Absa Insurance Company Limited
Claimed Business
Absa Insurance Company Limited
Claimed Business
5,124 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Absa Insurance Company Limited presents a deeply polarised customer experience. The business earns exceptional praise for its individual consultants, with customers consistently naming agents who deliver warm, knowledgeable, and proactive service. However, this strength is severely undermined by persistent communication failures, problematic claims handling, pricing disputes, and poor service provider oversight, creating a stark gap between frontline talent and systemic operational delivery.
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly praise named consultants like Lungile Phefo, Cebisile Sithole, Charity Mkansi, and Busisiwe Dlamini for patience, professionalism, warmth, and thorough policy explanations that make clients feel genuinely valued.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
9Trustindex Rating
#19Ranked In Home Insurance
4 hours 43 minutesAverage Time To Reply
28 NPSRecommended: Likely
Replied to 91% of negative reviews
Typically takes less than 12 hours 42 min to reply
TrustIndex
9
Score
Ranking
#19
in Home Insurance
Avg Reply
4 hours 43 minutes
NPS Score
28
Recommended: Likely
Replied to 91% of negative reviews
Typically takes less than 12 hours 42 min to reply
Review Distribution
4.4|5,124 Reviews
May '25 - Apr '26
5(81.4%)
4(5.4%)
3(0.5%)
2(0.5%)
1(12.3%)
5(81.4%)
4(5.4%)
3(0.5%)
2(0.5%)
1(12.3%)
Recent reviews (5,124)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Tsholofelo
1 reviews | Active since Jan 2020
19 Mar 2026, 10:10
I got great service from Siziphiwe
I got great service from Siziphiwe . She was efficient in resolving my querie
Helpful (0)
|Replies (0)T
Tsholofelo
1 reviews | Active since Jan 2020
19 Mar 2026, 10:10
I got great service from Siziphiwe
I got great service from Siziphiwe . She was efficient in resolving my querie
0
Replies (0)S
Sthembilentuli
1 reviews | Active since Jan 2020
19 Mar 2026, 09:55
I was assisted by Du...
I was assisted by Duma Qeeun she was so nice
Helpful (0)
|Replies (0)S
Sthembilentuli
1 reviews | Active since Jan 2020
19 Mar 2026, 09:55
I was assisted by Du...
I was assisted by Duma Qeeun she was so nice
0
Replies (0)PD
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:51
ABSA Activate - Insurance that only works for that month when you pay at the end of the month
I lodged a claim for my cell phone under ALL RISK Cover. Phone went in for assessment, assessment supp**** back to ABSA. The individual dealing with the claim in ABSA was off so nothing happened and I had to follow up. Only to be told, that the claim will only be approved once my debit order goes off. So paying on the 25th (salary date) covers you for that month i.e. 1 to 28 Feb is covered by premium on 25th of Feb. So my repairs or approval for my repairs are and will only be accepted if I pay 25th March premium today or wait till the 25th for it to go off on the debit order. As explained by the ABSA staff (Portia). This leaves a huge negative impact. As my my entire insurance portfolio at ABSA is only covered for the Months only after the Debit order goes off.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 08:51
ABSA Activate - Insurance that only works for that month when you pay at the end of the month
I lodged a claim for my cell phone under ALL RISK Cover. Phone went in for assessment, assessment supp**** back to ABSA. The individual dealing with the claim in ABSA was off so nothing happened and I had to follow up. Only to be told, that the claim will only be approved once my debit order goes off. So paying on the 25th (salary date) covers you for that month i.e. 1 to 28 Feb is covered by premium on 25th of Feb. So my repairs or approval for my repairs are and will only be accepted if I pay 25th March premium today or wait till the 25th for it to go off on the debit order. As explained by the ABSA staff (Portia). This leaves a huge negative impact. As my my entire insurance portfolio at ABSA is only covered for the Months only after the Debit order goes off.
0
Replies (0)