

Absa Insurance Company Limited
Based on recent customer reviews, Absa Insurance Company Limited presents a deeply polarised customer experience. The business earns exceptional praise for its individual consultants, with customers consistently naming agents who deliver warm, knowledgeable, and proactive service. However, this strength is severely undermined by persistent communication failures, problematic claims handling, pricing disputes, and poor service provider oversight, creating a stark gap between frontline talent and systemic operational delivery.
Replied to 91% of negative reviews
Typically takes less than 12 hours 42 min to reply
TrustIndex
9
Score
Ranking
#19
in Home Insurance
Avg Reply
4 hours 43 minutes
NPS Score
28
Recommended: Likely
Replied to 91% of negative reviews
Typically takes less than 12 hours 42 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I got great service from Siziphiwe . She was efficient in resolving my querie
1 reviews | Active since Jan 2020
I got great service from Siziphiwe . She was efficient in resolving my querie
1 reviews | Active since Jan 2020
I was assisted by Duma Qeeun she was so nice
1 reviews | Active since Jan 2020
I was assisted by Duma Qeeun she was so nice
1 reviews | Active since Jan 2020
I lodged a claim for my cell phone under ALL RISK Cover. Phone went in for assessment, assessment supp**** back to ABSA. The individual dealing with the claim in ABSA was off so nothing happened and I had to follow up. Only to be told, that the claim will only be approved once my debit order goes off. So paying on the 25th (salary date) covers you for that month i.e. 1 to 28 Feb is covered by premium on 25th of Feb. So my repairs or approval for my repairs are and will only be accepted if I pay 25th March premium today or wait till the 25th for it to go off on the debit order. As explained by the ABSA staff (Portia). This leaves a huge negative impact. As my my entire insurance portfolio at ABSA is only covered for the Months only after the Debit order goes off.
1 reviews | Active since Jan 2020
I lodged a claim for my cell phone under ALL RISK Cover. Phone went in for assessment, assessment supp**** back to ABSA. The individual dealing with the claim in ABSA was off so nothing happened and I had to follow up. Only to be told, that the claim will only be approved once my debit order goes off. So paying on the 25th (salary date) covers you for that month i.e. 1 to 28 Feb is covered by premium on 25th of Feb. So my repairs or approval for my repairs are and will only be accepted if I pay 25th March premium today or wait till the 25th for it to go off on the debit order. As explained by the ABSA staff (Portia). This leaves a huge negative impact. As my my entire insurance portfolio at ABSA is only covered for the Months only after the Debit order goes off.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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