22
2legit 2Quit
Active since Jan 2013
45
Reviews
0
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Reviews
45 reviews3 weeks ago
Customer Care lacks Logic -Don't Waste your time
DO NOT, I Repeat DO NOT waste your time reporting a complaint to head office/customer care. The employees I've dealt with lack simple logic and if you want to be irritated with foolishness then kindly contact them. Bottom line they do not compensate you if you don't return the goods, agree to this and if its a policy then all good and well. HOWEVER their has to be a rare occasion where a concession/waiver has to be granted and a compensation given thereof where its beyond the customers control to bring back the goods in questions for valid reasons. In any case, i contacted head office only to speak to a soft spoken lady but this lady lacks logic when I presented her with a scenario. I said, what happens if the product has worms, should I now keep these works in my cupboard/fridge with all the other products and then return it to the store the next day, this clown says YES she will keep this product in her cupboard with the worms. Listen, logic is something you cannot teach but how do big brands like these employ *********** people. Listen we learn everyday something new but come on, keep maggots in your cupboard knowingly and then show the Pedros store manager the next day. I honestly what nonsense is happening in the Pedros stores. I'm almost certain we are eating thing that may have fallen on the floor, flies sat on, sneezed on our meals unintentionally and so forth. And the reason I say this, if the customer service employee can make a statement like this, what do you expect from a junior employee. Oh and by the way, my product was raw and served to me, the employee that contacted me acknowledged they had new staff but assured me they will be re-trained. So who's going to compensate me for my meal that had to be thrown away. I don't earn a salary for free.
1 reply
6 months ago
Poor Customer service
In an attempt to cancel my contract with this service provider is a nightmare. They send you all the confirmation emails but nothing happens. It seems as if they are already on December holidays. I hope the bosses at MetroFibre follow-up with these employees or else they will run the business down to the ground like with Cell C. Customer service is so important as this sustains a business for the long haul and some employees dont see this. One cannot get through to their customer service department because theres always 60+ callers before you and the waiting time is over and hour. Sounds like the Government department, useless at service delivery! I cannot join another service provider because they await the cancellation doc. Let's not even speak about pricing, extremely high compared to others lately. Seems like MetroFibre started off stronger and the wheels are slowly falling apart, I hope im wrong. Senior management must intervene or else you will lose customers thick and fast.
1 reply
6 months ago
Constantly follow-up or else employees drag their feet at Propertyhub
The propertyhub has got to be the slowest and delayed service delivery department at Absa. If you dont phone them, they relax and carry on with business as usual. Do not for a second apply for a re-advance and/or Further advance and expect a speedy response. These people have no rush and I don't know if they are supervised because nothing happens if you the customer dont remind them to do their work. It's so frustrating especially when you have a busy lifestyle and ypu now become the call center agent. Every time I want to take all my products and move over to FNB, they sort matters out. I cant understand why they can't employ people that can do the job. It's ridiculous!
5 replies
14 months ago
Efficient Service provider 2025
I strongly recommend this service provider for car and home content insurance. They are efficient and if you don't meet requirement etc. they will advise and partially sort out your claim if need be. Their entire approach is not rude or forceful. Its a pleasure so far doing business with them. I hope they can reduce their structural premium and I will gladly move my Absa profile to them. And I'm talking immediately!!! Thanks for running a tight ship and for employing some competent individuals.
