Based on recent customer reviews, MetroFibre Networx delivers a polarized experience. While installation technicians receive consistent praise for professionalism and speed, the business is significantly undermined by persistent billing errors, unresponsive support channels, frequent service suspensions, and prolonged network outages. Customers working from home report severe disruption, and the finance department is a recurring source of frustration across many months of feedback.
Top Strengths:
- •Installation, Activation & Setup: Named technicians like Ben W, Riaan, and Mohamed are repeatedly praised for punctual, professional, and efficient installations. Many customers report same-day or next-day connections with clear explanations.
Replied to 94% of negative reviews
Typically takes less than 1 hours 9 min to reply
TrustIndex
6.3
Score
Ranking
#6
in Internet & Telecoms
Avg Reply
1.0
Hours
NPS Score
-30
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 1 hours 9 min to reply
May '25 - Apr '26
Recent reviews (1,754)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
EXTREME POOR SERVICE
I'm furious with the constant internet outages. It's unacceptable that this is happening daily, rendering my fibre connection useless. No communication about issues and impossible to reach support. Sort this out NOW. switched to them for the convenience of working from home, but their network is incredibly unreliable. The provided contact number doesn't go through, and when the network is down, I'm met with an automated response offering no real help. This has put my work at risk multiple times. Not happy with the lack of support and inconsistent service.
1 reviews | Active since Jan 2020
EXTREME POOR SERVICE
I'm furious with the constant internet outages. It's unacceptable that this is happening daily, rendering my fibre connection useless. No communication about issues and impossible to reach support. Sort this out NOW. switched to them for the convenience of working from home, but their network is incredibly unreliable. The provided contact number doesn't go through, and when the network is down, I'm met with an automated response offering no real help. This has put my work at risk multiple times. Not happy with the lack of support and inconsistent service.
1 reviews | Active since Jan 2020
Worst customer feedback
They don’t understand the basic trigger of customer anger. GIVE THEM FEEDBACK!!! Not sure they are even worth 1 star (jeromevwyk@me.com)
1 reviews | Active since Jan 2020
Worst customer feedback
They don’t understand the basic trigger of customer anger. GIVE THEM FEEDBACK!!! Not sure they are even worth 1 star (jeromevwyk@me.com)
1 reviews | Active since Jan 2020
Continuation of poor service
Good day, I am extremely disappointed with the continued poor service. My network has been cut off again, despite the fact that it was working perfectly until around 12:00. Initially, I assumed there might be a connection issue in the area; however, my neighbours are not experiencing any problems. Payment has already been made, yet I am still without service. Please can you urgently advise what is going on and why my service has been interrupted again despite payment being up to date. I would appreciate immediate assistance in resolving this matter. Kind regards,
1 reviews | Active since Jan 2020
Continuation of poor service
Good day, I am extremely disappointed with the continued poor service. My network has been cut off again, despite the fact that it was working perfectly until around 12:00. Initially, I assumed there might be a connection issue in the area; however, my neighbours are not experiencing any problems. Payment has already been made, yet I am still without service. Please can you urgently advise what is going on and why my service has been interrupted again despite payment being up to date. I would appreciate immediate assistance in resolving this matter. Kind regards,
1 reviews | Active since Jan 2020
Disrupted wifi
My network was working smooth until this morning agent. From Metro fibre came to install and I told him fibre was installed last year and everything is working smooth he said he needs to double check he had a machine I don't know what he did but since he left I had no connection since 8:30 I can't even get through them
1 reviews | Active since Jan 2020
Disrupted wifi
My network was working smooth until this morning agent. From Metro fibre came to install and I told him fibre was installed last year and everything is working smooth he said he needs to double check he had a machine I don't know what he did but since he left I had no connection since 8:30 I can't even get through them
1 reviews | Active since Jan 2020
Metrofibre - dont use them
I have been forced to use metrofibre for the last 2 years as the have the monopoly in the area I live in (as in the only fiber provider in the Suburb) I have a 500mbps line up/down - I am never able to reach these speeds - the ping sits at over 80ms on every speed test and i run at half the speed that I am paying for - No matter how much you talk to them they do nothing - not to mention that they take 48 hours to respond when you log a ticket when your line goes down, and do not even try calling their help line you will sit in waiting for over 30min with no response - you do not get credit on your account for their down time and they have no urgency to resolve issues - I do not recommend using them at all
1 reviews | Active since Jan 2020
Metrofibre - dont use them
I have been forced to use metrofibre for the last 2 years as the have the monopoly in the area I live in (as in the only fiber provider in the Suburb) I have a 500mbps line up/down - I am never able to reach these speeds - the ping sits at over 80ms on every speed test and i run at half the speed that I am paying for - No matter how much you talk to them they do nothing - not to mention that they take 48 hours to respond when you log a ticket when your line goes down, and do not even try calling their help line you will sit in waiting for over 30min with no response - you do not get credit on your account for their down time and they have no urgency to resolve issues - I do not recommend using them at all