Pedros Chicken
Verified Business
Pedros Chicken
Verified Business
486 Reviews (last 12 months)
Responds in 18 hours 25 min
AI Review Summary
Based on recent customer reviews, Pedros Chicken faces severe and systemic challenges across virtually every dimension of the customer experience. Customers consistently report incorrect and incomplete orders, rude and dismissive staff, food that is burnt, dry, stale, or even spoiled, excessive wait times far exceeding fast food norms, and concerning hygiene issues including foreign objects in food. While a handful of branches and named staff members earn genuine praise, the overwhelming pattern is one of deep dissatisfaction.
Top Strengths:
- •Customer Service & Staff Conduct: A small number of individually named staff members such as Phethile, Lerato, Thato, Kabelo, Nomsa, and Thina receive warm praise for friendly, attentive service, showing the brand's potential when leadership is present.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.4Trustindex Rating
#4Ranked In Restaurants
18 hours 25 minutesAverage Time To Reply
-58 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 18 hours 13 min to reply
TrustIndex
2.4
Score
Ranking
#4
in Restaurants
Avg Reply
18 hours 25 minutes
NPS Score
-58
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 18 hours 13 min to reply
Review Distribution
1.5|486 Reviews
May '25 - Apr '26
5(9.3%)
4(1.1%)
3(0.7%)
2(3.1%)
1(85.8%)
5(9.3%)
4(1.1%)
3(0.7%)
2(3.1%)
1(85.8%)
Recent reviews (486)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVN
Voruska N
1 reviews | Active since Jan 2020
18 Mar 2026, 18:40
Pedro's woodmead - Disappointment
Pedro's woodmead thank you for ruining my birthday. You'll suppose to close at 8pm. Insteader you'll close b4 19.45. you'll weren't even prepared to assist. If you'll close earlier why not change your times according to the website and the National consumer Act. Thank you so much for ruining my bday. I would not recommend this branch or franchise to anyone
Helpful (0)
|Replies (0)VN
Voruska N
1 reviews | Active since Jan 2020
18 Mar 2026, 18:40
Pedro's woodmead - Disappointment
Pedro's woodmead thank you for ruining my birthday. You'll suppose to close at 8pm. Insteader you'll close b4 19.45. you'll weren't even prepared to assist. If you'll close earlier why not change your times according to the website and the National consumer Act. Thank you so much for ruining my bday. I would not recommend this branch or franchise to anyone
0
Replies (0)cM
MM
Maqhawe M
1 reviews | Active since Jan 2020
16 Mar 2026, 05:59
Over it!
I’ve never ever gotten a correct order. Everytime we go to the restaurant, they are incredibly not attentive. They give you whatever feels right and you just have to take it. At this point I’d rather drive all the way to Benoni to get proper service, where I’ll get the correct order. Springs Mall is useless.
Helpful (0)
|Replies (0)MM
Maqhawe M
1 reviews | Active since Jan 2020
16 Mar 2026, 05:59
Over it!
I’ve never ever gotten a correct order. Everytime we go to the restaurant, they are incredibly not attentive. They give you whatever feels right and you just have to take it. At this point I’d rather drive all the way to Benoni to get proper service, where I’ll get the correct order. Springs Mall is useless.
0
Replies (0)SP
SIPHO P
1 reviews | Active since Jan 2020
15 Mar 2026, 14:52
Pedro's chicken at blooth mall
I bought a meal of quarter chicken and rice as a meal. The food was very cold while I was waiting 15 to 20 minutes I was not very happy with a meal. It's not the first time to buy at Pedro's.
Helpful (0)
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Zikhona J
1 reviews | Active since Jan 2020
15 Mar 2026, 08:36
Exploitation
I’m writing a complaint on behalf of my brother who was employed at Pedros Zevenwacht Mall (Cape Town).His 1st salary was R500 but he worked the whole month, when we enquired about it, they had a lame excuse that they deducted sauce expenses that were waisted by him. They force employees to sign forms for mistakenly made orders so that they can deduct from their salaries. Mind you, he was never trained for the job. This one day he was sick and we called to report that he won’t make it to work, not the manager that was on shift being rude and advised that it’s none of her concern ad continued to say that he must report to Theo who’s the Shareholder of Pedros/ in management at Zevenwatch Mall. 99% of the employees are between ages of 20-25 Max..this is exploration at its best. Which company that changes staff every months?? This is sooo unfair!!!
Helpful (0)
|Replies (0)ZJ
Zikhona J
1 reviews | Active since Jan 2020
15 Mar 2026, 08:36
Exploitation
I’m writing a complaint on behalf of my brother who was employed at Pedros Zevenwacht Mall (Cape Town).His 1st salary was R500 but he worked the whole month, when we enquired about it, they had a lame excuse that they deducted sauce expenses that were waisted by him. They force employees to sign forms for mistakenly made orders so that they can deduct from their salaries. Mind you, he was never trained for the job. This one day he was sick and we called to report that he won’t make it to work, not the manager that was on shift being rude and advised that it’s none of her concern ad continued to say that he must report to Theo who’s the Shareholder of Pedros/ in management at Zevenwatch Mall. 99% of the employees are between ages of 20-25 Max..this is exploration at its best. Which company that changes staff every months?? This is sooo unfair!!!
