What are the most common complaints about GoTyme Bank | Formerly TymeBank?

The most common complaint about GoTyme Bank | Formerly TymeBank, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customer Service & Communication (2.4) draws heavy criticism for unanswered emails, long hold times that exhaust airtime, promised callbacks that never come, and case numbers closed without resolution. The absence of physical branches compounds frustration when escalation is needed.

How does GoTyme Bank | Formerly TymeBank compare to other Banking companies?

GoTyme Bank | Formerly TymeBank scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.4. Their strongest theme is Branch Experience (3.8); their weakest is Account Access (2.2). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (2.6). How is the AI Score calculated? →

Is GoTyme Bank | Formerly TymeBank trustworthy?

GoTyme Bank | Formerly TymeBank has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 3,784 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 43 min. Hellopeter has tracked GoTyme Bank | Formerly TymeBank across 10,024 total reviews. How is the TrustIndex calculated? →

GoTyme Bank | Formerly TymeBank Reviews | 8.6 TrustIndex

GoTyme Bank | Formerly TymeBank Reviews | 8.6 TrustIndex | Hellopeter

Review Distribution

3.9|3,784 Reviews

Aug '25 - Jul '26

Frequently Asked Questions About GoTyme Bank | Formerly TymeBank

What do customers say about GoTyme Bank | Formerly TymeBank?

Based on recent customer reviews, GoTyme Bank (formerly TymeBank) shows a deeply polarised customer experience. Praise centres on individually named call centre agents who deliver fast, friendly resolutions, while frustration concentrates on account holds, *****-handling failures, broken kiosks, and unresolved disputes. The bank's lack of physical branches amplifies pain when digital or call centre channels fail, leaving customers stranded without recourse.

What is GoTyme Bank | Formerly TymeBank's biggest strength?

GoTyme Bank | Formerly TymeBank's biggest strength, according to Hellopeter's AI analysis, is Staff & Branch Experience. Staff & Branch Experience (3.8) is the standout strength. Customers repeatedly name agents like Tumelo Molele, Yolande Jacobs, Lerato Legodi, Simphiwe Tshabalala, Portia Sekhula and Similo Ngwenya for patience, professionalism and going the extra mile during phone interactions.

Recent reviews (3,784)

Used this business recently? Share your experience to help others decide.

Share Your Experience

Popular mentions

Tumelo Molele helpful agent Yolande Jacobs excellent service friendly debit hold account blocked ***** declined no response no branches

Sandiselwe Z

1 reviews | Active since Feb 2024

28 May 2026, 02:47

nauthorized Transactions Again Extremely Disappointed

I am beyond frustrated with Time Bank. Once again, money has disappeared from my account because of a purchase I know absolutely nothing about. This is not the first incident, and every time it happens, I’m left stressed, inconvenienced, and without proper resolution or reimbur*****t. It is extremely concerning that unauthorized payments can keep happening on an account that is supposed to be secure. Customers work hard for their money, and we deserve better protection, communication, and accountability from a bank we trust with our finances. I am tired of constantly having to report transactions I did not make and then feeling ignored afterwards. This experience has honestly destroyed my trust in the bank. Something seriously needs to change because this is unacceptable.

Helpful (0)

|Replies (1)

Sandiselwe Z

1 reviews | Active since Feb 2024

28 May 2026, 02:47

nauthorized Transactions Again Extremely Disappointed

Replies (1)

Noloyiso

1 reviews | Active since Sept 2025

27 May 2026, 16:19

I had a great experience with TymeBank

I had a great experience with TymeBank. I didn’t stay long on the line before a consultant assisted me. The consultant was kind, professional, and resolved my issue efficiently. Certain matters were clearly explained to me, which helped me gain a better understanding.

Helpful (0)

|Replies (1)

Noloyiso

1 reviews | Active since Sept 2025

27 May 2026, 16:19

Replies (1)

Top Strengths:

Frequently Asked Questions About GoTyme Bank | Formerly TymeBank

What do customers say about GoTyme Bank | Formerly TymeBank?

What is GoTyme Bank | Formerly TymeBank's biggest strength?

Recent reviews (3,784)

nauthorized Transactions Again Extremely Disappointed

nauthorized Transactions Again Extremely Disappointed

I had a great experience with TymeBank

I had a great experience with TymeBank

The call was very ef...

The call was very ef...

The service i got fr...

The service i got fr...

Eka karhi wa sweswi ...

Eka karhi wa sweswi ...

Ni khensa buti ku pf...

Ni khensa buti ku pf...

The best service eve...

The best service eve...

Received outstanding service from Nozipho Twala, manager in the customer resolution department

Received outstanding service from Nozipho Twala, manager in the customer resolution department

What are the most common complaints about GoTyme Bank | Formerly TymeBank?

How does GoTyme Bank | Formerly TymeBank compare to other Banking companies?

Is GoTyme Bank | Formerly TymeBank trustworthy?