U
UberEats
Unclaimed Business
U
UberEats
Unclaimed Business
1,416 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, UberEats faces severe and systemic service failures across every measurable dimension. Customers consistently report orders not being delivered, drivers absconding with food, refunds being refused, and an almost total absence of accessible human customer support. The platform scores critically low on order accuracy and delivery, customer service, food quality, speed, and hygiene, reflecting deep operational breakdowns.
Top Strengths:
- •Wait Times & Speed of Service: A small number of customers note that when the system works, food can arrive within 20 minutes and ahead of estimates. Priority delivery occasionally functions as advertised.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
1.5
Score
Ranking
#2
in Food Delivery
NPS Score
-98
Recommended: Unlikely
Review Distribution
1.1|1,416 Reviews
May '25 - Apr '26
5(0.7%)
4(0.9%)
3(0.5%)
2(0.6%)
1(97.3%)
5(0.7%)
4(0.9%)
3(0.5%)
2(0.6%)
1(97.3%)
Recent reviews (1,416)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
TM
Tshepiso M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:45
UBEREATS disregards the clients complains. And don’t prioritise they concerns
Ordered food with UBEREATS from Nando my order was the last order before the store closed the driver collected my order on the way to me to deliver he cancelled the order and commented on the Uber Platform that there was no one to collect but the driver didn’t call nor make effort to arrive at the gate and the order was cancelled by the driver. No refund was given back to me, no food was taken back to the store, no food was reimbursed to me by UBEREATS nor NANDO’s Blue hills, Midrand. Till date none of them have made an effort to reply to my complains and issues regarding the order of +/- R500
Helpful (0)
|Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
19 Mar 2026, 08:45
UBEREATS disregards the clients complains. And don’t prioritise they concerns
Ordered food with UBEREATS from Nando my order was the last order before the store closed the driver collected my order on the way to me to deliver he cancelled the order and commented on the Uber Platform that there was no one to collect but the driver didn’t call nor make effort to arrive at the gate and the order was cancelled by the driver. No refund was given back to me, no food was taken back to the store, no food was reimbursed to me by UBEREATS nor NANDO’s Blue hills, Midrand. Till date none of them have made an effort to reply to my complains and issues regarding the order of +/- R500
0
Replies (0)NS
Ntombi S
1 reviews | Active since Jan 2020
18 Mar 2026, 11:18
I am lodging a formal dispute regarding Uber Eats order #35CDA from Game, Johannesburg City (dated 16 Feb 2026)
I am lodging a formal dispute regarding Uber Eats order #35CDA from Game, Johannesburg City (dated 16 Feb 2026). The driver, Tanaka (Vehicle: LY 33 BN GP), arrived at the incorrect street (Falcon Street) instead of the designated Bunting Road gate for Ndlovukazi Ladies Residence. These locations are separated by a campus perimeter fence, making physical access impossible. Furthermore, the driver attempted to deliver a grocery order instead of the stationery I ordered. Although the driver acknowledged the error, he falsely marked the order as 'Delivered' to collect the R154.97 fee. Uber Support has repeatedly refused a refund, citing that the driver 'waited for 8 minutes.' I contest this as the driver 'waited' at an inaccessible, incorrect location with the wrong items. This constitutes a breach of the Consumer Protection Act (CPA) for service not rendered. I require a full refund of R154.97 immediately.
Helpful (0)
|Replies (0)NS
Ntombi S
1 reviews | Active since Jan 2020
18 Mar 2026, 11:18
I am lodging a formal dispute regarding Uber Eats order #35CDA from Game, Johannesburg City (dated 16 Feb 2026)
I am lodging a formal dispute regarding Uber Eats order #35CDA from Game, Johannesburg City (dated 16 Feb 2026). The driver, Tanaka (Vehicle: LY 33 BN GP), arrived at the incorrect street (Falcon Street) instead of the designated Bunting Road gate for Ndlovukazi Ladies Residence. These locations are separated by a campus perimeter fence, making physical access impossible. Furthermore, the driver attempted to deliver a grocery order instead of the stationery I ordered. Although the driver acknowledged the error, he falsely marked the order as 'Delivered' to collect the R154.97 fee. Uber Support has repeatedly refused a refund, citing that the driver 'waited for 8 minutes.' I contest this as the driver 'waited' at an inaccessible, incorrect location with the wrong items. This constitutes a breach of the Consumer Protection Act (CPA) for service not rendered. I require a full refund of R154.97 immediately.
