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Afrihost.com
Unclaimed Business
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Afrihost.com
Unclaimed Business
828 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Afrihost.com is experiencing widespread customer dissatisfaction across all core service dimensions. Customers consistently describe extended outages without resolution, billing errors, poor communication, failed installations, and support agents who lack the authority or knowledge to resolve issues. While a small number of reviews praise individual agents by name, the overwhelming pattern reflects systemic service delivery failures across Network Reliability (1.1), Installation (1.0), Communication (1.0), Customer Service (1.2), and Billing (1.1).
Top Strengths:
- •Customer Service & Support Quality: A handful of named agents such as Victor R, Andile, Vutisani, Flora, and Philani receive genuine praise for going above and beyond, resolving issues in single interactions, and following up personally with customers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2
Score
Ranking
#25
in Fibre & Broadband
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.3|828 Reviews
May '25 - Apr '26
5(4.6%)
4(1.2%)
3(1.2%)
2(3.3%)
1(89.8%)
5(4.6%)
4(1.2%)
3(1.2%)
2(3.3%)
1(89.8%)
Recent reviews (828)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
SD
Shereen D
1 reviews | Active since Jan 2020
19 Mar 2026, 10:02
Horrible service
I am extremely disappointed with the level of service I’ve received from Afrihost. I have been a customer since 2021, and my fibre line has been experiencing ongoing issues since 2025 with little to no resolution. Last night, my fibre connection stopped working completely. I logged a support request, yet nearly 12 hours later, I am still without assistance. I have been informed that there is a 72-hour waiting period, despite explaining clearly that I work from home and rely on this service for my income. This delay is unacceptable and is directly impacting my ability to earn a living. What is most frustrating is the inconsistency in service—if a payment is missed, the service is suspended immediately, yet when the customer is in need, there is no urgency or accountability from Afrihost. I am paying a premium for this service and expect reliable support and timely resolution. I request immediate escalation of this issue, urgent technical assistance, and clarity on compensation for downtime. If this matter is not resolved promptly, I will have no choice but to consider alternative providers. I expect a response as a matter of urgency.
Helpful (0)
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Shereen D
1 reviews | Active since Jan 2020
19 Mar 2026, 10:02
Horrible service
I am extremely disappointed with the level of service I’ve received from Afrihost. I have been a customer since 2021, and my fibre line has been experiencing ongoing issues since 2025 with little to no resolution. Last night, my fibre connection stopped working completely. I logged a support request, yet nearly 12 hours later, I am still without assistance. I have been informed that there is a 72-hour waiting period, despite explaining clearly that I work from home and rely on this service for my income. This delay is unacceptable and is directly impacting my ability to earn a living. What is most frustrating is the inconsistency in service—if a payment is missed, the service is suspended immediately, yet when the customer is in need, there is no urgency or accountability from Afrihost. I am paying a premium for this service and expect reliable support and timely resolution. I request immediate escalation of this issue, urgent technical assistance, and clarity on compensation for downtime. If this matter is not resolved promptly, I will have no choice but to consider alternative providers. I expect a response as a matter of urgency.
0
Replies (0)TR
TANYA R
1 reviews | Active since Jan 2020
18 Mar 2026, 18:49
Installation Complaint
I submitted an application for prepaid Fibre with Afrihost on the 8th of March. The router was ordered and subsequently delivered, and I received notification that Open Serve would arrange the installation. Despite multiple phone calls and escalations, we are still without Fibre, and Open Serve has not yet made any installation arrangements. My daughter works from home, and this delay is causing significant issues. I am very disappointed with the service I have received thus far.
Helpful (0)
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TANYA R
1 reviews | Active since Jan 2020
18 Mar 2026, 18:49
Installation Complaint
I submitted an application for prepaid Fibre with Afrihost on the 8th of March. The router was ordered and subsequently delivered, and I received notification that Open Serve would arrange the installation. Despite multiple phone calls and escalations, we are still without Fibre, and Open Serve has not yet made any installation arrangements. My daughter works from home, and this delay is causing significant issues. I am very disappointed with the service I have received thus far.
