ZK
Zane K
Active since Nov 2015
7
Reviews
0
Industries
Reviews
7 reviews4 weeks ago
Poor food quality, and idiocy all the way through management.
I'm writing this review simply because I've had enough of the poor service and sheer stupidity at how Nando's, particularly Nando's Montclair, Durban is being run. While the food isn't nearly as up to spec as how good Nando's used to be years ago, but it can barely compare to other Nando's branches in other areas. My biggest complaint is the fact that the store plays music so loudly, that you cannot hear the cashier, and the cashier cannot hear you, so they end up getting your order wrong. Clearly all the people this company has employed from low level management all the way to upper level management, are all mentally handicapped. I have no quarrel with music being played, but when its played so loudly that you cannot hear a person right next to you, clearly customer satisfaction isn't their primary goal but rather being stupid is. We do not go to Nando's to hear club-level loud music, we're trying to order food. Please try to get it right, I know it's really hard.
1 reply
81 months ago
Terrible ATM facilities
Absolutely terrible facilities. I have complained twice to Capitec's client care, and nothing ever gets done. I joined them in 2017 and was very pleased with the attitude at the time. Since then it has declined considerably. The ATM facilities in my local Montclair branch are always broken. Either both machines or more frequently the deposit ATM. This causes much difficulty as people then have to go into the branch to make deposits, there being only two ATM machines the lines are horribly long adding to the inconvenience. Sometimes these machines are broken for a week or longer, which causes havoc with my account payments, surely for other people as well. Obviously they are cheaper for a reason, however I would at this point rather pay higher fees at another bank just to have facilities which work. I am seriously considering switching banks over this matter. Terrible, will never recommend this bank ever again to anyone.
4 replies
85 months ago
Telkom refuses to replace stolen cables.
I have had to move to capped LTE internet with a different provider and at higher costs, as Telkom refuse to replace stolen cables in my area. After the floods in April 2019, the collapsing infrastructure made it very easy for thieves to steal cables, causing an internet and telephone landline blackout affecting businesses and homes. As more and more people began to call in to ask Telkom to rectify the matter, the response was that they will no longer be replacing copper cables in my area, and we can all pretty much just take a hike. Since this myself, and several neighbors have cancelled their Telkom landlines, and have moved to different internet provides, this however at their own expense. If they didn't want to replace the copper cables, the least they could have done is lay down fiber cables, which most of us would have been happy to switch to. However, 3-4 years on we are still waiting. I have nothing but contempt for Telkom and their appalling attitude towards their customers, and generally towards the South African public and small businesses.
0 replies
86 months ago
Telkom keeps neighborhoods and businesses without internet
I am furious at the fact that my landline, and landlines for the two blocks in my neighborhood have been down for over 2 weeks. Floods in KZN on April 29 caused damage, yet I have witnessed no attempts to repair the lines and restore connectivity. I live in Montclair, Durban South and I use my internet and landline for business. They have restored connectivity to surrounding neighborhoods but have left my block and another block completely in the dark. This includes 2 service stations which are without telephony. I have called numerous times only to be told they are working on it, and that I should buy a device which uses cellular, which means I would now need to pay for this and data, on top of already paying for my landline which is out of service. This is completely unacceptable. People in my neighborhood are furious and are moving to wireless internet and avoiding Telkom completely. I will be doing the same should Telkom not sort this situation out promptly. I need internet for my work and they are depriving me of an income. I'm tired of excuses, sort this matter out.
1 reply
99 months ago
Terrible service, no internet and no help.
Last Wednesday, a week ago, my internet abruptly stopped working. I sent a troubleshoot request to Afrihost.com, my ISP, and they replied the next day blaming my router. I mentioned my router is fine and sent them some log info from my router. They didn't bother replying until Sunday around midnight. Since they they have consistently blamed my router, despite me having tried another router from a friend to the same conclusion: zero connectivity. I have tried the same methods that they have had me try every other time over the past 5 years any time my connection goes down, to the same conclusion, nothing works. Yesterday they offered to call me at 20:00 which they didn't. I sent them another message in the troubleshooter this morning and several hours later they have still not responded. A week later I am no closer to any real answer, and despite me having tried a second router, they continue to blame that. I did mention that last week a day before my internet went down that a Telkom truck was servicing a pole, and the next day my internet died. I have also mentioned that almost every single time in the past I have had internet problems it was at the exchange. I cannot log a fault with Telkom however because I still have a dialtone on my line, and one of the things mentioned in their service is that they offer as a go-between Telkom and the client to settle issues. A week later I still have no internet and nothing but a bunch of dead end ideas from them. This is the first time I'm complaining about their service, as in the past their service has been exemplary. If this cannot be resolved soon I will be moving to another ISP which actually wants my business.
0 replies
118 months ago
Internet problems, No service
<p>I am currently with Afrihost as my ISP, with telkom obviously supplying telephony. For the last 2 weeks I have been waiting while they muck about trying to determine my issue, when eventually it was concluded that its Telkom related. Telkom was contacted by my ISP and elected to resolve the issue. I recieved an sms telling me a technician has been assigned to my fault, however I am still sitting here waiting. This has been going on nearly 2 weeks now. I decided to follow this matter up at a Telkom office only to be told there is a 6 month backlog on Telkom technical fault support due to a strike. This is completely unacceptable and I am sick to death of always having to wait weeks for service whenever I have an issue, and 90% of the time it is Telkom related.</p>
2 replies
128 months ago
Terrible service.
My landline has been intermittent for nearly a month now. It started off when my line died at the end of October. A Telkom technician came around and fiddled a bit, but the line was not completely working by the time he left. Since then the line has died again. My ISP and I have repeatedly contacted Telkom over a period of nearly three weeks with with Telkom making absolutely no attempt at service. Attempting to sort this matter out at the local branch has also not yielded any results.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)