What are the most common complaints about GoTyme Bank | Formerly TymeBank?

The most common complaint about GoTyme Bank | Formerly TymeBank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customer Service & Communication (2.4) draws heavy criticism for unanswered emails, long hold times that exhaust airtime, promised callbacks that never come, and case numbers closed without resolution. The absence of physical branches compounds frustration when escalation is needed.

How does GoTyme Bank | Formerly TymeBank compare to other Banking companies?

GoTyme Bank | Formerly TymeBank scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.4. Their strongest theme is Branch Experience (3.8); their weakest is Account Access (2.2). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (2.6). How is the AI Score calculated? →

Is GoTyme Bank | Formerly TymeBank trustworthy?

GoTyme Bank | Formerly TymeBank has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 4,917 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 5 hours 37 min. Hellopeter has tracked GoTyme Bank | Formerly TymeBank across 10,179 total reviews. How is the TrustIndex calculated? →

GoTyme Bank | Formerly TymeBank Reviews | 8.5 TrustIndex

GoTyme Bank | Formerly TymeBank Reviews | 8.5 TrustIndex | Hellopeter

Review Distribution

4|4,917 Reviews

Jun '25 - May '26

Frequently Asked Questions About GoTyme Bank | Formerly TymeBank

What do customers say about GoTyme Bank | Formerly TymeBank?

Based on recent customer reviews, GoTyme Bank (formerly TymeBank) shows a deeply polarised customer experience. Praise centres on individually named call centre agents who deliver fast, friendly resolutions, while frustration concentrates on account holds, *****-handling failures, broken kiosks, and unresolved disputes. The bank's lack of physical branches amplifies pain when digital or call centre channels fail, leaving customers stranded without recourse.

What is GoTyme Bank | Formerly TymeBank's biggest strength?

GoTyme Bank | Formerly TymeBank's biggest strength, according to Hellopeter's AI analysis, is Staff & Branch Experience. Staff & Branch Experience (3.8) is the standout strength. Customers repeatedly name agents like Tumelo Molele, Yolande Jacobs, Lerato Legodi, Simphiwe Tshabalala, Portia Sekhula and Similo Ngwenya for patience, professionalism and going the extra mile during phone interactions.

Recent reviews (4,917)

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Popular mentions

Tumelo Molele helpful agent Yolande Jacobs excellent service friendly debit hold account blocked ***** declined no response no branches

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 13:02

Helped me alot

Helped me alot. The person I was with on the call was customer friendly

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 13:02

Helped me alot

Helped me alot. The person I was with on the call was customer friendly

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 11:49

Tymebank terminated my account then sent My refund of R453

Tymebank terminated my account then sent My refund of R453. But still haven’t sent the money from my goalsave which is R8029 when I call them they say they don’t see the goalsave thank God I printed the monthly statement as proof that I haven’t withdrawn the money

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 11:49

Tymebank terminated my account then sent My refund of R453

Replies (1)

Vanesse S

1 reviews | Active since Jan 2020

6 May 2026, 10:29

*****ulent debit order will not refund.

A *****ulent debit order R474 off my accounts from vodacom. No debicheck permission given and secondly there is NO DEBIT ORDER LOADED FOR VODACOM. Now two weeks later they are still wasting my time. It's a disgrace this level of service. I have been with Tyme bank since the inception. The chat on Go Tyme jyst wastes my time. It's been 2 weeks. No answer. A disgrace.

Helpful (0)

|Replies (1)

Vanesse S

1 reviews | Active since Jan 2020

6 May 2026, 10:29

*****ulent debit order will not refund.

Replies (1)

Collen

1 reviews | Active since Jan 2020

6 May 2026, 10:28

Kaesey did her best ...

Kaesey did her best to solve my problem and also offered to other information I may need.

Helpful (0)

|Replies (1)

Collen

1 reviews | Active since Jan 2020

6 May 2026, 10:28

Kaesey did her best ...

Kaesey did her best to solve my problem and also offered to other information I may need.

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 08:35

Excellent friendly s...

Excellent friendly service resolving debit challenge and my debit was reversed successfully

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

6 May 2026, 08:35

Excellent friendly s...

Excellent friendly service resolving debit challenge and my debit was reversed successfully

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

5 May 2026, 18:53

Money reversal

I'd like to thank the lady who's been assisting me with my case, TymeBank staff have been really helpful quarter of the money was transferred back into my account. Thank you so much

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

5 May 2026, 18:53

Money reversal

I'd like to thank the lady who's been assisting me with my case, TymeBank staff have been really helpful quarter of the money was transferred back into my account. Thank you so much

Replies (1)

Nonhlanhla M

1 reviews | Active since Jan 2020

5 May 2026, 18:00

Refund the amount that went off to the wrong merchandise! I didn’t authorise 2 payments to woolworth

I was doing my online payment and online purchase- the correct amount went off on the payment I wanted to make then I was now buying food paying with my tyme bank payment went off but to a wrong merchant and incorrect amount. I tried to log in an explain that money went off to the unauthorised merchant.poor customer service!

Helpful (0)

|Replies (2)

Nonhlanhla M

1 reviews | Active since Jan 2020

5 May 2026, 18:00

Refund the amount that went off to the wrong merchandise! I didn’t authorise 2 payments to woolworth

Replies (2)

Anonymous

1 reviews | Active since Jan 2020

5 May 2026, 11:14

Internet banking

I wanted to deposit money into my Deriv trading account on TymeBank and to do that I need to use internet banking, and I called to get help and told me internet banking has been discontinued.

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

5 May 2026, 11:14

Internet banking

I wanted to deposit money into my Deriv trading account on TymeBank and to do that I need to use internet banking, and I called to get help and told me internet banking has been discontinued.

Replies (1)

Top Strengths:

Frequently Asked Questions About GoTyme Bank | Formerly TymeBank

What do customers say about GoTyme Bank | Formerly TymeBank?

What is GoTyme Bank | Formerly TymeBank's biggest strength?

Recent reviews (4,917)

Helped me alot

Helped me alot

Tymebank terminated my account then sent My refund of R453

Tymebank terminated my account then sent My refund of R453

*****ulent debit order will not refund.

*****ulent debit order will not refund.

Kaesey did her best ...

Kaesey did her best ...

Excellent friendly s...

Excellent friendly s...

Money reversal

Money reversal

Refund the amount that went off to the wrong merchandise! I didn’t authorise 2 payments to woolworth

Refund the amount that went off to the wrong merchandise! I didn’t authorise 2 payments to woolworth

Internet banking

Internet banking

What are the most common complaints about GoTyme Bank | Formerly TymeBank?

How does GoTyme Bank | Formerly TymeBank compare to other Banking companies?

Is GoTyme Bank | Formerly TymeBank trustworthy?