A
Afrihost.com
Unclaimed Business
A
Afrihost.com
Unclaimed Business
867 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Afrihost.com
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Afrihost.com is facing severe customer experience challenges across all service dimensions. Customers describe prolonged outages, billing disputes, ineffective support escalations, and accountability gaps between Afrihost and upstream fibre providers. While occasional named agents receive praise, the overwhelming sentiment reflects deteriorating service quality, poor communication during faults, and rigid cancellation policies that frustrate long-standing clients.
TrustIndex
1.8
Jul '25 - Jun '26
Based on recent customer reviews, Afrihost.com is facing severe customer experience challenges across all service dimensions. Customers describe prolonged outages, billing disputes, ineffective support escalations, and accountability gaps between Afrihost and upstream fibre providers. While occasional named agents receive praise, the overwhelming sentiment reflects deteriorating service quality, poor communication during faults, and rigid cancellation policies that frustrate long-standing clients.
The most common complaint about Afrihost.com, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support Quality. Customer Service & Support Quality (1.3) is the most damaging theme. Customers report scripted responses, agents lacking authority, repeated re-explanation of issues, refused manager escalations, and dismissive attitudes. Named agents like Thabo, Nkosinomusa, and Victor receive praise, but these are exceptions to a pattern of incompetence.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Worst absolute service, we are on the highest plan possible and these brainless techs tell us to upgrade? How to what, having a contract with them is an absolute waist of money, their servers are more done than anything, its a daily struggle
1 reviews | Active since Jan 2020
Worst absolute service, we are on the highest plan possible and these brainless techs tell us to upgrade? How to what, having a contract with them is an absolute waist of money, their servers are more done than anything, its a daily struggle
1 reviews | Active since Jan 2020
Service is terrible. We are in a office with 4 women, no IT experience at all and they expect us to connect the router. We have tried but have not been able too connect. It's now Day 3 and today will be the 3rd day that we call them asking if they can send out a tech to help us. If you don't know anything about Computers and wires please DO NOT use AFRIHOST.
1 reviews | Active since Jan 2020
Service is terrible. We are in a office with 4 women, no IT experience at all and they expect us to connect the router. We have tried but have not been able too connect. It's now Day 3 and today will be the 3rd day that we call them asking if they can send out a tech to help us. If you don't know anything about Computers and wires please DO NOT use AFRIHOST.
1 reviews | Active since Jan 2020
if there was a way to give this company 0 stars I would, they are an absolute **** company to work with. They do not provide assistance after purchasing these devices they have no technicians that can come out and help and when you ask the service center agents tell you that as a client you need to figure it out. Pathetic absolutely pathetic.
1 reviews | Active since Jan 2020
if there was a way to give this company 0 stars I would, they are an absolute **** company to work with. They do not provide assistance after purchasing these devices they have no technicians that can come out and help and when you ask the service center agents tell you that as a client you need to figure it out. Pathetic absolutely pathetic.
1 reviews | Active since Jan 2020
I initiated a contract with Afrihost on May 9th, they only arranged for installation on May 25th, after I have begged them, telling them that my other contract was expiring. When they finally sent someone to install they installed incorrectly and I have no data and two days later they still have not sent a technician to sort out the installation. If I am experiencing this poor service before I even start with this company what kind of service am I going to experience? I am actually looking for another service provider because this one is not the one.
1 reviews | Active since Jan 2020
I initiated a contract with Afrihost on May 9th, they only arranged for installation on May 25th, after I have begged them, telling them that my other contract was expiring. When they finally sent someone to install they installed incorrectly and I have no data and two days later they still have not sent a technician to sort out the installation. If I am experiencing this poor service before I even start with this company what kind of service am I going to experience? I am actually looking for another service provider because this one is not the one.
1 reviews | Active since Jan 2020
Hi Team, I am extremely frustrated with the ongoing service issues. Multiple calls have been logged (over 20), yet the same issue persists without resolution. We continuously have to repeat explanations, which is not acceptable. Please note that if there is no WiFi connectivity, users are unable to make or receive work-related calls. This directly impacts operations and must be treated as a priority. Kindly ensure this matter is addressed properly and resolved urgently. We need action, not repeated explanations. WHAT ARE THEY SAYING HELLO HELLO! RESPOND ON EMAILS AND TICKETS LOG!
1 reviews | Active since Jan 2020
Hi Team, I am extremely frustrated with the ongoing service issues. Multiple calls have been logged (over 20), yet the same issue persists without resolution. We continuously have to repeat explanations, which is not acceptable. Please note that if there is no WiFi connectivity, users are unable to make or receive work-related calls. This directly impacts operations and must be treated as a priority. Kindly ensure this matter is addressed properly and resolved urgently. We need action, not repeated explanations. WHAT ARE THEY SAYING HELLO HELLO! RESPOND ON EMAILS AND TICKETS LOG!
1 reviews | Active since Jan 2020
Worst possible service ever. I ordered and paid my product 9 days ago. It still has not been received yet they bill as if it has been received. There what's app line cannot tell me where my order is. There helpline cannot tell me where the order is. There courier company cannot tell me where the order is. Order has disappeared into thin air but my money in there account
1 reviews | Active since Jan 2020
Worst possible service ever. I ordered and paid my product 9 days ago. It still has not been received yet they bill as if it has been received. There what's app line cannot tell me where my order is. There helpline cannot tell me where the order is. There courier company cannot tell me where the order is. Order has disappeared into thin air but my money in there account
1 reviews | Active since Jan 2020
Really dissapointed in Afrihost, have been with them for over 11 years. took on a reseller server recently and have had more downtime on my web domains then uptime in the last couple weeks. What is more annoying is the lack or no feedback, from complaints and retentions. Keep getting the same resolution , ;we are working on it', this should not have happened in the 1st place. server and hosting 101. i have last almost full days of not receiving mails in the last two weeks. really poor, I am rally considering moving my domains to another partner.
1 reviews | Active since Jan 2020
Really dissapointed in Afrihost, have been with them for over 11 years. took on a reseller server recently and have had more downtime on my web domains then uptime in the last couple weeks. What is more annoying is the lack or no feedback, from complaints and retentions. Keep getting the same resolution , ;we are working on it', this should not have happened in the 1st place. server and hosting 101. i have last almost full days of not receiving mails in the last two weeks. really poor, I am rally considering moving my domains to another partner.
Afrihost.com has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 867 reviews in the last 12 months. Hellopeter has tracked Afrihost.com across 10,316 total reviews. How is the TrustIndex calculated? →