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Nando's
Verified Business
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Nando's
Verified Business
250 Reviews (last 12 months)
Responds in 11 hours 2 min
AI Review Summary
Based on recent customer reviews, Nando's faces significant challenges across virtually every aspect of the customer experience. Customers consistently report dry, sauceless chicken, incorrect and incomplete orders, extremely long wait times, dismissive and rude staff, and unresolved complaints. While a handful of branches receive praise for friendly service and good food, the overwhelming pattern is one of widespread operational failure and declining brand trust.
Top Strengths:
- •Customer Service & Staff Conduct: A small number of branches earn individual praise; staff like Thabelani at Scottburgh, Sakhina at Tzaneen, and Sihle at Grassy Park are named for exceptional, warm, and honest service that customers describe as memorable.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3Trustindex Rating
#3Ranked In Restaurants
11 hours 2 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 11 hours 7 min to reply
TrustIndex
3
Score
Ranking
#3
in Restaurants
Avg Reply
11 hours 2 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 11 hours 7 min to reply
Review Distribution
1.4|250 Reviews
May '25 - Apr '26
5(8.1%)
4(1.3%)
3(0%)
2(3.4%)
1(87.2%)
5(8.1%)
4(1.3%)
3(0%)
2(3.4%)
1(87.2%)
Recent reviews (250)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RJ
Redeemed J
1 reviews | Active since Jan 2020
18 Mar 2026, 13:41
Wrong order
I have lodged a complaint about a wrong order since Friday, 13 March 2026 and another complaint about Greenery which accepted my telephonic order only for them to tell me that they do not have the meal upon arrival.
Helpful (0)
|Replies (0)RJ
Redeemed J
1 reviews | Active since Jan 2020
18 Mar 2026, 13:41
Wrong order
I have lodged a complaint about a wrong order since Friday, 13 March 2026 and another complaint about Greenery which accepted my telephonic order only for them to tell me that they do not have the meal upon arrival.
0
Replies (0)NG
Nolwazi G
1 reviews | Active since Jan 2020
13 Mar 2026, 20:59
Poor Customer Service and Executing Instructions
On 5th February 2025 I went to Nando's Rivonia in the evening and via their drive thru I ordered livers and pap, which I have done before. I requested extra sauce. The meal was so dry and my instruction was not fulfilled. I have had this experience a few times at this branch and even raised a complaint with head office. However, the issue recurs. If my request cannot be fulfilled then my expectations should be managed and I will find a branch that can fulfil. Moreover, the respective branch has not even acknowledged my complaint. Yet, I received an email to rate my experience. Jump the gun much...
Helpful (0)
|Replies (0)NG
Nolwazi G
1 reviews | Active since Jan 2020
13 Mar 2026, 20:59
Poor Customer Service and Executing Instructions
On 5th February 2025 I went to Nando's Rivonia in the evening and via their drive thru I ordered livers and pap, which I have done before. I requested extra sauce. The meal was so dry and my instruction was not fulfilled. I have had this experience a few times at this branch and even raised a complaint with head office. However, the issue recurs. If my request cannot be fulfilled then my expectations should be managed and I will find a branch that can fulfil. Moreover, the respective branch has not even acknowledged my complaint. Yet, I received an email to rate my experience. Jump the gun much...
0
Replies (0)JM
Joel M
1 reviews | Active since Jan 2020
8 Mar 2026, 18:10
Tarven or Restaurant
Nando's at The Glen on Solomon Mahlangu and Olympus road plays very loud music. This in turn causes the workers to raise their voices loud in the kitchen. The staff refuses to reduce the volume. It's a tarven!
Helpful (0)
|Replies (0)JM
Joel M
1 reviews | Active since Jan 2020
8 Mar 2026, 18:10
Tarven or Restaurant
Nando's at The Glen on Solomon Mahlangu and Olympus road plays very loud music. This in turn causes the workers to raise their voices loud in the kitchen. The staff refuses to reduce the volume. It's a tarven!