1 reply
14 months ago
ABSA INSURANCE IS A USELESS SERVICE PROVIDER
These *********** employees that only know theory and lack common sense are it again. My Wendy house got broken into and some items were ******. I did the necessary steps and reported it to SAPS and so forth. I also have burglar bars, beams around the yard, CCTV cameras, alarm system but they still managed to cut wires etc. and *****. My claim got rejected because my Wendy house is on a sub-standard foundation i.e. large concrete bricks which acts as a sub-standard foundation. I complained further only to wait a week to tell me the claim is rejected because: 4. Loss of or damage to: Any structures required to be and are not supported by a foundation as per SANS requirements. Absa Insurance Company operates within a framework of policies and guidelines designed to ensure fairness and the claim department is guided by the same when validating and finalising the claim. In your circumstance, the damages does not fall within the ambit of policy terms We are committed to a prompt and fair resolution of any complaint raised with us, regrettably our response could not be more favourable as we are bound to follow the terms and conditions of the Policy and our stance remains the same. The case will be close. What absurd **** is this, don't they know burglary and foundation and two separate issues and have no commonality. Weather and subsidence, yes we can argue this point BUT burglary you got to be joking. Is this insurance company for real!!! And these same clowns paid me out when my aircon got ****** from the very same Wendy house...hahahahaha. By the way SANTAM sorted my contents claim with no hassles. I have my bond with these ESELESS people. I'm getting quotes but its slightly more expensive but soon I'll bite the bullet and change. I'm loyal and these people cannot appreciate it. Enough is enough. CHANGE YOUR BEFORE YOU EXPERIENCE THIS BULL****. And I'm a law abiding citizen and this amount of frustration is ridiculous. They want to get away from every single thing. As for the Ombudsman, don't get me started, another bunch of waste of my time individuals. They are more on the business side than yours. To save your time from nonsense, DON'T USE ABSA INSURANCE. Santam from my experience is on top of their game. The caliber of employees is different. Its so many years later and ABSA is consistently USELESS, I have to give them credit for being consistently USELESS. As for the employees that respond to this HELLOPETER complaint, they too have a formality perform and that is to contact us and reassure us that THEY WILL RESOLVE THE MATTER but only to agree with the rejection after another week or so. Its a bull**** strategy because we are tired of your games. KEEP AWAY FROM ABSA INSURANCE, they will drive you nuts!!!!! I strongly recommend SANTAM. Take my advice, I have years of industry experience DO NOT endure this companies nonsense, their employees (most of them) are USELESS i.e. cannot use common sense/Logic.
1 reply
15 months ago
Inferior Quality Ceramic/Protective Coating
I purchased an Hisense Airfryer probably 3 years ago and the unit worked brilliantly and I promoted the product so much so that other friends and family purchased over 10 of these units. It didnt bother me until now that i noticed rust build inside throughout. My wife tells me this happened a long time ago say 2 years ago and it began to get worst. Surely the coating was meant to last longer because one doesn't really expect this to deteriorate so fast and took it for granted it has the similar coating as a Microwave oven. I'm not sure what the cause was for this to rust so fast and so bad. And is there a quick fix or do I need to invest in another brand because i simply cannot change appliances every 3 years or so because of coating issues.
6 replies
17 months ago
Useless Insurance Company - ABSA
Useless insurance company ever. I wish I could get out of this contract but I have my bond with these premium eating vultures. I recently (first week of December 2024) had my air-conditioner ****** from my property. I followed the necessary steps I.e. opened a case at SAPS, obtained a quotation for the replacement unit and sent through photos of the damages. My claim hasn't been resolved to date and I have called many times, contacted the complaints department a few times and still absolutely nothing even though it was escalated from the beginning of January. The usual thing will occur, someone from Absa will respond on this platform and that's it. Basically this platform also needs updating because all it does is receive our complaint and as long as the service provider replies its. "theoretically resolved" when it's far from that. Some of these companies are only in it to milk you, they don't have your best interests at heart. Please be very wary of this company as they almost always dig deep for reasons not to pay you out. Read my other reviews and you'll understand my grief with them. again the only reason I'm still with them is because I have my bond, will try to figure out this year how to get out if possible. And by the way this claim is around 10k.
