How does FNB (First National Bank) compare to other Banking companies?

FNB (First National Bank) scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.4. Their strongest theme is Branch Experience (1.4); their weakest is Customer Service (1.1). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (2.6). How is the AI Score calculated? →

Is FNB (First National Bank) trustworthy?

FNB (First National Bank) has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 7,316 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 5 hours 12 min. Hellopeter has tracked FNB (First National Bank) across 111,180 total reviews. How is the TrustIndex calculated? →

FNB (First National Bank) Reviews | 2.9 TrustIndex

FNB (First National Bank) Reviews | 2.9 TrustIndex | Hellopeter

Review Distribution

1.3|7,316 Reviews

Jun '25 - May '26

Frequently Asked Questions About FNB (First National Bank)

What do customers say about FNB (First National Bank)?

Based on recent customer reviews, FNB (First National Bank) is facing significant customer dissatisfaction across most service dimensions. Customers consistently report frustration with unresolved disputes, prolonged ***** investigations, account closures without explanation, and difficulty accessing funds. While isolated branch staff receive praise for going beyond expectations, systemic issues with call centres, secure chat, and complaint resolution dominate the feedback landscape.

What are the most common complaints about FNB (First National Bank)?

The most common complaint about FNB (First National Bank), based on Hellopeter's AI analysis of recent customer reviews, is Staff & Branch Experience. Branch experiences are mixed, with named consultants like Neo, Kearabilwe, and Lethabo receiving genuine praise. However, many customers report rude staff, dismissive attitudes, branches unable to assist with basic queries, and being sent away to call centres rather than helped in person.

Recent reviews (7,316)

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Popular mentions

***** case secure chat private banker debit order account closure bank charges no feedback helpful consultant great service friendly staff

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 13:04

Subject: Missing Refund – Poor Service and Lack of Resolution

I am extremely disappointed with the service I have received from FNB regarding a missing refund on my account. On 23 April, a transaction of R1830.65 was made to Booking.com. I cancelled the booking, and the cancellation was approved on 24 April. A refund was subsequently initiated. According to my bank statement, the amount of R1830.65 was credited back into my account. However, I did not receive any inContact notification confirming the reversal, and more importantly, the funds have not reflected in my available balance. I have made multiple attempts to resolve this matter through FNB’s support channels. I have spoken to six different consultants via Secure Chat, each providing conflicting information about the status of my refund. I also contacted the call centre, where the consultant was unable to explain what had happened or assist in resolving the issue. This lack of consistency, accountability, and resolution is unacceptable. As a customer, I expect clear communication and efficient handling of financial discrepancies. I request that FNB urgently investigate this matter, provide a clear explanation of what has happened to my refund, and ensure that the funds are correctly reflected in my account without further delay. This experience has been highly frustrating, and I hope for a swift and satisfactory resolution.

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Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 13:04

Subject: Missing Refund – Poor Service and Lack of Resolution

Replies (1)

Danie C

1 reviews | Active since Jan 2020

6 May 2026, 12:56

What is FNB private bank there for? They don't even respond to their "private bank" customers on any platform. Same goes for FNB "Can't care less"

So far, and counting, it's been 4 weeks that I, as a private bank customer, has been waiting for my personal banker, or FNB "Care" to call me back.... All I get is the standard automated email response

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Danie C

1 reviews | Active since Jan 2020

6 May 2026, 12:56

What is FNB private bank there for? They don't even respond to their "private bank" customers on any platform. Same goes for FNB "Can't care less"

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 11:45

We sat in this branc...

We sat in this branch for over 30 minutes whilst sitting with NO service Watching over 10 to 15 staff members walking to the back while only 3 or 4 on the floor

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Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 11:45

We sat in this branc...

We sat in this branch for over 30 minutes whilst sitting with NO service Watching over 10 to 15 staff members walking to the back while only 3 or 4 on the floor

Replies (1)

frans J

1 reviews | Active since Jan 2020

6 May 2026, 10:26

FNB secure chat a total disaster and unqualified staff

what a disaster trying to talk through ---secure chat---- eventually after 3 efforts ( previous 2 waited more than n hour to get a response and then oops we lost you due to inactivity) I got through just now just to speak to someone doesnt listen or read my request----plays it off due to powerball efforts and then try to tell him PLEASE READ my request oops we lost you due to inactivity what a shame ---what an *********** staff member

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frans J

1 reviews | Active since Jan 2020

6 May 2026, 10:26

FNB secure chat a total disaster and unqualified staff

Replies (1)

Christo A

1 reviews | Active since Jan 2020

6 May 2026, 10:15

Hold placed with no contact or warning.

They put a hold on inheritance funds as it comes into my account, but they don't contact me at all to notify me of this. I had to find out due to a failed payment. I sent all the documents from the executor. 24 hours later, there's still a hold on my funds and I can't pay my expenses. No reference number, no response to emails. Placing a hold on large amounts makes sense, but not contacting the person and not responding to them is unacceptable and amounts to incompetence and disregard for their customers. Please avoid this bank.

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Christo A

1 reviews | Active since Jan 2020

6 May 2026, 10:15

Hold placed with no contact or warning.

Replies (2)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 10:05

Compliment Fnb King Williams Town

I have experienced an excellent service from Ntombi Kana at FNB King Williams Town branch. She assisted me with so much kindness and patience taking to account that I am an elderly person therefore I take my time to understand but she made me feel important and seen. I had a problem with my account I needed to understand the charges that were going from my account the she helped me save by downgrading and taking up a funeral policy now I will be seeing value for my money ,thank you Ntombi you really assisted me .

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Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 10:05

Compliment Fnb King Williams Town

Replies (1)

Kuben G

1 reviews | Active since Jan 2020

6 May 2026, 09:59

Pathetic as usual

This has to be the worst bank in the world. I’m absolutely convinced. They placed a hold on my account and NOBODY can assist. Now they closed the account and have taken all my funds. You call in and they ask you to go into the branch. You go into the branch and they ask you to call in. Absolutely poor!!

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Kuben G

1 reviews | Active since Jan 2020

6 May 2026, 09:59

Pathetic as usual

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Llewellyn R

1 reviews | Active since Jan 2020

6 May 2026, 09:58

Business call centre escalates issues to back office technical support but no feedback

Business call centre escalates issues to back office technical support but no feedback, you have to call in again the next day.Been struggling to load recipients on their web app for more that a week

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Llewellyn R

1 reviews | Active since Jan 2020

6 May 2026, 09:58

Business call centre escalates issues to back office technical support but no feedback

Business call centre escalates issues to back office technical support but no feedback, you have to call in again the next day.Been struggling to load recipients on their web app for more that a week

Replies (1)