LS
Lorinda S
Active since Oct 2018
178
Reviews
0
Industries
Reviews
178 reviews1 month ago
Urgent: Unresolved Delivery and Account Issues
DSV Customer Support, used by FNB I hope this message finds you well. I am writing to formally express my frustration and dissatisfaction with the ongoing issues I have been experiencing with your service since February 9th. Despite multiple attempts to resolve the situation, it remains unresolved, and I am deeply concerned about the lack of communication and the way my concerns have been handled. Delivery of Card: I was informed that I would be able to either collect my card at the Fourways branch or pay R290 for home delivery. However, the delivery process has not been managed properly, and it seems that there has been no clear communication on when or how my card will be delivered. I understand that DSV may only be able to deliver on certain days, but this lack of flexibility is highly inconvenient and has caused unnecessary delays. Account Management: I currently have four accounts associated with my profile, and each has had funds deposited. However, despite this, there has been no resolution regarding my account status or delivery request. It seems that DSV’s system is either not capturing this information or is failing to account for the limited delivery window, which I find extremely frustrating. Customer Support: It seems that my attempts to resolve this issue through customer support have not been effective. There is little to no follow-up from your team, and I have not received clear answers regarding the status of my account or the delivery of my card. Given the ongoing nature of these issues and the lack of adequate response, I am considering closing my accounts and moving to a different service provider. I would appreciate it if you could escalate this matter to a higher level of support for immediate resolution. Please advise on the next steps to resolve the delivery issue and confirm the status of my accounts. I expect a prompt response and a satisfactory solution. If these issues are not addressed in a timely and professional manner, I will have no choice but to close my accounts and take my business elsewhere.
53 replies
2 months ago
Incompetence
This is most poor service ever. After call fot uofrade a bank account it took 3 weeks for delivery a card. DSV keep coming to deliver the days that Im not available. It seems . The I downgrmy account because expected me to pay for a service but couldn't arrange for card to be delivered. Now my account is blocked and cannot transfer or make payments. Really! In the reviews is this most expensive bank costs but they cannot deliver a card. Wait more than a week to indeed a card again. No wonder I'm going to close the account with this service Open my account to do payment!!!!!!
53 replies
3 months ago
Empty promises no communication poor managety
Onthe 31st they say the money eill be paid in 3 days. Discovery and Sanlam do it in 5 days. But old mutual since the 28the don't communicate thete app is not working. after complaints the said 3 days. Since the the 3 days past. The next excuse is the people os on leave. wonder what is next excuse. This is coming from a supervisor.... maybe the should investigate there...for making promises that is not kep
0 replies
3 months ago
Urgent: Continued Lack of Communication and Unfulfilled Commitments
Dear Old Mutual Management Team, I am writing to formally express my concern regarding the continued lack of communication and follow-through from Old Mutual. Despite multiple emails and follow-ups, there has been no meaningful response. Three days passed without for payment and it is now seven days later with still no resolution or clear feedback. I have been informed that staff are on leave, however this does not justify the complete absence of communication or accountability. At this stage, I have received only promises from management that have not been kept. In contrast, both Discovery and Sanlam have moved forward decisively and are providing active support. Unfortunately, there has been no comparable progress from Old Mutual. This ongoing silence is unacceptable and reflects poorly on service standards. I request urgent written confirmation of: Who is responsible for my matter, What the current status is, and When I can expect a concrete outcome. Should this lack of communication continue, I will be forced to reconsider my position and explore alternatives where professional service and accountability are upheld. I trust this matter will now receive the urgent attention it requires.
0 replies
3 months ago
Old Mutual every one is on leave and cannot keep promises
The email from the specialist support said 3 days. To follow up what is happening all of a sudden change that sll the people were on leave ant not able to assist. First promise is not kept Second every one is not on leave. No support or communication again Yout specialist make promises that not is not kept... interesting how it is working even a specialist don't care no support when calling and promising from management that doest not mean anything
0 replies
3 months ago
Money making scheme of DSTV
Still my account is not resolve. After 3 emails complaints. But you call to sell products Again my app does not give me an option to cancel the stream or decoder. Why will I have a package for decoder and streaming. And still no support. I refuse to pay this amount for a decoder package that cannot be used...because I had the streaming that was paid.
0 replies
4 months ago
No support
Good day, it is intresting when you need for the money to be paid it is difficult to get any support. Discovery took 4 days but you need 21 days with no support to know where is the process and why it is taking such a long period. It seems going forward to do bussines with Discovery they take 5 days for paying out the money.
112 replies
4 months ago
Annuity - Policy Payment - Outstanding
Good day, I am writing to request an update regarding the policy that still needs to be paid. Since the 18th, I was informed via email that forms would be sent. After a follow-up phone call, I was advised that I would receive notifications via SMS. Unfortunately, no SMS notifications were ever received. I am concerned about the lack of communication and would appreciate a clear update on the status of this policy and the next steps required from my side. I also find it concerning that Discovery was able to assist promptly, while I am being directed to a digital process that is not functioning correctly. I am unable to complete the facial scanning step, which has prevented me from proceeding. Please advise urgently on how this matter can be resolved.
56 replies
4 months ago
STILL 2 PLANNES AND SYSTEM DOESN NOT ALLOW YOU TO CHANGE IT!
Good day, My account still shows two active packages: Stream and Decoder. Please explain how it is possible to watch two channels at the same time, because this does not make sense and is not what I requested. When I try to activate the decoder, it only shows Top Channel and no other options. This clearly indicates that something is wrong on your system. Please deactivate the Decoder package immediately. I only want the R29 Stream package on my account. I will not be paying R1,700 for system errors that are not caused by me. Your support consultant also refused to assist, saying she is “not allowed,” which is unacceptable. Kindly resolve this urgently and confirm once the corrections have been made. Cancel the stream packages for once and for all please! as I did it last month Thank you.
0 replies
4 months ago
REFUND REFER TO QUESTIONS
IT IS INTRESTING IF YOU NEED A REFUND AND SEND AN EMAIL AND THEY REFER YOU TO QUESTIONS. IS THIS TO HARD WORK TO RESPOND ON AN EMAIL?
0 replies
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1 (0.5617977528089888%)
1 Star
177 (99.43820224719101%)