Hisense
Verified Business
Hisense
Verified Business
434 Reviews (last 12 months)
Responds in 9 hours 4 min
AI Review Summary
Based on recent customer reviews, Hisense faces significant challenges across nearly every aspect of its customer experience. While a segment of loyal customers praise the affordability and longevity of certain products, the overwhelming pattern reveals widespread product failures, extremely poor after-sales service, and a warranty process that leaves customers frustrated for weeks or months. Communication breakdowns and unresponsive service channels are recurring complaints.
Top Strengths:
- •Product Quality & Performance: A loyal minority of customers report excellent long-term durability across TVs, fridges, and washing machines, with some units lasting over a decade. Affordable pricing and good value for money are consistently praised by satisfied owners.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.1Trustindex Rating
#5Ranked In Phones & Computers
9 hours 4 minutesAverage Time To Reply
-61 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 10 hours 11 min to reply
TrustIndex
3.1
Score
Ranking
#5
in Phones & Computers
Avg Reply
9 hours 4 minutes
NPS Score
-61
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 10 hours 11 min to reply
Review Distribution
2|434 Reviews
May '25 - Apr '26
5(22.5%)
4(2.7%)
3(1.5%)
2(2.5%)
1(70.9%)
5(22.5%)
4(2.7%)
3(1.5%)
2(2.5%)
1(70.9%)
Recent reviews (434)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
GB
Glennis B
1 reviews | Active since Jan 2020
18 Mar 2026, 19:55
I received excellent assistance with the spare part that I enquired about and have since received the part
I received excellent assistance with the spare part that I enquired about and have since received the part. Thank you all for the wonderful and efficient service.
Helpful (0)
|Replies (0)GB
Glennis B
1 reviews | Active since Jan 2020
18 Mar 2026, 19:55
I received excellent assistance with the spare part that I enquired about and have since received the part
I received excellent assistance with the spare part that I enquired about and have since received the part. Thank you all for the wonderful and efficient service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 14:04
Hisense tv warranty a ****
Guys I'm really disappointed with the afterservice I got after buying my 65 inch hisense tv last year April, Not the TV has a split screen and technician comes and tells me it can't be fixed under warranty because of ****roach damage, in my 45+ years on this earth this was the weirdest reason I've ever heard and for hisense not honor their warranty because of roaches is like telling is customers we should go live on Mars where there is no insects,this is just a money making scheme and guys beware when buying these products, now I need to pay to get it repaired as expensive as it was now a household insect is costing me because the manufacturer forgot there is roaches in houses
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 14:04
Hisense tv warranty a ****
Guys I'm really disappointed with the afterservice I got after buying my 65 inch hisense tv last year April, Not the TV has a split screen and technician comes and tells me it can't be fixed under warranty because of ****roach damage, in my 45+ years on this earth this was the weirdest reason I've ever heard and for hisense not honor their warranty because of roaches is like telling is customers we should go live on Mars where there is no insects,this is just a money making scheme and guys beware when buying these products, now I need to pay to get it repaired as expensive as it was now a household insect is costing me because the manufacturer forgot there is roaches in houses
0
Replies (0)G
Gomotsegang
1 reviews | Active since Jan 2020
18 Mar 2026, 11:40
My experience with Hisense was a great experience
My experience with Hisense was a great experience. No hassles
Helpful (0)
|Replies (0)G
Gomotsegang
1 reviews | Active since Jan 2020
18 Mar 2026, 11:40
My experience with Hisense was a great experience
My experience with Hisense was a great experience. No hassles
0
Replies (0)N
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Dimakatso
1 reviews | Active since Jan 2020
18 Mar 2026, 11:09
My experience with Hisense was excellent
My experience with Hisense was excellent. My TV was repaired quickly and professionally, and Lebo provided outstanding customer service. I also purchased an air fryer, and its performance has been amazing.
Helpful (0)
|Replies (0)D
Dimakatso
1 reviews | Active since Jan 2020
18 Mar 2026, 11:09
My experience with Hisense was excellent
My experience with Hisense was excellent. My TV was repaired quickly and professionally, and Lebo provided outstanding customer service. I also purchased an air fryer, and its performance has been amazing.
0
Replies (0)PM
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