Niel B

Hisense 2-Year Warranty is a Myth: Caught in a Shifting Blame Game

I bought a Hisense Air Fryer on Amazon on 29 Oct 2024, specifically choosing it for its advertised 2-year warranty. On 16 May 2026, the unit died completely. Hisense has validated the failure and even issued a Credit Pre-Approval number (Ref: 225306348 / Service Ref: 2633277). However, they refuse to actually fulfill it. Instead, they are giving me the run-around, insisting that Amazon must collect the unit and pay out the credit. Amazon’s policy is clear: they do not handle manufacturer warranties past the initial return window. I have spent over 10 days going back and forth. Supervisor Zandile assured me the issue with Amazon would be resolved by today, Wednesday 27 May. Instead, I am left with a broken appliance and zero accountability. Hisense, a B2B logistical breakdown between you and Amazon is not the consumer's problem. You are legally bound by the Consumer Protection Act to honor your product warranty. Stop passing the buck, arrange collection, and replace my unit or refund me directly.