0
Replies (0)SW
MN
Mamsy N
1 reviews | Active since Jan 2020
4 Mar 2026, 15:27
on the 25 Feb 2026 I bought a full chicken with 2 sides
on the 25 Feb 2026 I bought a full chicken with 2 sides .the chicken was plain no source on it there was no salad dressing I did call the costumer n the manager of Lynwood lane said I could have bought an extra source because they left the chicken to dry .so my R300 went down in the drain,we could not eat that chicken it was testing bad
Helpful (0)
|Replies (0)MN
Mamsy N
1 reviews | Active since Jan 2020
4 Mar 2026, 15:27
on the 25 Feb 2026 I bought a full chicken with 2 sides
on the 25 Feb 2026 I bought a full chicken with 2 sides .the chicken was plain no source on it there was no salad dressing I did call the costumer n the manager of Lynwood lane said I could have bought an extra source because they left the chicken to dry .so my R300 went down in the drain,we could not eat that chicken it was testing bad
0
Replies (0)TD
Tinashe D
1 reviews | Active since Jan 2020
3 Mar 2026, 21:34
Nando’s poor food & service
Had a bad experience at the store got wrong order and chips that were mixed with wedges. L Lodges a complain they said they will get back to me that was the end of it. I call them again n put on hold for over 15 mins no results at all. CAS-703052-X8C9K6
Helpful (0)
|Replies (0)TD
Tinashe D
1 reviews | Active since Jan 2020
3 Mar 2026, 21:34
Nando’s poor food & service
Had a bad experience at the store got wrong order and chips that were mixed with wedges. L Lodges a complain they said they will get back to me that was the end of it. I call them again n put on hold for over 15 mins no results at all. CAS-703052-X8C9K6
0
Replies (0)tZ
tendai Z
1 reviews | Active since Jan 2020
28 Feb 2026, 19:04
Formal Complaint – Late Delivery for Order DFD30288129
Good evening, I am very disappointed with the service received regarding Order Number DFD30288129 placed at Nando’s - Protea Glen Mall. The order was placed at 18:41, with an estimated arrival time of 19:32–19:47. However, the driver only collected the order at 19:53 and it was delivered at 20:10. This delay, together with the inaccurate timing shown on the app, is frustrating. Customers rely on those estimated times to plan accordingly. I would appreciate a clear explanation for what caused this delay and how this will be resolved. Kind regards,
Helpful (0)
|Replies (0)tZ
tendai Z
1 reviews | Active since Jan 2020
28 Feb 2026, 19:04
Formal Complaint – Late Delivery for Order DFD30288129
Good evening, I am very disappointed with the service received regarding Order Number DFD30288129 placed at Nando’s - Protea Glen Mall. The order was placed at 18:41, with an estimated arrival time of 19:32–19:47. However, the driver only collected the order at 19:53 and it was delivered at 20:10. This delay, together with the inaccurate timing shown on the app, is frustrating. Customers rely on those estimated times to plan accordingly. I would appreciate a clear explanation for what caused this delay and how this will be resolved. Kind regards,
0
Replies (0)eM
emily M
1 reviews | Active since Jan 2020
27 Feb 2026, 11:13
Nando's bad service
I am extremely disappointed with the service I received from Nando's Corlett. I purchased a full chicken and specifically asked for it to be cut into 8 pieces. However, when I received my order, it only had 7 pieces instead of 8. A full chicken should be properly portioned, and this is not what I paid for. When I contacted the store to resolve the issue, I was told that they are “not getting a driver,” which means they are not willing to correct their mistake or assist me further. I find this unacceptable. The mistake was made on their side, yet I am the one inconvenienced. This shows a lack of accountability and poor customer service. I would appreciate this matter being resolved urgently and proper quality control measures being put in place to prevent this from happening to other customers. I look forward to feedback and a proper resolution.
Helpful (0)
|Replies (0)eM
emily M
1 reviews | Active since Jan 2020
27 Feb 2026, 11:13
Nando's bad service
I am extremely disappointed with the service I received from Nando's Corlett. I purchased a full chicken and specifically asked for it to be cut into 8 pieces. However, when I received my order, it only had 7 pieces instead of 8. A full chicken should be properly portioned, and this is not what I paid for. When I contacted the store to resolve the issue, I was told that they are “not getting a driver,” which means they are not willing to correct their mistake or assist me further. I find this unacceptable. The mistake was made on their side, yet I am the one inconvenienced. This shows a lack of accountability and poor customer service. I would appreciate this matter being resolved urgently and proper quality control measures being put in place to prevent this from happening to other customers. I look forward to feedback and a proper resolution.
0
Replies (0)