Hisense

Based on recent customer reviews, Hisense delivers a deeply polarised experience. Some customers praise friendly call centre agents and quick technician dispatches, but a much larger group reports product failures, voided warranties citing pests or cracks, unreachable support lines, and weeks or months of unresolved repairs. After-sales service and product durability are the dominant pain points across TVs, fridges, dishwashers and washing machines.

The most common complaint about Hisense, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Performance. Product Quality & Performance (1.8). Customers report TVs failing within months with screen lines, fridges dying under warranty, dishwasher racks rusting, microwaves rusting inside, and washing machines with recurring faults. Many feel Hisense products fail just outside warranty periods.

Hisense scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Phones & Computers, compared to the Phones & Computers industry average of 2.8. Their strongest theme is In-Store Experience (3.2); their weakest is Returns & Warranty (1.7). The top AI-rated Phones & Computers business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →

Hisense has a TrustIndex of 5.7 out of 10 on Hellopeter, based on 629 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 9 hours 34 min. Hellopeter has tracked Hisense across 3,550 total reviews. How is the TrustIndex calculated? →