5 replies
27 months ago
Poor Insurance product on offer
Stay away from their Home Owners Insurance cover unless you enjoy speaking to a large number of random customer service agents, you love hanging on the line for lengthy periods, you enjoy being frustrated/irritated just to add to your stress levels maybe because it was very low when you went away on vacation....oh well Absa employees amaze me and what's laughably shocking is that I now have to complain about their complaints department not doing their job efficiently. Anyways you know the usual story with them is to reject a claim based on their mandatory remarks, no maintenance...gradual deterioration....wear and tear. But here's one they too dumb to use logic hence why I'm challenging them. Okay even before that, I haven't been told about the appeal process and the steps thereof. Long story short, my boundary wall split after heavy rainfall so they claiming the usual nonsense and indirectly saying that I should do repairs to my wall if I noticed a crack but the thing is I didn't notice a Crack because my entire boundary wall is tiled...haha, so am I supposed to remove couple hundred squares of tiles just to see what's going on in the background!!! I find this absurd and my property in generally well maintained. Everything is neat, tidy and sound. Oh and one more thing, my CCTV cameras also got damaged and this got rejected and the reason is the incorrect cabling was used but let me tell you another funny story, I claimed for another 2 CCTV cameras probably about a year ago and Absa's assessor approved so you see the inconsistencies here. I went a little further and got specialist to assess and quote on the damages and they too concur with it being as a resultant effect of the storm. I want to cancel this service but my bond is with them, im waiting for this to be concluded and then I'm changing the insurance company and likely to hand over my bond to FNB because this cannot continue. I'm a loyal client for probably well over 20 years and all my products are with them, if they can't take care of me then too bad, someone else can enjoy the profits they make of me.
1 reply
41 months ago
Vehicle insurance rip-off - Claim not paid out
Its been more than 3 months and this insurance company is fumbling in their duties to payout my claim. I understand there is a new process to resolve fraudulent claims and so forth but Santam must find better, simpler and efficient processes because the current one makes no sense. Firstly I don't have 50k lying around to pay the panelbeater and expecting Santam to pay and then they expect the panelbeater to do the work without any payment, it is so risky to conduct business in this manner. And they got mean to sign a disclaimer form indicating they will not be liable because I used an alternate panelbeater. To date they don't do follow-ups, I have to keep them in the loop and ask the questions. I even went as far as acquiring 2 quotes and they knocked almost 20k and still they finding every way to make my life difficult. I spoke to the panelbeater and he is shocked at the way you guys are doing business and he's not prepared to commence with any work until I pay him. I gave them 2 Quotations indicating in detail what needs repairing and/or replacing and photos to back up this, if there were any discrepancies then they should have viewed the car in person but everything seems to be in order except foe the release of monies. I will not use my personal savings and risk Santam reimbursing me or not. It's just a risky deal in so many ways and such a low ball of operating an insurance company. There needs to be better mechanisms in place, this is just inefficient and needs to be relooked at or else I'm going to share my experience on all social media platforms. Absolutely ridiculous process that makes no sense. I can find so many loop holes with this process that is ridiculous on so many levels. Just pay me out so that I can pay the panelbeater for the work carried out. It's my motor vehicle that's damaged not yours, all the evidence was provided and justified so it should be clean cut. My next step if not resolved is social media to educate others and then the ombudsman to speed up this process.
2 replies
49 months ago
STAY FAR from Vodacom or endure the PAIN of incompetence
I'm so frustrated that I could use every swear word to vent. I cannot understand how Vodacom can employ so many unskilled employees and expect the business to grow. These useless employees are indirectly killing your business and its profits. I am struggling to get my monies refunded back into my bank account even after 100 calls and so many reference numbers, there isn't a person that resolve this matter. As for dropped calls whether these employees did this on purpose or not but it happened so many times. I'm sure Vodacom is paying them a salary to do their job! It is so frustrating having to deal with incompetent people over and over again. I need my money back into my account now. You incorrectly take my money now I must suffer to get back what is rightfully mine, it's absurd. And I'm so patient but you guys push people over the edge. By the way, my other complaint about a sim swap is still pending!!!
3 replies
Review Distribution
5 Star
1 (2.2222222222222223%)
4 Star
0 (0%)
3 Star
2 (4.444444444444445%)
2 Star
12 (26.666666666666668%)
1 Star
30 (66.66666666666667%)