0
Replies (0)cM
chadi M
1 reviews | Active since Jan 2020
14 Mar 2026, 18:50
Extremely bad service
I am writing this complaint on behalf of my sister, Lizzy Sebonye, regarding the shocking and traumatic customer experience she and her son endured at Pedros Wonderpark. On the day of the incident, Lizzy’s son purchased a full chicken from the store and took it home. After taking the first bite, he immediately threw the chicken in the bin because it had a disturbing, unpleasant taste. He then informed his mother, Lizzy, who tasted the first drumstick and found it acceptable. However, after tasting a second piece, she also noticed the same awful taste and discarded it. Her son immediately returned to the store with the chicken to report the issue, but the store refused to issue a full refund. Lizzy then had to drive all the way to the store herself. Upon arrival, she encountered an extremely unprofessional store manager named Brenda, who insisted she could only refund half of the purchase because four pieces were missing. Brenda further claimed to have consulted with someone named Lizwe, who allegedly agreed with her decision, despite the fact that the food was clearly not fit for consumption. After nearly an hour of heated back‑and‑forth, the owner was eventually contacted. He approved the full refund but demanded a copy of Lizzy’s ID, which she rightfully refused to provide. At no point was any empathy shown, nor did anyone acknowledge the seriousness of selling food that appeared to be spoiled. This entire ordeal was: • deeply unprofessional • lacking in basic customer care • dismissive of legitimate health and safety concerns • emotionally distressing • and indicative of extremely poor service standards It is unacceptable for a reputable brand to treat customers in this manner. It is even more unacceptable to sell food that tastes rotten and could potentially make people sick. Pedros Wonderpark urgently needs customer service training, management retraining, and possibly health and hygiene inspections. As customers, we deserve better. This cannot be ignored, and appropriate action must be taken to ensure no other customer goes through such humiliation and health risk. Kindly address this matter with urgency. Sincerely, On behalf of Lizzy Sebonye
Helpful (0)
|Replies (0)cM
chadi M
1 reviews | Active since Jan 2020
14 Mar 2026, 18:50
Extremely bad service
I am writing this complaint on behalf of my sister, Lizzy Sebonye, regarding the shocking and traumatic customer experience she and her son endured at Pedros Wonderpark. On the day of the incident, Lizzy’s son purchased a full chicken from the store and took it home. After taking the first bite, he immediately threw the chicken in the bin because it had a disturbing, unpleasant taste. He then informed his mother, Lizzy, who tasted the first drumstick and found it acceptable. However, after tasting a second piece, she also noticed the same awful taste and discarded it. Her son immediately returned to the store with the chicken to report the issue, but the store refused to issue a full refund. Lizzy then had to drive all the way to the store herself. Upon arrival, she encountered an extremely unprofessional store manager named Brenda, who insisted she could only refund half of the purchase because four pieces were missing. Brenda further claimed to have consulted with someone named Lizwe, who allegedly agreed with her decision, despite the fact that the food was clearly not fit for consumption. After nearly an hour of heated back‑and‑forth, the owner was eventually contacted. He approved the full refund but demanded a copy of Lizzy’s ID, which she rightfully refused to provide. At no point was any empathy shown, nor did anyone acknowledge the seriousness of selling food that appeared to be spoiled. This entire ordeal was: • deeply unprofessional • lacking in basic customer care • dismissive of legitimate health and safety concerns • emotionally distressing • and indicative of extremely poor service standards It is unacceptable for a reputable brand to treat customers in this manner. It is even more unacceptable to sell food that tastes rotten and could potentially make people sick. Pedros Wonderpark urgently needs customer service training, management retraining, and possibly health and hygiene inspections. As customers, we deserve better. This cannot be ignored, and appropriate action must be taken to ensure no other customer goes through such humiliation and health risk. Kindly address this matter with urgency. Sincerely, On behalf of Lizzy Sebonye
0
Replies (0)HA
Hamid A
1 reviews | Active since Jan 2020
14 Mar 2026, 18:33
Pedros app order, delivery 1h45 later
Pedros Kromboom, Cape Town...I usually dont have issues but ordered for my kids as they fasting and bought elsewhere for myself and wife. Placed order via app @ 18:45, ETA on app: 19:20 broke fast @19:10, order arrived @ 20:30...called store, manager (Collin) agreed to return and refund...will see how the refund process works via the app
Helpful (0)
|Replies (0)HA
Hamid A
1 reviews | Active since Jan 2020
14 Mar 2026, 18:33
Pedros app order, delivery 1h45 later
Pedros Kromboom, Cape Town...I usually dont have issues but ordered for my kids as they fasting and bought elsewhere for myself and wife. Placed order via app @ 18:45, ETA on app: 19:20 broke fast @19:10, order arrived @ 20:30...called store, manager (Collin) agreed to return and refund...will see how the refund process works via the app
0
Replies (0)BH