What are the most common complaints about MetroFibre Networx?

The most common complaint about MetroFibre Networx, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability (3.1) suffers from frequent outages lasting days, speeds far below contracted (e.g. 20Mbps on a 250Mbps line), unstable connections, and undisclosed hybrid fibre/radio links. Customers working from home report serious income and productivity loss with no proactive notifications.

How does MetroFibre Networx compare to other Internet & Telecoms companies?

MetroFibre Networx scores 1.7 out of 5 on Hellopeter's AI analysis of service quality in Internet & Telecoms, compared to the Internet & Telecoms industry average of 1.9. Their strongest theme is Installation & Setup (3.1); their weakest is Communication (1.3). The top AI-rated Internet & Telecoms business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Is MetroFibre Networx trustworthy?

MetroFibre Networx has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 1,921 reviews in the last 12 months. Hellopeter has tracked MetroFibre Networx across 6,080 total reviews. How is the TrustIndex calculated? →

MetroFibre Networx Reviews | 6.2 TrustIndex

MetroFibre Networx Reviews | 6.2 TrustIndex | Hellopeter

Review Distribution

2.7|1,921 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About MetroFibre Networx

What do customers say about MetroFibre Networx?

Based on recent customer reviews, MetroFibre Networx shows a sharply polarised customer experience. Praise centres on individual installers and technicians who deliver fast, professional setup. However, the experience deteriorates significantly post-installation, with persistent complaints about unreachable support, AI-driven call deflection, billing errors, prolonged outages, and accounts being suspended despite proof of payment. Customers describe feeling trapped between MetroFibre and their ISPs with no accountability.

What is MetroFibre Networx's biggest strength?

MetroFibre Networx's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Installation (6.1) is the strongest area, with named technicians like Ben W, Riaan, Mohamed, Adolf and Bert repeatedly praised for punctuality, professionalism, clear explanations and quick same-day or next-day setup. However, activation delays and missed appointments still pull the average down.

Recent reviews (1,921)

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Popular mentions

AI bot no response account suspended no internet poor service billing issues slow speeds Ben W professional installation friendly technician

Top Strengths:

Frequently Asked Questions About MetroFibre Networx

What do customers say about MetroFibre Networx?

What is MetroFibre Networx's biggest strength?

Recent reviews (1,921)

Formal Complaint – Service Interruption & Delayed Reconnection

Formal Complaint – Service Interruption & Delayed Reconnection

Happy Customer

Happy Customer

Incorrect Billing and disingenuous / misleading wording of Plans

Incorrect Billing and disingenuous / misleading wording of Plans

Metro fibre

Metro fibre

Quick Excellent serv...