0
Replies (0)QL
Quinton L
1 reviews | Active since Jan 2020
17 Mar 2026, 19:18
Constant intermitting fault on line nearly a month now
We have been experiencing intermitting fault on our line since 21 Feb 2026 when we first logged the complaint via the WhatsApp chat. We received a Vumatel ticket that same day and the and the next day it was closed but problem not solved. So we logged a complaint again with no ticket opened. We have now logged a total of 6 complaints since 21 Feb 2026 and instead of assisting us the problem is becoming more severe where we struggle to connect almost every 10-15min for up to 30minutes with no connection. This is absolutely unacceptable and we are now ready to cancel our plan and move to a new service provider that will actually assist us in this regard. And the sad part is we have been with Afrihost for yrs and never had this issue. So sad that service delivery is this bad.
Helpful (0)
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Quinton L
1 reviews | Active since Jan 2020
17 Mar 2026, 19:18
Constant intermitting fault on line nearly a month now
We have been experiencing intermitting fault on our line since 21 Feb 2026 when we first logged the complaint via the WhatsApp chat. We received a Vumatel ticket that same day and the and the next day it was closed but problem not solved. So we logged a complaint again with no ticket opened. We have now logged a total of 6 complaints since 21 Feb 2026 and instead of assisting us the problem is becoming more severe where we struggle to connect almost every 10-15min for up to 30minutes with no connection. This is absolutely unacceptable and we are now ready to cancel our plan and move to a new service provider that will actually assist us in this regard. And the sad part is we have been with Afrihost for yrs and never had this issue. So sad that service delivery is this bad.
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Replies (0)HM
Herold M
1 reviews | Active since Jan 2020
17 Mar 2026, 17:26
Poor Service
Your service is horrible. The so called WhatsApp support is not working. I wouldn’t advise anyone to use this service its a pain. I have Spend 3 hours typing on WhatsApp with no positive resolution.
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Willi B
1 reviews | Active since Jan 2020
17 Mar 2026, 06:42
Afrihost you lost your touch
I ordered a new fibre service on 23 February 2026. To date, I've been billed and have been on calls and WhatsApp with multiple call centre agents, with no resolution. After 7-8 years as a loyal client and receiving good service, you are going to lose a client.
Helpful (0)
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Willi B
1 reviews | Active since Jan 2020
17 Mar 2026, 06:42
Afrihost you lost your touch
I ordered a new fibre service on 23 February 2026. To date, I've been billed and have been on calls and WhatsApp with multiple call centre agents, with no resolution. After 7-8 years as a loyal client and receiving good service, you are going to lose a client.
0
Replies (0)WT
Willan T
1 reviews | Active since Jan 2020
17 Mar 2026, 06:35
Afrihost Fibre Down After “Activation” – No Accountability, No Resolution
I’m extremely frustrated with the level of service received from Afrihost. My fibre line was working perfectly until I received confirmation that my line had been “activated.” Immediately after that message, my connection dropped completely and has been offline since. The ONT shows a flashing PON light, which clearly indicates a fibre network provisioning/authentication issue — not a problem inside my home network. To avoid wasting time, I did extensive troubleshooting myself: Rebooted and reset all equipment Verified all cabling and connections Removed my router entirely to isolate the issue Confirmed the ONT has power and link, but cannot authenticate upstream I also provided Afrihost with detailed technical logs showing that: The router is attempting PPPoE authentication correctly No response is being received from the network (which points to a service-side issue, not a user issue) Despite all of this, the response from support was simply: “No update yet, please wait.” That’s it. No escalation. No ownership. No attempt to actually diagnose the issue. Even more frustrating, I was asked to perform irrelevant troubleshooting steps (like connecting directly to the ONT), which shows a lack of understanding of how fibre/PPPoE setups actually work. This is clearly a provisioning or configuration error introduced during their “activation” process, yet no one is taking responsibility. Being told to “just wait” while a paid service is completely down is unacceptable. Afrihost positions itself as a premium ISP, but this experience shows a serious gap in both technical competence and customer support.
Helpful (0)
|Replies (0)WT
Willan T
1 reviews | Active since Jan 2020
17 Mar 2026, 06:35
Afrihost Fibre Down After “Activation” – No Accountability, No Resolution
I’m extremely frustrated with the level of service received from Afrihost. My fibre line was working perfectly until I received confirmation that my line had been “activated.” Immediately after that message, my connection dropped completely and has been offline since. The ONT shows a flashing PON light, which clearly indicates a fibre network provisioning/authentication issue — not a problem inside my home network. To avoid wasting time, I did extensive troubleshooting myself: Rebooted and reset all equipment Verified all cabling and connections Removed my router entirely to isolate the issue Confirmed the ONT has power and link, but cannot authenticate upstream I also provided Afrihost with detailed technical logs showing that: The router is attempting PPPoE authentication correctly No response is being received from the network (which points to a service-side issue, not a user issue) Despite all of this, the response from support was simply: “No update yet, please wait.” That’s it. No escalation. No ownership. No attempt to actually diagnose the issue. Even more frustrating, I was asked to perform irrelevant troubleshooting steps (like connecting directly to the ONT), which shows a lack of understanding of how fibre/PPPoE setups actually work. This is clearly a provisioning or configuration error introduced during their “activation” process, yet no one is taking responsibility. Being told to “just wait” while a paid service is completely down is unacceptable. Afrihost positions itself as a premium ISP, but this experience shows a serious gap in both technical competence and customer support.
