Nastasha W

Active since Nov 2023

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Reviews

13 reviews

3 months ago

Taking forever to delivery packages and no communcation

My package has been at the Cape Town facility since Wednesday, 29 April. I never got an invoice for tax & duties, just a release form stating the amount owed and I paid it into Fedex' bank account. I have been sending emails and asking over and over the status of the package, but no response. I don't understand why the package can't be just delivered as it has been sitting at the facility since 29 April and today is the 4th of May.

1 reply

GoBid

4 months ago

False Advertising

Absolutely terrible experience with GoBid! The vehicle was advertised with 15,952 km, but the real mileage is 159,521 km. On top of that, it was sold as if it starts, but it does not start at all. Communication is a nightmare—they take over a day just to explain the collection procedure. Completely misleading, unprofessional, and unacceptable. I strongly warn anyone considering buying from GoBid.

0 replies

UberEats

12 months ago

No food no refund

My order never got delivered. Ubereats says the driver was at my location and I didn’t respond and therefor I won’t get a refund. I was communicating with the driver, told him to follow delivery instructions as he is at the wrong place. He just left the place with my food and never delivered it. No refund. No food. Terrible communication, terrible service.

0 replies

Fedex Express

14 months ago

Terrible

Received invoice for customs. They used the wrong HS code, I sent an email every day for a week and phoned in and now one got back to me. Made payment anyway, 2 days later and still shows payment due.

3 replies

Matrix Vehicle Tracking

17 months ago

Urgent Request for Resolution Regarding Unit Transferability

As I rarely get feedback via email, I am writing to address an issue regarding the transferability of the beam-e units, as discussed during our initial correspondence and outlined in our contract. When I first engaged with your sales team, it was clearly communicated to me that these units were transferable. Moreover, the contract we entered into explicitly includes provisions regarding the transfer of units. However, I am now encountering a discrepancy, as I have been informed that the units are not transferable, which contradicts the initial understanding. It appears that the terms were misinterpreted to me during the sales process, leading to expectations that now seem to be in dispute. It's been almost 2 months that I've been trying to sort this out. The bikes have been standing here ever since, we are losing money every week because we can't put the bikes on the road. To resolve this matter promptly and amicably, I propose the following options: Installation of New Units: I request that your company installs new tracking units in the new bikes, replacing the old units from the bikes currently under contract. This would ensure continuity of service without engaging in a new 36-month contract. Transfer of Existing Units: Alternatively, I request that your company honors the transferability as originally discussed. This would involve facilitating the transfer of the existing units to the new bikes as per the agreed terms. I believe that either of these options would uphold the commitment made during our initial engagement and would appreciate your prompt attention to this matter. Please let me know how you intend to proceed no later than end of business day 28 March 2025.

1 reply

Matrix Vehicle Tracking

17 months ago

False Promises and Poor Support

We have 17 motorcycles with Beam-e units in. The day I spoke with the sales agent he confirmed these units are transferable. The Master Agreement we signed has a section for transfer of units. Now that we want to transfer the units they are saying it is not transferable and we can only install new units into the new motorcycles and restart the 36 month contracts. They are now not responding to any of my emails. I've been fighting this for over a month.

2 replies

Capitec Bank

19 months ago

Poor Customer Care

On 31 December 2024 I swiped my Capitec Business Card. The amount was deducted twice. The store only received 1 amount so I referred the query to Capitec Business. 2 Capitec Business consultants have tried to help me but customer resolutions just doesn't come back to us. Since 9 January I have sent a follow up email everyday. No reply from customer resolutions and the funds have still not reversed.

3 replies

Queenspark

19 months ago

Gift Card fail - no refund!

On 23 December 2024 I "purchased" a R500 gift card at Queenspark Paarl Mall. The payment went off my bank but the gift card showed R0. The lady said she'll take it up with IT, so I had to leave the store with no gift card nor my money. Later that day I phoned the store, the lady said according to IT the problem was on their side and they have refunded me. It's now 3 January 2025 I still haven't received the refund. I've tried phoning the store, no answer and sent emails to Queenspark and no feedback.

0 replies

Fedex Express

23 months ago

Accounts department need to wake up

On 9 September 2024 I paid customs and duties. I got payment confirmation from YOU but sent proof of payment anyway also. on the 10th and 11th I sent pop again. On the tracking it shows on 9, 10 and 11 September "Held, unable to collect payment." This is ridiculous and very poor service.

3 replies

Capitec Bank

24 months ago

Bad customer service - Capitec Business

I opened a business account online on 20 August 2024. I was supposed to get a temporary password for online banking which I never received. After being on the phone with customer care for hours, trying to reset password etc. numerous cases have been logged with IT. It's a week later and still no feedback. No response on my emails either.

3 replies

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1 Star

13 (100%)

Nastasha W

Reviews

Taking forever to delivery packages and no communcation

False Advertising

No food no refund

Terrible

Urgent Request for Resolution Regarding Unit Transferability

False Promises and Poor Support

Poor Customer Care

Gift Card fail - no refund!

Accounts department need to wake up

Bad customer service - Capitec Business

Review Distribution

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