0
Replies (0)SM
Sivuyisiwe M
1 reviews | Active since Jan 2020
17 Mar 2026, 21:06
Charged 3 times and I wasn't aware
I need a refund from Uber eats, 3 payments had went on the 12th of March, till to date my money is gone, the disputed those payments I even changed my card, but UberEATS is t helping at all. They told me a name that had a profile name of ZINTLE
Helpful (0)
|Replies (0)SM
Sivuyisiwe M
1 reviews | Active since Jan 2020
17 Mar 2026, 21:06
Charged 3 times and I wasn't aware
I need a refund from Uber eats, 3 payments had went on the 12th of March, till to date my money is gone, the disputed those payments I even changed my card, but UberEATS is t helping at all. They told me a name that had a profile name of ZINTLE
0
Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
17 Mar 2026, 19:22
Extremely Disappointed With Uber Eats Service Driver Was Rude and My Order Never Arrived.
had a very disappointing experience with Uber Eats. My order was never delivered, and when I contacted the delivery driver to find out what was happening, he was extremely rude on the phone. Instead of helping or explaining the situation, he spoke disrespectfully telling me that his delivered my order on the street and that i will wait for him to come back and made the situation even more frustrating. It’s unacceptable for a customer to wait for food that never arrives and then be treated poorly when asking for an update. This experience showed a lack of professionalism and customer service. I hope Uber Eats addresses this kind of behavior because it reflects badly on the platform.
Helpful (0)
|Replies (0)LM
Lesego M
1 reviews | Active since Jan 2020
17 Mar 2026, 19:22
Extremely Disappointed With Uber Eats Service Driver Was Rude and My Order Never Arrived.
had a very disappointing experience with Uber Eats. My order was never delivered, and when I contacted the delivery driver to find out what was happening, he was extremely rude on the phone. Instead of helping or explaining the situation, he spoke disrespectfully telling me that his delivered my order on the street and that i will wait for him to come back and made the situation even more frustrating. It’s unacceptable for a customer to wait for food that never arrives and then be treated poorly when asking for an update. This experience showed a lack of professionalism and customer service. I hope Uber Eats addresses this kind of behavior because it reflects badly on the platform.
0
Replies (0)RJ
Reshina J
1 reviews | Active since Jan 2020
17 Mar 2026, 10:28
Terrible Service
Ordered Pizza Hut through Uber Eats. They left the pizza outside my gate on the grass ants went in the pizza. Even though I left instructions to dial my house. When I call CS it takes me to a call center in the Philippines!!!! The lady says they will escalate it. My children is hungry at home and I must wait for them to escalate the matter!!
Helpful (0)
|Replies (0)RJ
Reshina J
1 reviews | Active since Jan 2020
17 Mar 2026, 10:28
Terrible Service
Ordered Pizza Hut through Uber Eats. They left the pizza outside my gate on the grass ants went in the pizza. Even though I left instructions to dial my house. When I call CS it takes me to a call center in the Philippines!!!! The lady says they will escalate it. My children is hungry at home and I must wait for them to escalate the matter!!
0
Replies (0)NM
Ncumisa M
1 reviews | Active since Jan 2020
17 Mar 2026, 08:17
Very angry over UBER eats
Horrible experience with UBER eats, driver never delivered my food. He went to a wrong address and he confirmed he was at a wrong street when I was outside waiting for my food, now they refusing to refund me. I tried to call with no luck, so that means they allow their drivers to get away with crime. This is totally unacceptable.
Helpful (0)
|Replies (0)NM
Ncumisa M
1 reviews | Active since Jan 2020
17 Mar 2026, 08:17
Very angry over UBER eats
Horrible experience with UBER eats, driver never delivered my food. He went to a wrong address and he confirmed he was at a wrong street when I was outside waiting for my food, now they refusing to refund me. I tried to call with no luck, so that means they allow their drivers to get away with crime. This is totally unacceptable.
0
Replies (0)JD
Jono D
1 reviews | Active since Jan 2020
16 Mar 2026, 10:37
En****tification at its best
Stole R50 from me. They design the app so that when you approve an order you actually subscribe to Uber One, which immediately takes R50 from your account. They are tricking consumers into using this feature, and to unsubscribe you have to delve deep into menus in the Uber app (not Uber Eats) to actually cancel the subscription. True en****tification.
Helpful (0)
|Replies (0)JD
Jono D
1 reviews | Active since Jan 2020
16 Mar 2026, 10:37
En****tification at its best
Stole R50 from me. They design the app so that when you approve an order you actually subscribe to Uber One, which immediately takes R50 from your account. They are tricking consumers into using this feature, and to unsubscribe you have to delve deep into menus in the Uber app (not Uber Eats) to actually cancel the subscription. True en****tification.
0
Replies (0)MR