow this is really frustrating, i had to use that package yesterday, I'm not happy with fedex service.
1 reviews | Active since Jan 2020
It’s been almost three weeks since I lodged my complaint, and to date, I still have not been refunded. I have received several emails stating that the payment is being processed, but nothing has happened. I sent an email to one of the customer agent by the name of Sindiswa to follow up on payment, she does not reply.
1 reviews | Active since Jan 2020
It’s been almost three weeks since I lodged my complaint, and to date, I still have not been refunded. I have received several emails stating that the payment is being processed, but nothing has happened. I sent an email to one of the customer agent by the name of Sindiswa to follow up on payment, she does not reply.
1 reviews | Active since Jan 2020
Poor service from Fedex South Africa!! According to Fedex's own parcel tracking website my stock was supposed to be delivered on 22 April before 16:00. It is now 14:25 on May 4th and my stock is still lying in Johannesburg. On the original invoice they used the incorrect HS code which charged me 20% duties instead of 0% if they had used the correct HS code. Since then it's been a back & forth between fedex and myself with 8 people in the email thread and still nothing...Every time I phone I speak to someone new and have to explain the whole story over & over again...WHAT THE HELL IS GOING ON WITH FEDEX SOUTH AFRICA?? Their service is comparable to the now collapsed SA postal service.
1 reviews | Active since Jan 2020
Poor service from Fedex South Africa!! According to Fedex's own parcel tracking website my stock was supposed to be delivered on 22 April before 16:00. It is now 14:25 on May 4th and my stock is still lying in Johannesburg. On the original invoice they used the incorrect HS code which charged me 20% duties instead of 0% if they had used the correct HS code. Since then it's been a back & forth between fedex and myself with 8 people in the email thread and still nothing...Every time I phone I speak to someone new and have to explain the whole story over & over again...WHAT THE HELL IS GOING ON WITH FEDEX SOUTH AFRICA?? Their service is comparable to the now collapsed SA postal service.
1 reviews | Active since Jan 2020
My package has been at the Cape Town facility since Wednesday, 29 April. I never got an invoice for tax & duties, just a release form stating the amount owed and I paid it into Fedex' bank account. I have been sending emails and asking over and over the status of the package, but no response. I don't understand why the package can't be just delivered as it has been sitting at the facility since 29 April and today is the 4th of May.
1 reviews | Active since Jan 2020
My package has been at the Cape Town facility since Wednesday, 29 April. I never got an invoice for tax & duties, just a release form stating the amount owed and I paid it into Fedex' bank account. I have been sending emails and asking over and over the status of the package, but no response. I don't understand why the package can't be just delivered as it has been sitting at the facility since 29 April and today is the 4th of May.
Fedex Express scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Delivery Speed (1); their weakest is Pricing & Billing (0.9). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →
Fedex Express has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 179 reviews in the last 12 months. Hellopeter has tracked Fedex Express across 3,474 total reviews. How is the TrustIndex calculated? →