0
Replies (0)KK
Karine K
1 reviews | Active since Jan 2020
16 Mar 2026, 16:58
Afrihost : don’t go there.
Today exactly 1 month without internet/wifi. Two weeks ago they finally ( after 2 days of waiting ) collected our TP link device for examination. ( it is still under warranty). Saturday March 14, i received an sms message from dpd laser telling me the “ parcel of Afrihost “ would be delivered. Again, like the other times, the address was totally wrong. I tried to correct the address. And asked them to call me. We waited all day at home. Nobody showed up. This morning March 16, again an sms from dpd laser. Again wrong address. I again contacted them AND Afrihost. Explaining again our address, explaining how to find us. Giving details from google maps. We live near the N2 so not in a remoted area. But we live in an estate so i gave details about how to enter the estate. This afternoon we received email from Afrihost, asking if we were okay!!! And asking if they had the correct address. Needless to say the address was totally incorrect. I don’t know how they do it? Do they specialise in not reading what you send them, and sent them before, again and again? Needless to say again a day has passed - for me at home, waiting to open the gate for the delivery - only to see no parcel was delivered. And i wrote to Afrihost no parcel was delivered but they did not respond anymore. I am a client since October. From day 1 there were problems. I don’t understand how they can continue to exist like this. In my working career i handled financial and economical juridical problems . I can honestly say, if one company would react and work like that in Europe, they would not exist one day longer. It is really outrageous and scandalous. They take your money each month… and more. They give no service whatsoever if you have problems.
Helpful (0)
|Replies (0)KK
Karine K
1 reviews | Active since Jan 2020
16 Mar 2026, 16:58
Afrihost : don’t go there.
Today exactly 1 month without internet/wifi. Two weeks ago they finally ( after 2 days of waiting ) collected our TP link device for examination. ( it is still under warranty). Saturday March 14, i received an sms message from dpd laser telling me the “ parcel of Afrihost “ would be delivered. Again, like the other times, the address was totally wrong. I tried to correct the address. And asked them to call me. We waited all day at home. Nobody showed up. This morning March 16, again an sms from dpd laser. Again wrong address. I again contacted them AND Afrihost. Explaining again our address, explaining how to find us. Giving details from google maps. We live near the N2 so not in a remoted area. But we live in an estate so i gave details about how to enter the estate. This afternoon we received email from Afrihost, asking if we were okay!!! And asking if they had the correct address. Needless to say the address was totally incorrect. I don’t know how they do it? Do they specialise in not reading what you send them, and sent them before, again and again? Needless to say again a day has passed - for me at home, waiting to open the gate for the delivery - only to see no parcel was delivered. And i wrote to Afrihost no parcel was delivered but they did not respond anymore. I am a client since October. From day 1 there were problems. I don’t understand how they can continue to exist like this. In my working career i handled financial and economical juridical problems . I can honestly say, if one company would react and work like that in Europe, they would not exist one day longer. It is really outrageous and scandalous. They take your money each month… and more. They give no service whatsoever if you have problems.
0
Replies (0)RM
Rory M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:22
10 days no service, but pay the full price?
My area had an outage (Openserve) for 10 days last month. Afrihost will not pass a credit for this stating its not their problem. Several emails to their accounts department yield the same result - not our problem. I pay Afrihost for a service, I did not receive this service. This is poor customer service. Stay away.
Helpful (0)
|Replies (0)RM
Rory M
1 reviews | Active since Jan 2020
16 Mar 2026, 16:22
10 days no service, but pay the full price?
My area had an outage (Openserve) for 10 days last month. Afrihost will not pass a credit for this stating its not their problem. Several emails to their accounts department yield the same result - not our problem. I pay Afrihost for a service, I did not receive this service. This is poor customer service. Stay away.
0
Replies (0)